location

filthy

Close to Convention Center

No promised breakfast. Didn't get the reservation right. Under construction.

It was right next to the Dome

There was no hair dryer in the room the staff didn't seem to care much to do anything about it. There was only one plug in the room so my husband and I were taking turns charging phone. There appeared to be dog urine on the bed skirt or something. The tub filled up with water when you shower. There was a sack breakfast that they ran out of the first day and didn't have anything for us the second day. I paid a lot of money to stay here for three nights while my kids were wrestling at the Tacoma Dome and I was very disappointed with the facilities and their service.

Horrible- didn’t even tell us we needed a microwave before we left and they knew we were checking out.

No surveillance- our car got broken in to and parked right in front of the hotel. I’m pretty sure employees had something to do with it. When I made the police report the officer said to be honest we have had no luck working with this hotel and it happens all the time at this location. I would not recommend anybody to ever stay here.

Unfortunately, when I reached the property, they were so overwhelmed that I did not get a chance to stay. This means I was unable to try their breakfast.

When we walked into the lobby, there were hotel guests everywhere. Some said they’d been waiting since 3 pm to get checked in, but it was 6 pm when I arrived. I waited until about 9 pm before giving up on being helped by the front desk.

it’s okay

to many voice mail

comfortable beds

tried to get the grab and go breakfast, no staff available to get it from. Tried to check out but after waiting 10 to 15 minutes still no staff available. No good restaurants in the area. The room had bath towels but no hand towels.

clean !! and calm

lobby smells bad and the girl o. the front desk when I check out was Rut she was frustrated because she has no crew

how close it is to the Tacoma Dome

There where no light bulbs in the lamps but one. The plug in with usb where coming out of the wall and not working. No bed spread just sheets and one blanket. The whole floor smelled like cigarette smoke and musky laundry. Laundry was out in the hall when we got to our room. Big bags of trash all over the hotel. The restaurant and lounge where closed. Sack breakfast that we didn’t get. The staff was very rude.

3 hours to check in! The lady checking in was doing the best she could being by herself. Manager was around but did not want to help. Chose this pla e for the short walk to the Tacoma dome, however we won't be back. Missed most of our show because of the long wait to check in.

How close to the dome it is.

the parking is difficult

The location is great! Next to the Tacoma Dome.

Staff was no where to be found for over 30 minutes. 2 young female staff were helpless didn't even know where the front desk or manager was. Breakfast was served from 7-10 am. My friend an I arrived at 9:30 and the 2 female staff told us it was close. The manager came and had a disagreement with the cook. The manager then apologized to me and my friend and gave us our voucher for breakfast. One of the ladies asked us what we like to drink and literally she said all they had was water and coffee, we can clearly see there was a drink station that served juice and milk. Worse service I have experience at a hotel. Definitely NOT staying there again.

Location only!

It took 1.25 house to freakin ck in. They had 1 PERSON cking ppl in on a Saturday night with an event at the Tacoma Dome!!!!! Super rude. Couldn't get into parking lot after dinner since a traffic cop blocked it. They threatened a late ck out fee, unless done in person. Offered 5 different breakfast meals but only had 1 to offer at 8:30 on the morning. Room was ghetto & dirty. Never again!!!!!

Quickest walk to a venue. Location couldn't be any better.

The staff was unprofessional in the way they spoke to guest, their apparel looked sloppy, customer service was poor, staff didn't seem confident or comfortable speaking with guest. We were told we had numerous breakfast options and were just given a plate of food when we sat door and was told we didn't get options. The restaurant was dirty and unkept. Overall unimpressed In our room, the towels looked dirty and crunchy, toilet didn't flush easily, and the faucet handle on the sink was almost impossible to turn on. The TV also didn't work great.

It was close to an intermodal transit center!

Since I'm coming with the bus from SeaTac and continuing with the train in the morning, the location is excellent.

I think the place has gone a little downhill since my last stay. They used to have a sturdy breakfast buffet, but it was a fixed. Yeah, made to order, but not that fantastic. There was not really a adbundance of hot water in the shower, but the lady at the front desk mentioned something about problems with pipes and heater. But apart from that, it was OK for one night.

location

while parked out front of the facility the gas was siphoned out of my truck.

wasn’t able to stay

I waited for 6 hours just to be told that they didn’t have my reservation I called booking and they said we had a reservation and that the hotel had it. so I was lied to

Nothing

Even with confirmed reservation, apparently the hotel oversold rooms. We drove 14 hours, waited in the lobby as instructed by hotel staff for 5 hours, missed part of the concert we were in town for, returned to the hotel at 11pm and were told we didn't have a room. They referred us to another property 13 miles away. There is no excuse for this type of incompetence

loved the garage parking! felt my car was more safe.

Closer to the Tacoma Dome than I thought. Decent shops near by.

How the owners left a severely understaffed hotel. Staff is overworked and underpaid.

Nothing

Look on Google for some recent reviews. Staff was rude if you go before an event at the dome good luck getting a room in time for the show. Also front desk lady will scream and yell at you if you ask questions. Absolutely disgusting behavior. People were not checked in till 1130 at night!! We left and they refused to speak with us then said we did nothing to try and get a refund. Ended up having to go through corporate.

It was within walking distance to the tacomadome.

They were completely unprepared and had no rooms ready for anyone. We spent over 3 hours waiting to be checked in and had to leave for our event. When we cane back at 11 pm there were still no rooms ready. We ended up having to drive to the Federal Way hotel at 12:30. We didn't even get to our room until after 1 am