Best location across from the mall Super friendly and helpful staff Elmer is a go-to guy that is a legend Thanks for your help

Best location across from the mall Super friendly and helpful staff Elmer is a go-to guy that is a legend Thanks for your help

The room does not match the listing. two single beds pushed up against each other is not a king size bed. there is definitely insufficient space for two adults and two children, just the two adults. And the fridge is really good at keeping you stuff warm. otherwise it's acceptable: clean, safe, convenient location.

The room does not match the listing. two single beds pushed up against each other is not a king size bed. there is definitely insufficient space for two adults and two children, just the two adults. And the fridge is really good at keeping you stuff warm. otherwise it's acceptable: clean, safe, convenient location.

Ok area

Ok area

The beds were horrible. So uncomfortable. I felt like I was sleeping on concrete. The staff was friendly.

The beds were horrible. So uncomfortable. I felt like I was sleeping on concrete. The staff was friendly.

Excellent location, no elevators or coffee making facilities in rooms. Room service was very fast and all the staff were beyond helpful and wonderful to deal with. It was a very clean and nice place to stay with a huge Mall just across the road which was perfect.

Excellent location, no elevators or coffee making facilities in rooms. Room service was very fast and all the staff were beyond helpful and wonderful to deal with. It was a very clean and nice place to stay with a huge Mall just across the road which was perfect.

Friendly personable staff, high quality room, convenient restaurant including breakfast service, arranged travel excursions on our free days.

Friendly personable staff, high quality room, convenient restaurant including breakfast service, arranged travel excursions on our free days.

We were not pick up in the airport for Expedia did not coordinate with then our schedule of check in and arrival . Other thing that Expedia did not coordinate was our tour the number you gave was cannot be contacted , the River tour they cancelled on the day of the tour that I was upset for that was the reason why we visited the place . I finally they contacted us after an hour late of our pick up scheduled just to informed the trip was canceled. I refused to be canceled and demanded us to be transferred in another tour group otherwise we will let them pay our plane ticket and our hotel . So they are forced to provide us another tour group . Your rate to us is very high when we direct to them it much cheaper and you don’t provide a good coordination service . Once you got the payment , we are of it’s own which was very stressful for your telephone number you provided no body return the call . I cancelled the second tour Honda bay 3 days ahead of time of the actual schedule so we expect a refund for that . since in your guide line 3 days a head cancellation. With this bad experience with Expedia poor coordination and service we don’t like to use Expedia at all nor recommend to our friends and family . Please improve your service .

We were not pick up in the airport for Expedia did not coordinate with then our schedule of check in and arrival . Other thing that Expedia did not coordinate was our tour the number you gave was cannot be contacted , the River tour they cancelled on the day of the tour that I was upset for that was the reason why we visited the place . I finally they contacted us after an hour late of our pick up scheduled just to informed the trip was canceled. I refused to be canceled and demanded us to be transferred in another tour group otherwise we will let them pay our plane ticket and our hotel . So they are forced to provide us another tour group . Your rate to us is very high when we direct to them it much cheaper and you don’t provide a good coordination service . Once you got the payment , we are of it’s own which was very stressful for your telephone number you provided no body return the call . I cancelled the second tour Honda bay 3 days ahead of time of the actual schedule so we expect a refund for that . since in your guide line 3 days a head cancellation. With this bad experience with Expedia poor coordination and service we don’t like to use Expedia at all nor recommend to our friends and family . Please improve your service .

Great little hotel. Nice and clean. Great pool. Nice that it is across the street from SM Mall. I've stayed here numerous times and keep coming back.

Great little hotel. Nice and clean. Great pool. Nice that it is across the street from SM Mall. I've stayed here numerous times and keep coming back.

This is more of a boutique hotel. The shuttle was great and picked us up on time. It’s literally right beside the mall and close to a lot of places to eat. Overall my stay was great and would stay here again.

This is more of a boutique hotel. The shuttle was great and picked us up on time. It’s literally right beside the mall and close to a lot of places to eat. Overall my stay was great and would stay here again.

The staff was very welcoming and accommodating, the bed is huge and comfortable and the rooms has air condition which is of course very nice for everyone not used to 30°C. They are always ready to help and even arranged for a birthday cake and song for my fellow traveller when we returned from one of our tours! The hotel offers 24 hours in-house massage, and I am sorry I only had time for one treatment as the masseuse was both professional and skilled. The hotel location is also really good for shopping as it lies but a very short stroll from the newly built and modern mall SM. I found the mall to have great prices for high quality clothes, shoes etc and I'd really recommend it if you're a bit tired of haggling prices at the market. All in all the hotel is a great place to stay, but it shows that it has been a while since it was last refurbished. It has a dated look, but that's not so important. The bathrooms in particular are not in great shape though, but they are clean and functional. The showers should be replaced and the exceptionally noisy ventilation as well. Some rooms have power sockets with both EU/Asia - be sure to ask for one if you forgot your adapter.

The staff was very welcoming and accommodating, the bed is huge and comfortable and the rooms has air condition which is of course very nice for everyone not used to 30°C. They are always ready to help and even arranged for a birthday cake and song for my fellow traveller when we returned from one of our tours! The hotel offers 24 hours in-house massage, and I am sorry I only had time for one treatment as the masseuse was both professional and skilled. The hotel location is also really good for shopping as it lies but a very short stroll from the newly built and modern mall SM. I found the mall to have great prices for high quality clothes, shoes etc and I'd really recommend it if you're a bit tired of haggling prices at the market. All in all the hotel is a great place to stay, but it shows that it has been a while since it was last refurbished. It has a dated look, but that's not so important. The bathrooms in particular are not in great shape though, but they are clean and functional. The showers should be replaced and the exceptionally noisy ventilation as well. Some rooms have power sockets with both EU/Asia - be sure to ask for one if you forgot your adapter.

5 star on services,staff friendliness and accomodations,cleanliness , few steps from SM is a big plus . I felt its my second home with some added service perks. The only thing that spoiled my stay and probably most ,was very poor WIFI connection in the room most of the time NONE at all , you still need to go downstairs to the lobby or bar to have a good connection.Hhhmmmm...☹️😣☹️

5 star on services,staff friendliness and accomodations,cleanliness , few steps from SM is a big plus . I felt its my second home with some added service perks. The only thing that spoiled my stay and probably most ,was very poor WIFI connection in the room most of the time NONE at all , you still need to go downstairs to the lobby or bar to have a good connection.Hhhmmmm...☹️😣☹️

ethis is small resort. but employees are very kindly for me. small pool, small room, small front garden.

Was all great!

Was all great!

Pillows were too soft, bed was too hard. Breakfast was free but serving sizes were too small. Wifi was slow.

Pillows were too soft, bed was too hard. Breakfast was free but serving sizes were too small. Wifi was slow.

If you plan to go to Puerto, this hotel is close to everything including the airport. They provide shuttle to airport for free. Nice personnel!

If you plan to go to Puerto, this hotel is close to everything including the airport. They provide shuttle to airport for free. Nice personnel!

Great hotel and customer service. the rooms were very clean and the stay was very comfortable. The wi-fi connection in the room was horrible and had to use the wi-fi in the hotel lobby. The sushi at We Be restaurant was pityful but the rest of their food was great.

Great hotel and customer service. the rooms were very clean and the stay was very comfortable. The wi-fi connection in the room was horrible and had to use the wi-fi in the hotel lobby. The sushi at We Be restaurant was pityful but the rest of their food was great.

Great hotel, friendly staff, close to everything. Out of the 8 hotels ranging from 2 to5 star this was hands down the best of our stay. Highly recommend to everyone including family's with children.