Great rooms and waterpark!

Everything was wonderful once we were settled into the room. Large property but there were maps and personal to help us get around. The only issue was almost losing the room during check-in even though it was already reserved and paid for. Room was advertised as sleeping for 8, but only allowed 6 people to occupy the room. After discussing it with the manager we were allow to stay.

Everything was wonderful once we were settled into the room. Large property but there were maps and personal to help us get around. The only issue was almost losing the room during check-in even though it was already reserved and paid for. Room was advertised as sleeping for 8, but only allowed 6 people to occupy the room. After discussing it with the manager we were allow to stay.

Are stay was great

Are stay was great

Very clean rooms and friendly staff

Very clean rooms and friendly staff

I highly recommend had a good time

I highly recommend had a good time

Our stay was amazing. Our 1st time at the resort. Beyond our expectations So clean. Very friendly.

Our stay was amazing. Our 1st time at the resort. Beyond our expectations So clean. Very friendly.

I loved our room. The 2 bedroom room is the way to go. We loved the multiple waterparks. We will be back!

I loved our room. The 2 bedroom room is the way to go. We loved the multiple waterparks. We will be back!

Our 4th year staying at the wilderness and is always excellent. Our boys love it and we celebrate their birthdays while there. However this time we opted to listen to the timeshare deal and tour with Kyle. It was okay until the part where he was very rude once he knew that we were on the fence about purchasing the timeshare. He used every tactic including belittling us, telling us if we don't purchase now we will always be renters, asked us multiple times if its because of finances which it's not but insisted we open a credit card which we told him we are opposed to since we pay cash for everything. We also stated we were very interested in this but we would have to talk it over before committing to something long which he didnt appreciate. Used foul language multiple times and also talked about how while his wife was giving birth "she pooped on the bed" They gave us other offers which I was in favor of and wanted to purchase however my wife talked me out of it due to being harassed and belittled. We will no longer be staying at the wilderness in the future. We will spend our money as "renters" somewhere else.

Our 4th year staying at the wilderness and is always excellent. Our boys love it and we celebrate their birthdays while there. However this time we opted to listen to the timeshare deal and tour with Kyle. It was okay until the part where he was very rude once he knew that we were on the fence about purchasing the timeshare. He used every tactic including belittling us, telling us if we don't purchase now we will always be renters, asked us multiple times if its because of finances which it's not but insisted we open a credit card which we told him we are opposed to since we pay cash for everything. We also stated we were very interested in this but we would have to talk it over before committing to something long which he didnt appreciate. Used foul language multiple times and also talked about how while his wife was giving birth "she pooped on the bed" They gave us other offers which I was in favor of and wanted to purchase however my wife talked me out of it due to being harassed and belittled. We will no longer be staying at the wilderness in the future. We will spend our money as "renters" somewhere else.

Everything was good except for some staining on the sheets. We also wouod like to see some speed bumps installed by all the entrences. People do not abide by the 10 mph speed limit. Easily doing 25-30mph thru parking lots and flying past the pedestrian exits from the buildings. (A-D) specifically. People were also not stopping to let pedestrians cross at the walkways.

Everything was good except for some staining on the sheets. We also wouod like to see some speed bumps installed by all the entrences. People do not abide by the 10 mph speed limit. Easily doing 25-30mph thru parking lots and flying past the pedestrian exits from the buildings. (A-D) specifically. People were also not stopping to let pedestrians cross at the walkways.

Clean environment and great amenities.

Clean environment and great amenities.

I like the option of four waterparks

I like the option of four waterparks

We had a great stay, our condo was awesome, very spacious and clean. A couple of the water parks could use some work, things are starting to age.

We had a great stay, our condo was awesome, very spacious and clean. A couple of the water parks could use some work, things are starting to age.

Staff is rude.

Staff is rude.

All good

All good

We were there for a short family get together. The room was perfect for my family. Very spacious, my kids had their own room & bathroom. Great Master suite with jacuzzi tub and separate bathroom with shower. Great amenities, just wish we could have stayed there longer!

We were there for a short family get together. The room was perfect for my family. Very spacious, my kids had their own room & bathroom. Great Master suite with jacuzzi tub and separate bathroom with shower. Great amenities, just wish we could have stayed there longer!

This was my second time staying at this hotel and I overall enjoyed myself and the amenities offered. The area has a lot of things around it (food and activities). The downside was that I was not able to check in until 40 minutes after check in time due to them cleaning and they wouldn't even give me an estimate of when the room would be ready and offered no remedy. Also, check out time on here says 11am but the hotel said it was 10am. Another thing I didn't like was when I asked for more towel cards the woman at the front desk asked me so many questions and lectured me on how the towel cards work for an unnecessary amount of time before just giving them to me and she did the same when it came to getting extra towels.

This was my second time staying at this hotel and I overall enjoyed myself and the amenities offered. The area has a lot of things around it (food and activities). The downside was that I was not able to check in until 40 minutes after check in time due to them cleaning and they wouldn't even give me an estimate of when the room would be ready and offered no remedy. Also, check out time on here says 11am but the hotel said it was 10am. Another thing I didn't like was when I asked for more towel cards the woman at the front desk asked me so many questions and lectured me on how the towel cards work for an unnecessary amount of time before just giving them to me and she did the same when it came to getting extra towels.

We have stayed at the Wilderness Properties for around 24 years, when our daughter was under 18 we would come 2-3 times a year and rent a villa, condo or cabin. Always a wonderful experience. This year we did book through expedia as we would normally do and we got the confirmation from expedia for the condo. When I arrived on our check in day I came in early so we could pre check and get our wrist bands to start enjoying our day. Well Wyndham's system never confirmed our reservation so I had to sit and wait 2 hours for a manager to come in and work through their systems to confirm my room that was booked around 6 weeks earlier. That took about 45 minutes. This is a very poor system, the staff was very apologetic and I understood why the front desk couldn't help but this should never have happened. I was very patient as causing a scene or being mean never helps any situation. This will not deter me from staying there again but they need to work on their confirmation systems from 3rd party sites or stop letting 3rd party sites book with them.