Ubicación buena

El restaurante

Really bad customer service with Marge. She lie about the facility not taking cash, and about my card inf. With booking she told me that my card was incorrect and they can’t refund my money then she said we never paid cash cause they don’t take cash. After my card was charge and they also took the cash money.

Did not eat breakfast at the hotel. Location was good. Plenty of restaurants and shopping nearby.

North and east entrances to the hotel were dirty. Glass doors looked they had not been cleaned in a while. Trash peppered throughout the hotel grounds. Welcome matts and entry carpeting dirty and unkept. Room toilet seat loose and off center. Bathtub plug missing so a bath was out of the question.

Worsr customer service ever, i had to wait houes for help finding a can opener to feed my dog. They threw awat multiple shoes of mine only one of each pair. Everything is out of date, NO good tv, TINY rooms, dark sad atmosphere, NO snacks, a couple bqgs of chips and a few sodas. Fake starbucks, tge girl who works there has never worked at starbucks, you guys just use some of their things.... Clogged toilet for 3 days and clogged bathrub drain, having to take 1 elevator ride 20 min whilw the other is being repaird to make it to the lobby bathroom while SO sick. Looks like ots still from the 80s in a bad way not a nice vintage top teer marriot location at all. Its disgusting over priced, MINIMAL and barely any amentities. No microwave... the light in the bathroom is dark and yellow how can i get ready in that as a woman? NO where to plug ANYTHING in i had to buy an extention cord with multiple areas to plug phone, computer, vape pwn, extra lamps/lights, the AC doesnt work or stay cool ubless running on a very low setting. I stepped in someones dpg poop 8 times, while i always clean up after my dog. The smokers use the bench in the dog grass area with the poop bags and are scared of dogs causing me to have to walk further and back for a bag and bqck to the poop then all the way back. This hotel os the worst place ive stayed, and ive been traveling living hotel to t Hotel for 5 years.

That i even booked here and nwver found ghe hyatt soon enough.

A very quiet building. Much appreciated when you're tired not to be bothered by people walking above you or loud noises coming from the hallway.

Bed comfortable

Not to clean bar is like empty not good menu l order chicken wings they were very salty

No complaints. Everyone who worked there were wonderful and accommodating. From the front desk, to the ladies and gentlemen in the kitchen (I'm guessing in charge of breakfast and also the delicious food on the menu at the bar.) The bartenders were also fantastic. A great team/crew, all around. Also the sheraton isn't just out to get you for your money. They kindly accommodated my late checkout, without any pressure l, and or issues. Including my late-ish request to extend. Overall I felt welcome, my comfort, privacy and requests were honored and treated with the upmost respect. (Way more than I can say for other hotels.)

Nothing comes to mind. Maybe updating the pamphlets that list the available services upon request. But I'm guessing that is the responsibility of someone that is closer to marketing and the corporate level.

The location

The buffet was overpriced