Sandos eco resort looked great online. We upgraded to the penthouse suite with the hot tub on the balcony. When arriving we didn't get a good overview of the resort. Then getting to the room it was nice. But we ended up having engineering there 4 separate times to fix separate things. Then management didnt seem to care or want to move us. The water for the tub / shower were cold. Along with all of the pools and jacuzzi. They keep the water temps starting at 70 deg F. Which after getting a massage we would have liked to sit in a HOT tub to relax. The jetted tub the jets didn't work and took 30min to fill. So save your money and don't upgrade! We pick this place for tge adults only area. But there were kids everywhere. Which you cannot have any beverage by the pool or jacuzzi. The alcohol was the bottom shelf liquor. No name brands except for at the beach bar. Which then there was only one I recognized. The restaurants, most food was goid. But the buffets close to change over and there are tines you cannot get anything to eat. Also the popular restaurants you have yo make reservations for. But the only open up the reservations at 12am for the day. If you are not on right then to get reservations, you will not get reservations at the restaurants. The buffets and taco bar are walk in. The beach is really rocky! Bring water shoes to wear on the beach or go into the water. Goid points: the spa was great. Also seeing all the animals and cenote.

We had an amazing family vacation. Staff were super attentive and friendly at all times even waiting a few mins at the check in we got offered drinks right as we arrived. My kids ages 5 & 7 loved the water park. Plenty of snacks, food and drinks for everyone. Enjoyed all the wild animals on the property and the magical cenote which is a natural pool.

We had an amazing family vacation. Staff were super attentive and friendly at all times even waiting a few mins at the check in we got offered drinks right as we arrived. My kids ages 5 & 7 loved the water park. Plenty of snacks, food and drinks for everyone. Enjoyed all the wild animals on the property and the magical cenote which is a natural pool.

The property was run down, the food at all the restaurants was very bland and much of it was inedible. One meal everyone’s plate came out cold and soggy. The drinks were terrible, they all were watered down and none of them even tasted like what you ordered and some when asked what ingredients were added, they were completely wrong. There weren’t really any activists to do each day, at the property and the ones that were provided were pretty boarding. The rooms were kind of run down and items were broken or starting to break. I don’t think the cost of the property is up to par with what I paid. I would tell anyone that was thinking of staying her that it isn’t worth the cost.

The property was run down, the food at all the restaurants was very bland and much of it was inedible. One meal everyone’s plate came out cold and soggy. The drinks were terrible, they all were watered down and none of them even tasted like what you ordered and some when asked what ingredients were added, they were completely wrong. There weren’t really any activists to do each day, at the property and the ones that were provided were pretty boarding. The rooms were kind of run down and items were broken or starting to break. I don’t think the cost of the property is up to par with what I paid. I would tell anyone that was thinking of staying her that it isn’t worth the cost.

The facilities were nice! Very clean and the staff was wonderful. The food and drinks were terrible. I was not impressed with the food and watered down drinks.

The facilities were nice! Very clean and the staff was wonderful. The food and drinks were terrible. I was not impressed with the food and watered down drinks.

This an eco resort. Therefore, the pools were not the cleanest. Also, the staff was nice enough, but nothing special about the accommodations and treatment.