The only good thing about this place is the free parking and the management Matt/Bradley were responsible and understanding when we raised the many issues of the flat. Still,I think it is not acceptable to rent out a place with no hot water.

First thing we arrived at the property there was a damp smell from the bathroom and a stink/bad stench from the storage room. There was also food/burnt residue in the oven. Fridge wasn’t very clean either. Worst of all, there wasn’t any hot water and we couldn’t shower at all till the late last evening of our stay. (No hairdryer either) The property should have been thoroughly checked before renting it out. Hot water for shower should be the basic necessity provided. The neighbourhood wasn’t very pleasant either as we could hear loud music banging 2-4 am in the morning. My family didn’t have good sleep at all. Seriously, for the amount of money we paid, it is really unacceptable and not worth it…. Could have gone to a Travelodge and have a better stay. The flat is in Isle of Dog and not actually a Canary Wharf “apartment “ as advertised so don’t be deceived. It’s not in a nice neighbourhood and to take the DLR at Mudchute you have to walk about 15 minutes. Just imagine coming back in the night. Overall, this place has ruined our stay in London. We were there for a performance and music theatre and just imagine how terrible our experience was, couldn’t have a shower before going to the event. Matt/Bradley were nice and answered our call and I thanked them for trying but personally I think they should have booked us another place or at least refund all our money so we could go somewhere else. We paid nearly £400 for 3 miserable nights!!!