Staff is unprofessional and unorganized. They keep telling us our suite room is ready by 2:00 pm and then 2:20 pm 2:30 pm 3:00pm and the room was ready at 3:30 pm. We found out that the previous occupants checked out already (this time its already 3:30pm) but they did not clean the room and the attendant keep telling us she called already and the room should be ready soon. The lobby don’t have enough space so sit down and staffs is not friendly at all. This hotel was recommended to me and for sure I am not going back. Its not just us who encountered this problem, the people we've talked they have the same problem and she got mad at them and provided them a temporary room for a while. You can do better than this hopefully your service will improve.

Staff is unprofessional and unorganized. They keep telling us our suite room is ready by 2:00 pm and then 2:20 pm 2:30 pm 3:00pm and the room was ready at 3:30 pm. We found out that the previous occupants checked out already (this time its already 3:30pm) but they did not clean the room and the attendant keep telling us she called already and the room should be ready soon. The lobby don’t have enough space so sit down and staffs is not friendly at all. This hotel was recommended to me and for sure I am not going back. Its not just us who encountered this problem, the people we've talked they have the same problem and she got mad at them and provided them a temporary room for a while. You can do better than this hopefully your service will improve.

Location is perfect and the room is huge

Location is perfect and the room is huge

Clean

Clean

Comfortable stay

Comfortable stay

Everything was easy, awesome in every way, helpful staff and calm people around that work within the Golden Prince Hotel, I know I will book again in this Hotel when I come back, I also like the OJTs staff very accommodating and smiles and give it thier all to satisfy our needs, respectfully thanks again, I enjoyed my stay there very satisfied customer.

Everything was easy, awesome in every way, helpful staff and calm people around that work within the Golden Prince Hotel, I know I will book again in this Hotel when I come back, I also like the OJTs staff very accommodating and smiles and give it thier all to satisfy our needs, respectfully thanks again, I enjoyed my stay there very satisfied customer.

Our favorite thing about this property was the excellent breakfast buffet that was served each morning. The staff was very friendly and accommodating.

Our favorite thing about this property was the excellent breakfast buffet that was served each morning. The staff was very friendly and accommodating.

Walking distance to plenty of shopping. Super clean rooms and comfortable beds. Dining was limited so wasn’t really impressed. Will definitely stay again though.

Walking distance to plenty of shopping. Super clean rooms and comfortable beds. Dining was limited so wasn’t really impressed. Will definitely stay again though.

Got the master suites as we are a family of six. There were two bedrooms in the unit with a living room and dining area. Close to the center.

Got the master suites as we are a family of six. There were two bedrooms in the unit with a living room and dining area. Close to the center.

A Standard Hotel, the overall cleanliness was ok, nothing to complain. The seat of the toilet was not fixed, the aircon was very noisy and after the breakfast the access cards to the room did not work anymore (but it was fixed by the check-in staff quickly)

The room is too small. The aircon doesn’t cool (window airconditioner). The bathroom sink clog-up.

Nice location . Friendly faces greeting us everytime . Quite helpful. Very pleased and will stay here again. Thanks you

Parking was a little hard to see coming in. The check in desk is a bit unusal with two seperate desks and you can get the two mixed up. Overall was great place to stay in manila for a few nights.

Location is good, the only thing i can share was the sink its too slow to drain the water i ended buying a stuff cleaner.

To start with we could not reach Hotels.com when we had serious issues with this booking. The hotel did not respond to email before arrival. Website info is false. Restaurant-sauna-gym are closed. Overpriced and under-serviced. There are many places even during Covid that are much better.

To start with we could not reach Hotels.com when we had serious issues with this booking. The hotel did not respond to email before arrival. Website info is false. Restaurant-sauna-gym are closed. Overpriced and under-serviced. There are many places even during Covid that are much better.

Excellence is how I would describe the hotel, excellent service, excellent food, excellent drinks with a festive bar and music. Definitely have recommended it to my closest friends. The January 20, 2020.

Excellence is how I would describe the hotel, excellent service, excellent food, excellent drinks with a festive bar and music. Definitely have recommended it to my closest friends. The January 20, 2020.

The staff are very helpful and hospitable. I commend for their service and efficiency.

The staff are very helpful and hospitable. I commend for their service and efficiency.

Excellent service, food, location and friendly staff !!!!

Excellent service, food, location and friendly staff !!!!

Hotel staff were friendly and accommodating . Sinulog dancers were amazing. Breakfast was amazing. The had barbecue and music in front the hotel during our stay. James , the manager offered a complimentary transportation to our next hotel. I enjoyed it so much and found this hotel my 2nd home in Cebu. Thank you😀

Hotel staff were friendly and accommodating . Sinulog dancers were amazing. Breakfast was amazing. The had barbecue and music in front the hotel during our stay. James , the manager offered a complimentary transportation to our next hotel. I enjoyed it so much and found this hotel my 2nd home in Cebu. Thank you😀

This is a great hotel staff friendly and helpful service was excellent