There was a confirm booking of Hotel with Late check in and Airport pickup request for me as arriving Delhi from Canada, before departing and after reaching Delhi I tried more than 50 times on given number of Umrao Hotel but there was no response, no calls were received or if by chance any body receive than it was a mute call, i left many messages to call me but didn’t receive any call from Desk. I waited and searched if any person from Umrao Hotel was there to pick us but no one was there and no information, response, mail or msg from Hotel. I was stranded at the airport after 16 hour flight. Ultimately after making all efforts, I had to book a different hotel on high price on 11th hour. Finally I received a Call of Mr. Avinash from Hotel Umrao desk by 11.56 PM and on hearing me they have only one word of Sorry and no other explanation on why they behaved in an unprofessional way. The experience is very bad and not as per expectation with renowned Expedia.

Luxury stay

A hotel with lots of potential but needs a bit of renovating.We had to complain about the cleanliness of our room and once we did it was sorted .The staff is very good but the management need to step up .Good gym but full of glass windows which makes it difficult to cool down.Pool much too hot to swim in .Good breakfast.

This is a beautiful property -- really nice grounds. Staff was very helpful. Breakfast buffet was excellent. Room was very nice. Everything about the place is first class.

We contacted the hotel a few days prior to our arrival, with no reply. As it turns out, we were not allowed to leave the airport without the visa for overnight stay. The restrictions came in over COVID and have not been removed. Most of the passengers on our flight from Mel to Paris with stopover were in the same position. Expedia should be infomed, the hotel should have replied. VERY poor service !

Horrible Bathroom, Cleanness 3/10 Breakfast 5/10 The pepper grinders at breakfast table were rusty not one but all

The only area they need improvement is service It was really slow and not upto mark

Excellent hotel very handy for airport 15 min max in Taxi. Recommend the restaurant rather than the buffet food was superb.

Hi, The overall experience of staying at the Umrao with family was pretty nice. Totally recommended.

Enjoyed, food bit costly

Amenities for women travelers were brought promptly by hotel staff

Very nice hotel, especially for the price.

Stay was pleasant.

This is an awful place. The management is incompetent , the staff unhelpful. They had the wrong address on the site and the driver arrived at the address , which was in the middle of no where. They lied and blamed the driver but I have proof thta they advertised the wrong address. Too expensive and very DIRTY

I book through Expedia clearly saying breakfast and one way free airport shuttle but at time of check in the staff says I have to pay extra for shuttle it is not included that was really disappointing I showed the staff my booking receipt it clearly says amenities included but they say no I have to pay extra really exhausted 😩

Front desk is good, warm welcome Hotel has only 60 room but all are in good condition. Only you can not eat outside food.

Its a hyped property. With the price tag any other property would be a far better experience

Great Cleanliness, Service & Hospitali

They charge Rs.99+ taxes For a bottle of water apart from 2 small ones that are complimentary. The rooms have no ventilation what so ever and the staff is not very friendly.

Very pathetic staff Late check in Rude reception staff Stewards acting as monitors Told that when you make payment then room key will be alloted