Staff went out of their way to make the stay doable seeing there was no power

These facilities should have a backup generator for times when the power is out

great location, friendly check in and breakfast staff. pool for grandkids, room was clean.

I realize it’s hard to get enough staff, but the common areas need more attention ( litter all over the back parking lot) and the building in general needs a refresh. BUT, considering what I paid, it was a good value- so you get what you pay for🙂

My room was filthy. It smelled horrible. There was mildew on the bathroom walls, cobwebs and dead bugs near the air conditioning, no staff available, air didn’t work on the second floor, the water didn’t drain in our shower. Worst hotel stay I’ve ever had.

Location and price

Old out dateo changed room 3 times then left and went to another hotel

The hotel location was good, it was near the mall and many places to eat. The breakfast was ok and not crowded, was able to sit comfortably.

To start, the room wasn't ready when I went to check in at 315 pm, and the front desk person wasn't friendly at all. She was not pleasant. I left to get food and came back to check in, and the room was ready, but the room I got smelled so bad, and the bathroom was so disgusting. It seemed like no one cleaned it. The tub had mold and pink around it, i took pictures because I had never been to a hotel and had such a dirty tub. I had to sanitize everything with my own lysol spray and wipes. Upon making reservation I requested a crib which the front desk staff said she will have someone bring it to me and no one did, when I asked her at 9pm she still didn't know when it will be taken to me. The next day I saw one of the workers and I asked her about the crib and she couldn't believe I never got it. Also, there were some suspicious things going on in that hotel, and it didn't feel safe. The lights went out completely at 12 am insideand outside the hotel on 6/26, and no one said why it happened. It was scary, and the lights came back fairly quickly about 5 min later, but it wasn't a good experience, especially in a hotel

Not much.

The room smelled. The entire facility including the grounds, building exterior, interior, room décor/carpet/bath all need updating and removal. The signage is poorly place and difficult to see at night. All parts of this property are at the end of their useful life and do not present a good image for the Hilton family of brands. The refrigerator does not work and we reported it to the front staff with no response. I am surprised that Hilton is letting this property operate under their flag. I am a commercial real estate appraiser with over 50 years and I would recommend a tear down of this place.

Outdated, bathroom was dingy, poor lighting

Did not eat breakfast

The room cleanliness needs improvement. Rooms need to be updated. Rooms smell musty. A/C rattles when starting. Showers have mold & do not drain properly.There were no breakfast bags available for Hilton members that left before breakfast.

great location for the airport next to the mall with plenty of food options and shopping, very clean and comfortable. Breakfast was good and I liked that they offered GF bread. Overall good value for the money.

Showing its age, could use some upgrades. Add charging station on nightstands.

It was clean and comfortable. Easy to get to.

First use of the toilet it clogged and close to overflowing. I had to go to the front desk four times to ask for maintenance to which the main desk seemed to have no empathy that we couldn’t relieve ourselves and not able to go to the bathroom for most of the stay.

Staff was great. We arrived earlier than planned and they accommodated an earlier check in. Kids loved the pool though the jacuzzi was not working it was fun overall. Nice patio outside to sit and relax

Jacuzzi wasn’t properly working. Water was a little dirty

clean room, comfortable bed, good breakfast

pool/hot tub was filthy

Friendly staff

Pillows looked dirty inside pillow case. A lot of trash in parking lot.

location staff was very pleasant

could have been vacuumed and dusted better. Is “tired.”

hot tub and pool. nice staff.

bathroom very outdated, the whole place showed wear and tear

Very family friendly, clean, fairly attractive rooms.

Slight decorative upgrades would be nice

Friendly greeting, comfy quiet room, good breakfast

Nothing

cookies at front desk

filthy I mean dirty mold on curtains looked like boogers on curtains slider webs all in curtains stained furniture w smudges of food dirty stuff on counters hallways were dirty stairways filthy cigarettes everywhere outside on terrace and in entrance beer cans laying around pool was freezing and hot tub wasn’t hot u til I complained was just not a happy experience they didn’t seem to care told me they are short staffed pool area needs pressure washing all covered in algae growing on walls and hot tub has black mold in concrete needs some serious cleaning deep cleaning not surface

The price was convenient. The location was perfect. The rooms were spacious. My kids loved the pool and hot tub.

The pool was a little chilly. There was a chip from a previous guest on the floor between the nightstand and bed. More towels would have been helpful.

it was clean and staff were very friendly

the bed was very uncomfortable.

room was dirty an smelled of mold. hair still in shower from last guests. utterly disappointed in staff response to address issues

Right across from the Mall.

Hotel room was disgusting. Black mold on the heater, hair and dried soap in the tub, dirt in the sink, dried gross stuff on the bathroom door, found a pill on the floor that my baby could have eaten. Looks like they just made the bed and called it clean. Unacceptable. Staff was unhelpful.