1: had to pay extra for parking £10 2: had to pay 12.50 for using swimming pool 3: receptionist unwilling to discuss problems, refer to manager who then told me was nothing to do with him and that he also had to pay for parking at the hotel. 3: after paying for parking there were no spaces, told by hotel to park on double yellow lines !!!!!(was unable to because would not have allowed access)parked in marina carpark, extra £12.50) 4: room old , tired, smelt of drains. 5: bed super soft !! Bouncy 6: after trying to sleep in bed i went out to my converted van and slept there. 7: next time will just park my van next to see and sleep !!!!

It was a lovely hotel and it was very clean every think you need there but the only think i would say is thay it needs air conditioning as it was very hot in all.parts of the hotel and was August and very hot out side and more powerfull showers in all we had a good time there

Good value for money clean and within walking distance to sea frint

Good value for money clean and within walking distance to sea frint

Dated, old needs a total refurb

Dated, old needs a total refurb

Booked a family room and expected a bath in the room as it showed in the pictures and description but ended up with just a shower, so not the best with a 1yr old. Room was very old, lack of sockets, our view was of an overgrown hedge! So not overtly impressed with the room at all. However the pool was really nice, food was good and the evening entertainment was really good. Parking was a nightmare, lack of spaces but was told this was because of a wedding going on.

Booked a family room and expected a bath in the room as it showed in the pictures and description but ended up with just a shower, so not the best with a 1yr old. Room was very old, lack of sockets, our view was of an overgrown hedge! So not overtly impressed with the room at all. However the pool was really nice, food was good and the evening entertainment was really good. Parking was a nightmare, lack of spaces but was told this was because of a wedding going on.

We had a lovely weekend. Happy, friendly staff. Great food! Great facilities too! We will definitely visit again!

We had a lovely weekend. Happy, friendly staff. Great food! Great facilities too! We will definitely visit again!

Always a warm welcome

Noisy wedding right below us with no warning - no sleep!

Noisy wedding right below us with no warning - no sleep!

Fantastic tentative staff with nothing too much trouble

The hotel was fantastic. The staff are very helpful with nothing too much trouble. I will definitely be staying again

The hotel was fantastic. The staff are very helpful with nothing too much trouble. I will definitely be staying again

We had two rooms, these were ok but one smelt of cigarette smoke and the key stopped working after one or two uses. We were asked if we had kept it near credit cards or mobile phones. Most people do. We won't stay there again. Better places for less elsewhere.

We had two rooms, these were ok but one smelt of cigarette smoke and the key stopped working after one or two uses. We were asked if we had kept it near credit cards or mobile phones. Most people do. We won't stay there again. Better places for less elsewhere.

Really nice hotel big plus was the fire and ice at the Aztec really good for relaxing after a heavy night at a wedding in the torak.

Really nice hotel big plus was the fire and ice at the Aztec really good for relaxing after a heavy night at a wedding in the torak.

Older property being improved

Older property being improved

The breakfast and serving staff were outstanding. The room was basic, although we booked a superior room. Booking in was not particularly welcoming, firstly we had to walk around a hazard sign and bucket to be greeted by a receptionist who informed us we were far too early to book in! Long walk and had to go outside hotel to access the pool. The carpeted walkway to the pool complex was filthy dirty and not well lit. You could smell the dirt when you opened the door to the carpeted walkway at 7.15 am in the morning. Had to pay for small towels when using the pool. The female breakfast waitress was outstanding, welcoming and superb service.

The breakfast and serving staff were outstanding. The room was basic, although we booked a superior room. Booking in was not particularly welcoming, firstly we had to walk around a hazard sign and bucket to be greeted by a receptionist who informed us we were far too early to book in! Long walk and had to go outside hotel to access the pool. The carpeted walkway to the pool complex was filthy dirty and not well lit. You could smell the dirt when you opened the door to the carpeted walkway at 7.15 am in the morning. Had to pay for small towels when using the pool. The female breakfast waitress was outstanding, welcoming and superb service.

Nice hotel complex great pool complex nice breakfast & nice room it’s got it all

Nice hotel complex great pool complex nice breakfast & nice room it’s got it all

Excellent second stay room spotless staff at reception and breakfast brilliant

Excellent second stay room spotless staff at reception and breakfast brilliant

We really enjoyed our family break here for the last week of the summer holidays. The onsite facilities and entertainment was really good for both Adults & Children, There is 4 hotels split across the complex with so much to do, read their website before you visit. We did eat out most days as we explored Torquay but the times we did eat (Breakfast one morning & lunch at the Aztech bar when we spent the day enjoying the outside pool) we found were good. The bed was comfy and we had a decent nights sleep. The hotel is a short 5 minute walk to the beach front. We did request rooms next to each other or close as' possible when we booked as we are a family of 4 (2 adults & 2 15 year olds) which seemed to get ignored as we were given one room on the ground floor and the other was nowhere near and on the second floor. We did question this on arrival and were told the hotel was fully booked. There is alot of rooms at this hotel so it would not have been difficult to accommodate our request. One morning we went to go out for breakfast and the door had not closed on itself & latched when our children went to bed so the door was left open slightly all night which was very worrying. Hotel rooms are dated and need some refurbishments/TLC but please do not let this put you off staying as everything else makes up for this. Just check that everything works! We would happily stay here again and recommend TLH Toorak & the hotel complex.

We really enjoyed our family break here for the last week of the summer holidays. The onsite facilities and entertainment was really good for both Adults & Children, There is 4 hotels split across the complex with so much to do, read their website before you visit. We did eat out most days as we explored Torquay but the times we did eat (Breakfast one morning & lunch at the Aztech bar when we spent the day enjoying the outside pool) we found were good. The bed was comfy and we had a decent nights sleep. The hotel is a short 5 minute walk to the beach front. We did request rooms next to each other or close as' possible when we booked as we are a family of 4 (2 adults & 2 15 year olds) which seemed to get ignored as we were given one room on the ground floor and the other was nowhere near and on the second floor. We did question this on arrival and were told the hotel was fully booked. There is alot of rooms at this hotel so it would not have been difficult to accommodate our request. One morning we went to go out for breakfast and the door had not closed on itself & latched when our children went to bed so the door was left open slightly all night which was very worrying. Hotel rooms are dated and need some refurbishments/TLC but please do not let this put you off staying as everything else makes up for this. Just check that everything works! We would happily stay here again and recommend TLH Toorak & the hotel complex.

What a fantastic group of hotels. Stayed in the Toorak but could use all the other hotel's facilities. Friendly staff, free parking and a 5 min walk to the seafront. Room was spacious. Breakfast was good but a little variety would be nice, different pastries, so.e cheeses, especially for us non meat eaters but we loved it here!

What a fantastic group of hotels. Stayed in the Toorak but could use all the other hotel's facilities. Friendly staff, free parking and a 5 min walk to the seafront. Room was spacious. Breakfast was good but a little variety would be nice, different pastries, so.e cheeses, especially for us non meat eaters but we loved it here!