Overall is great

Overall is great

Overall very nice hotel. Definitely a place I would reconsider staying again. Only downside is that there isn’t much located within walking distance.

Overall very nice hotel. Definitely a place I would reconsider staying again. Only downside is that there isn’t much located within walking distance.

Had a great stay. Room was wonderful and staff was great.

Had a great stay. Room was wonderful and staff was great.

Being very well situated at Bangsar, I was able to commute to my meetings with ease. The hotel is clean and staff are helpful and friendly.

Being very well situated at Bangsar, I was able to commute to my meetings with ease. The hotel is clean and staff are helpful and friendly.

Older building buy the looks of it. Not a bad stay but for a 5 star hotel by Wyndham I expect much better.

Older building buy the looks of it. Not a bad stay but for a 5 star hotel by Wyndham I expect much better.

I was drugged at meals at the hotel. Noxious smells were piped into both different rooms I stayed in. I left the hotel 1 day earlier than expected as a result.

I was drugged at meals at the hotel. Noxious smells were piped into both different rooms I stayed in. I left the hotel 1 day earlier than expected as a result.

The check-in date was my birthday and I noted in my reservation comments that it was a "birthday stay", but never once during check-in or during my stay did the staff mention my birthday. This was far below what I would have expected from a 5 star hotel with such poor staff service. Also, even though I clearly confirmed to the front desk staff upon check-in that I was staying "two nights," at the end of the first night stay, the staff opened the room door and rudely asked me "When will you check out?”. I informed the staff that I had told at the reception when checking-in that I would be staying two nights. Then the male staff left without saying any single apologies for opening the door without my permission or for not properly managing my reservation info. This hotel may be a 5 star "building" but the level of service from the front line staff is not up to that standard at all.

The check-in date was my birthday and I noted in my reservation comments that it was a "birthday stay", but never once during check-in or during my stay did the staff mention my birthday. This was far below what I would have expected from a 5 star hotel with such poor staff service. Also, even though I clearly confirmed to the front desk staff upon check-in that I was staying "two nights," at the end of the first night stay, the staff opened the room door and rudely asked me "When will you check out?”. I informed the staff that I had told at the reception when checking-in that I would be staying two nights. Then the male staff left without saying any single apologies for opening the door without my permission or for not properly managing my reservation info. This hotel may be a 5 star "building" but the level of service from the front line staff is not up to that standard at all.

The facilities are pretty old. doesn't look like a five-star hotel. The breakfast is so so.... Also, the transportation is not convenient, I call Grab all the time when I need to go out.

The facilities are pretty old. doesn't look like a five-star hotel. The breakfast is so so.... Also, the transportation is not convenient, I call Grab all the time when I need to go out.

Very disappointing to say the least. The only positive about this hotel is the room size. The rest of the hotel is well below average. Very stale and unwelcoming! Compared to other 5 star hotels we've been to in KL, this hotel feels like they are working on a very stringent budget due to lack of staffs looking after the guests, limited options for breakfast and very stingy with the amenities ie shampoos, conditioners, shower gel etc. Location of the hotel is away from any shops or convenience stores and restaurants which made it very inconvenience for us guests. Thank goodness for the Food Panda Delivery! Although it was stated in their website that they offer a free shuttle service 2x daily to Mid Valley Megamall, but upon check in when we inquired, we were told that service is no longer provided, however they have failed to update us upon booking. This is very deceiving. We will definitely not stay here again!

Very disappointing to say the least. The only positive about this hotel is the room size. The rest of the hotel is well below average. Very stale and unwelcoming! Compared to other 5 star hotels we've been to in KL, this hotel feels like they are working on a very stringent budget due to lack of staffs looking after the guests, limited options for breakfast and very stingy with the amenities ie shampoos, conditioners, shower gel etc. Location of the hotel is away from any shops or convenience stores and restaurants which made it very inconvenience for us guests. Thank goodness for the Food Panda Delivery! Although it was stated in their website that they offer a free shuttle service 2x daily to Mid Valley Megamall, but upon check in when we inquired, we were told that service is no longer provided, however they have failed to update us upon booking. This is very deceiving. We will definitely not stay here again!

The experience with the front desk wasn’t as pleasant. Lack of that welcoming vibe. Thank you to the concierge team for trying to open the door for us each time. Overall room is okay.

The experience with the front desk wasn’t as pleasant. Lack of that welcoming vibe. Thank you to the concierge team for trying to open the door for us each time. Overall room is okay.

The hotel itself isn’t bad, but it’s location is not at all close to the main area of Bangsar Village.

Upon reaching the lobby, a staff quickly approached us and assisted us with our bags. Check-in was smooth, the lift leading up to our room was also fast; we did not have to walk far or wait long or change lifts to get to our room. We received our bags in less than 5 mins on arrival to our room. Room was clean however housekeeping wasn't up to standard. Only the first time that housekeeping was done, the room was in excellent condition. On our 3rd and 2nd last day, the housekeeper did not help to throw our rubbish (we bagged the rubbish properly in a corner near the door). Despite not needing a top-up of the coffee/tea/sugar/creamer, housekeeper kept providing us with so much of that. And our coffee/water area was so messy with a huge pile of so many drink sachets that we did not need. Housekeeping NEEDS IMPROVEMENT because the standard was unfortunately really poor. It's like they were reluctant to clean the room for us. Check out was also a smooth process. Free parking was also provided. Reception counters and lobby staff were very courteous and polite. Overall not that bad, aside from the housekeeping.

Very clean,staff were friendly, very good condition room.

Very clean,staff were friendly, very good condition room.

Room over all conditions is lousy. Tap leaking Aircon fan speed is strong even set to min. Smell from aircon

Room over all conditions is lousy. Tap leaking Aircon fan speed is strong even set to min. Smell from aircon

Hotel far from CBD but easy to reach. A bit noisy at night if room is located on the street side.

Hotel far from CBD but easy to reach. A bit noisy at night if room is located on the street side.

Easy & fast check-in but room service ends too early, at 9.30pm

I've stayed here before but first time driving here. Tricky roads to get to. Rooms have not been updated for sometime now. Accor should look into it.

I've stayed here before but first time driving here. Tricky roads to get to. Rooms have not been updated for sometime now. Accor should look into it.

Everything was great. The staff were all friendly and it's very easy to deal with them.