Several pictures does NOT match how the hotel looks like. The hotel appeared to have had financial problems as furniture have been sold. The room shown did not match the room I was giving. The cleaning I ask for did not vacuumed. The empty cans of soda was not removed, they could be used as a "kind of tips".

Several pictures does NOT match how the hotel looks like. The hotel appeared to have had financial problems as furniture have been sold. The room shown did not match the room I was giving. The cleaning I ask for did not vacuumed. The empty cans of soda was not removed, they could be used as a "kind of tips".

Nice sized room with a comfortable bed. Not much in the way of storage. No air con so it was very humid at times as Berlin had a heatwave at the time of our stay. Karlshorst S-Bahn was a five minute walk away and there were a number restaurants on the main drag that the hotel was situated on. Unfortunately, the main road was extremely busy with traffic, trams and emergency vehicles. The trams in Karlshorst run 24 hours a day. With no air con the window had to stay open. I had ear plugs so it wasn’t the end of the world but I’d recommend taking some. In summary, for the price it was a good place and the young chap on reception was very helpful and pleasant.

Nice sized room with a comfortable bed. Not much in the way of storage. No air con so it was very humid at times as Berlin had a heatwave at the time of our stay. Karlshorst S-Bahn was a five minute walk away and there were a number restaurants on the main drag that the hotel was situated on. Unfortunately, the main road was extremely busy with traffic, trams and emergency vehicles. The trams in Karlshorst run 24 hours a day. With no air con the window had to stay open. I had ear plugs so it wasn’t the end of the world but I’d recommend taking some. In summary, for the price it was a good place and the young chap on reception was very helpful and pleasant.

Did nor respond to our request about dogs staying. Forced to stay somewhere else at 7pm in evening. Fortunately the other hotel was significantly better. Still £100 out of pocket. Rude receptionist

Did nor respond to our request about dogs staying. Forced to stay somewhere else at 7pm in evening. Fortunately the other hotel was significantly better. Still £100 out of pocket. Rude receptionist

Subject: Complaint Regarding Check-In Delay and Staff Behavior* Dear Hotel Management, I am writing to lodge a complaint about my recent stay. I received my room keys at 2:10 PM, but the room was still being cleaned, causing a delay until about 2:25 PM. When I initially requested an extended check-out due to this delay, the receptionist responded harshly, stating that “You need to understand that the previous guest checked out at 12 noon instead of 11 am, and we cannot give an unclean room to a guest, hence the delay.” While I understand operational challenges, I believe such issues should not negatively impact new guests. I eventually received a check-out extension to 12 noon, but the tone, manner/language of the receptionist were unprofessional. Upon check-out, I was told by another receptionist that I cannot directly contact management but was shown a notification that he sent to them regarding my complaint. To improve guest experience, I suggest: 1. Ensuring rooms are ready by the designated check-in time. 2. Training staff to handle guest concerns with empathy and professionalism. 3. Providing customers direct contact details of the management so that they can raise issues directly to management.

Subject: Complaint Regarding Check-In Delay and Staff Behavior* Dear Hotel Management, I am writing to lodge a complaint about my recent stay. I received my room keys at 2:10 PM, but the room was still being cleaned, causing a delay until about 2:25 PM. When I initially requested an extended check-out due to this delay, the receptionist responded harshly, stating that “You need to understand that the previous guest checked out at 12 noon instead of 11 am, and we cannot give an unclean room to a guest, hence the delay.” While I understand operational challenges, I believe such issues should not negatively impact new guests. I eventually received a check-out extension to 12 noon, but the tone, manner/language of the receptionist were unprofessional. Upon check-out, I was told by another receptionist that I cannot directly contact management but was shown a notification that he sent to them regarding my complaint. To improve guest experience, I suggest: 1. Ensuring rooms are ready by the designated check-in time. 2. Training staff to handle guest concerns with empathy and professionalism. 3. Providing customers direct contact details of the management so that they can raise issues directly to management.