Pretty rough and subpar.

I felt compelled to leave a review because we had a great experience here. Rooms are clean and beds are comfortable, that's mostly what I gauge experiences on. However, the staff was incredibly helpful, the pool and spa were great (and heated!), there was a fun little arcade room, and an on site restaurant. The rooms are quaint and quiet. Yes, the layout was different from other hotels, it's literally a convention center type hotel. Yes, it's being updated and there is construction going on around the area. But all of that aside, I would definitely bring my family here again when in casper! It felt safe, there are lots of cameras and lights in the parking lots. The entrances require key card access so there's no riffraff. Breakfast was good! Cheese omelets (with actual eggs, not powdered!), different style breakfast potatoes: fried or baked. Then your typical bakery goods (toast, bagels, muffins, etc.) Overall a great stay and good experience.

Enjoyed the stay. Didn't like TV service, didn't have normal ABC, NBC, CBS channels. Wanted to watch Monday and Sunday night football but couldn't without streaming service. Only had Roku channels and couldn't access games there! Big disappointment!

It was a really nice place to stay.

Nice pool and courtyard

Bed was comfy, hotel and room was clean. Pool, hot tub and complimentary breakfast was decent. Theres a restaurant and bar on site. Just not in a great area. Parking lot has weeds and broken glass. Theres no grass around to walk your dogs.

The room was dirty but we stayed anyway. They put us next to the ice machine so even though we were there to play music until late at night we had to be woken up by the workers filling their whole ice chest with the ice machine going so loud we couldn’t sleep. Then when we got done playing music for the veterans and we come into the bar to have something to eat with a drink with the war Vets and our service dogs. Even though it was illegal to tell us we could not be in there they told us to go into another area of the restaurant because we had service animals . I though my it was disrespectful to our Vets and dishonoring ! I told the front desk and she said they couldn’t do anything.

Absolutely amazing!!! New place for us to stay in Casper WY. The entire hotel is incredible. Staff is great! Breakfast was super nice with plenty of options.

There were a few issues with a noisy A/C system and building remodeling, but the staff was great to get us moved to rooms further away from where the work was being done. They genuinely cared and were very accommodating.

Half the time the key card did not work. I am older and all of the trolleys for luggage was never available, ice was an issue, and the continental breakfast was not worth it. I will not stay at this hotel again at least if i can avoid it.

The new owners are fixing the place up so have patience. Atrium is awesome. I am sure in the winter it's going to feel even better.

The first night was a little rough due to an old A/C unit and unexpected buildint construction early the next morning. After discussing my concerns with hotel management, they went above and beyond to take care of us. Excellent value, great staff!!

I loved my stay! I like how comfortable the bed was. We had issues with the tv and toilet. But those were just hiccups. I love how they had a heated pool and hot tub inside.

It felt like we were the only people in the entire hotel. We went to our room and the AC didn’t work. They moved us to another. It was a strange feeling we had in the hotel Like maybe they were remodeling, like part of the hotel was closed I wouldn’t stay there again, and wouldn’t recommend it To others either

I wasn’t happy about being woken up at 3AM because of someone breaking into a car and setting off the alarm.

Nothing

Our stay was fantastic in terms of the staff. Nothing but great things to say about all the assistance, attitudes and friendliness! They went above and beyond. We enjoyed the pool area, fitness room, and water bottle fillers. There appeared to be continental breakfast but our info said it was a sit down and be served. We didn’t have time for sitting and didn’t go by the first morning. It wasn’t until the second that we realized it was grab and go so we missed out on it. In terms of the room it was just ok. As we are told that they are remodeling I’m sure this will improve but it needed an updo and smelled of cig smoke. We did notice that it wasn’t the most clean in certain areas. High touch surfaces seemed ok but it was other attention to detail that was missed. However, for what we paid, it was worth it. We will definitely check it out as it progresses in its remodel if we are back through again.

Renovations are clearly being made to the property. Work in progress.

They are in the middle of remodeling and the place is really in disrepair at this time, had a hard time getting into the building as the electronic keys wouldn’t work in any of the outer doors, it also didn’t work very well in the room door. The room was pretty clean but not in great repair

The Riverside is in rebirth ~ they have done a lot & have a ways to go but what has been done is awesome! Will & Viv are owners of restaurant & amazing! Coconut shrimp to die for❣️

This hotel is huge, and the prices are great. It still needs some updating - but they seem to be hard at it. The staff was very friendly and for one night we had a comfortable sleep and stay.

I think once all the renovations are done with the hotel it will be very nice. The staff was so very nice, understanding and accommodating. We had a lot of issues with our room keys not working on our room and the outside entry, bc of the renovations, the key entry needs to be updated, which I know they are working on. The beds were so comfortable. The rooms are being updated but because they are in the process of doing that, it’s a little ramshackle. Again, once the renovations are complete, I think it will be a great place to stay.

Staff is exceptional. Hotel is located right next to the Platte River. Beautiful walking path. Decently quiet considering there is construction right out front on the highway. The hotel needs some updating and there's room for improvement on decor that's worn. There are locks on the doors, so not just anyone can get in. Honestly, I slept in a comfy bed and appreciated the kind and fast customer service. I'll take that any day!

I arrived late at night and half the rooms on my corridor were unlocked and the doors were partially open, including the door to my room, which was terrifying.

First room they put us in the room the ac smelled like bad mold. Was having a hard time breathing. She put us in a different room. Was better but still could smell it a bit. We chose that hotel cause they had a restaurant in it and it was closed. The front desk lady was amazing but wouldn’t stay there again

Its conveniently right off the interstate, even through the current construction. Its clean and well lit. Feels comfortable.

My key would not work on exterior doors, very inconvenient. Rented for 5 nights, no fresh towels one day. Checked out 1 day early. Clerk did not check me out so paperwork did not give me a way to request refund. Emailed a request, promised to try and correct this, but two weeks later no communication from hotel. There are many other places to stay in Casper avoid this hotel.

X

It was a very nice place to spend a the night. They had a very nice breakfast as well.

They took out the $100 hold on my card multiple times and voiced that it was an accident and it took a week to get it back.

The only thing I don't like is that it's a bit expensive and doesn't have breakfast and the restaurant doesn't work either.

The air conditioner wasn’t very good but was tolerable