Old smell in the rooms ! Old smell , hard to sleep with it ! Also too much noise in the second floor ! We were in the first floors !

We had a wonderful two room villa that was perfect. However, the upkeep of the grounds and pool area are nonexistent. Peeling paint/rust on the metal fences around the very dirty pool. Dirt was accumulating on the bottom of the pool and the coping and tile need to be repaired. This could be the best pool in the area if someone would put some work into it.

We had a wonderful two room villa that was perfect. However, the upkeep of the grounds and pool area are nonexistent. Peeling paint/rust on the metal fences around the very dirty pool. Dirt was accumulating on the bottom of the pool and the coping and tile need to be repaired. This could be the best pool in the area if someone would put some work into it.

I have to give this place a bad rating. I traveled alone with my three children. The first night we stayed, we were getting ready for bed, and when my kids went to pull out the sofabed, it had a sign saying, “Don’t open Broken.” We had to change rooms at 10 pm, and no staff member offered to help. I had just gone grocery shopping, and the new room did not have a full refrigerator, so most of my groceries went to waste. THEN, as my 5-year-old was sitting on a sofa/chair, he pulled out an OPENED pocket KNIFE that was placed in the cushion facing blade up. I reported all my concerns and brought in the knife, but all I got was an I don’t know how that happened.

I have to give this place a bad rating. I traveled alone with my three children. The first night we stayed, we were getting ready for bed, and when my kids went to pull out the sofabed, it had a sign saying, “Don’t open Broken.” We had to change rooms at 10 pm, and no staff member offered to help. I had just gone grocery shopping, and the new room did not have a full refrigerator, so most of my groceries went to waste. THEN, as my 5-year-old was sitting on a sofa/chair, he pulled out an OPENED pocket KNIFE that was placed in the cushion facing blade up. I reported all my concerns and brought in the knife, but all I got was an I don’t know how that happened.

Very noisy all around the resort due to renovations by owners of units that are not part of Shadow Mountain. No cleaning services (no matter how long you stay) provided by the management and you have to get your own replacement towels and bathroom tissues by walking down to the front desk! AC unit was extremely loud! Tennis courts were full of dust (ball marks can be seen)!! Definitely not a good value for the price and would not recommend this place.

Very noisy all around the resort due to renovations by owners of units that are not part of Shadow Mountain. No cleaning services (no matter how long you stay) provided by the management and you have to get your own replacement towels and bathroom tissues by walking down to the front desk! AC unit was extremely loud! Tennis courts were full of dust (ball marks can be seen)!! Definitely not a good value for the price and would not recommend this place.

Pros - Great place to stay for Indian Well, close to a cute downtown area with lots of shops and restaurants. Quiet and relaxing. Cons - they must allow pets here, lots of people have their dogs. Great for them, not so great for other people who had to deal with pet hairs, or had allergies to dogs. They tried to keep it clean, but I am sure people let their pets on the bed and sofa, etc...

Pros - Great place to stay for Indian Well, close to a cute downtown area with lots of shops and restaurants. Quiet and relaxing. Cons - they must allow pets here, lots of people have their dogs. Great for them, not so great for other people who had to deal with pet hairs, or had allergies to dogs. They tried to keep it clean, but I am sure people let their pets on the bed and sofa, etc...

Great for tennis enthusiasts. We booked for BNP first week...lots of tennis action here. Book well in advance to avoid disappointment. Affordable option with tennis.

Great for tennis enthusiasts. We booked for BNP first week...lots of tennis action here. Book well in advance to avoid disappointment. Affordable option with tennis.

I was surprised this property was even listed on expedia. The room was so smelly and stinky that I called and complained and they sent me some room spray. It smelled like mold, mildew and smoke. I only booked this room because it had a pull out bed as well and guess what, the pull out bed was broken and didn't even open out. You couldn't even sit on the couch, it smelled so badly. I had to get fresh sheets and put them on the couch to sit on it. Even the little dinette had folded paper stuffed under the leg to keep it steady. When I complained and asked for a different room they said they couldn't change the room since they didn't have any other available, they wouldn't give me a refund because I didn't book directly with them. All in all this place was terrible and definitely overprices, if I had stayed in a motel I would have had a better experience.

Beautiful grounds. Great location. Carpet needs cleaning. Unable to use 2 chairs as bolts were loose otherwise nice unit

Beautiful grounds. Great location. Carpet needs cleaning. Unable to use 2 chairs as bolts were loose otherwise nice unit

I was surprised this property was even listed on expedia. The room was so smelly and stinky that I called and complained and they sent me some room spray. It smelled like mold, mildew and smoke. I only booked this room because it had a pull out bed as well and guess what, the pull out bed was broken and didn't even open out. You couldn't even sit on the couch, it smelled so badly. I had to get fresh sheets and put them on the couch to sit on it. Even the little dinette had folded paper stuffed under the leg to keep it steady. When I complained and asked for a different room they said they couldn't change the room since they didn't have any other available, they wouldn't give me a refund because I didn't book directly with them. All in all this place was terrible and definitely overprices, if I had stayed in a motel I would have had a better experience.

Staff was great!!

Staff was great!!

Loved the tennis opportunities and other amenities.

Loved the tennis opportunities and other amenities.

Many places in the area that are cleaner, nicer, more comfortable and with much better customer service than this place. Do yourself a favor and don’t stay here.

Many places in the area that are cleaner, nicer, more comfortable and with much better customer service than this place. Do yourself a favor and don’t stay here.

This is not a 4 star resort, but rather a 3 star hotel. Buildings are old. Pool and jacuzzi need resurfacing Kitchen was outdated: old coffee maker, no dishwasher There was a dead bug inside kitchen counter There is no housekeeping service, no hand-soap, body wash, conditioner or body lotion in the bathroom. Bathroom is very small It would be OK for $ 100 per night, but not for $ 180

This is not a 4 star resort, but rather a 3 star hotel. Buildings are old. Pool and jacuzzi need resurfacing Kitchen was outdated: old coffee maker, no dishwasher There was a dead bug inside kitchen counter There is no housekeeping service, no hand-soap, body wash, conditioner or body lotion in the bathroom. Bathroom is very small It would be OK for $ 100 per night, but not for $ 180

The property is run down: chipped paint, holes in the ceiling tiles, ancient & noisy A/C unit, dated room decor. The towels are rough & of very poor quality. The toiletries provided are embarrassing: bar of soap & shampoo of Motel 6 caliber. The lighting in the parking lot & throughout the exterior of the property is very dim (making it feel unsafe). There are residents who live there. After midnight on the night of my arrival, there were 2 dogs running around the parking lot barking with the owner chasing them. In the middle of the day, there was a different larger dog (pit bull or pit mix-aggressive looking) was sitting on the grass near the pool-not on a leash & not restrained. The front desk closes I at some point at night, so security personnel checked me in. I interacted with one staff member over the phone & 2 in person-they were all very friendly & helpful. The pictures & description for this "resort" are not consistent with what I experienced during my stay.

The property is run down: chipped paint, holes in the ceiling tiles, ancient & noisy A/C unit, dated room decor. The towels are rough & of very poor quality. The toiletries provided are embarrassing: bar of soap & shampoo of Motel 6 caliber. The lighting in the parking lot & throughout the exterior of the property is very dim (making it feel unsafe). There are residents who live there. After midnight on the night of my arrival, there were 2 dogs running around the parking lot barking with the owner chasing them. In the middle of the day, there was a different larger dog (pit bull or pit mix-aggressive looking) was sitting on the grass near the pool-not on a leash & not restrained. The front desk closes I at some point at night, so security personnel checked me in. I interacted with one staff member over the phone & 2 in person-they were all very friendly & helpful. The pictures & description for this "resort" are not consistent with what I experienced during my stay.

The resort was nice and in a gated community which made it safer.

The resort was nice and in a gated community which made it safer.

Room was musty and the bed was very uncomfortable.

Room was musty and the bed was very uncomfortable.

Great place

Great place

I love this place it’s perfect for a mini vacation with family or friends! The rooms are very spacious and you can cook your own foods if you choose to. The pool is huge and it’s nice that you have the poolside bar. We enjoyed our stay and will definitely be coming back!