Nice area and clean

No comment

Spacious room Clean lobby Breakfast selection

Room condition: Wear and tear on tub curtain Shortage on towels Broken toilet Dirty walls Faulty shower head

Location

Dirty, no staff, no coffee or toilet paper.

It was good

Well I had to tell them three times I need towels and I even told them if they wanted to clean the room why we were gone and come back the room was the same

Nothing because even though we had a RESERVATION a through booking they gave our rooms away and we had to go off somewhere to look for another hotel with a list that they gave us! No one wanted to take their dumb paper.

That even though we BOOKED 2 ROOMS through booking they didn’t reserve them they gave them away!!!!

Breakfast was ok, nothing great. No butter avail for waffles & potatoes were under cooked, some were so old they were inedible.

Beds are uncomfortable, things poking through.

Food was good. However, the coffee didn’t get refilled enough

I held an executive king size room on reservation with 2 queen size beds for me and a friend. Instead I received a suite with one bed and a sofa bed. Friend had to sleep on sofa. However, I liked the room rate better.

The staff was very accommodating and friendly. Room was quiet with little noise from neighbors beside, above, or below.

We had to change rooms because the first one gave my husband a backache. He felt like the head of the bed was tilting down. Flashing light on the alarm system by the bed was a constant annoyance throughout the night. Refrigerator in first room was so noisy we had to unplug it. Toilet seat was a round one - which is very uncomfortable for men. Flashing alarm light was in the second room too. This bed felt like the sides were tilting towards the middle of the bed. Improvement in toilet seat to an elongated one. Nice! We stayed in this hotel in 2019 and had an excellent experience, which is why we chose to stay here again. Sadly, this experience wasn't as comfortable as before. Biggest issue is that the staff could not find our reservation upon arrival. We booked the room through booking.com. Apparently they put the last name as "and Greg" instead of our last name. I don't understand why our confirmation number didn't pull up the room when the last name didn't work? Makes no sense. Anyway, someone finally found it and got us checked in without further trouble. I'm pretty sure this issue can be blamed on booking.com and not the hotel staff.