very nice, clean, central

Very friendly and helpful staff, central location, very quiet room despite the all day and night commotion in the lively square outside. Comfortable bed, roomy accommodation.

Room was a little dark; the rooftop bar had pounding music making it unpleasant to sit at.

Excellent location right in the historic center. The hotel is located on a beautiful little plaza with a gazebo garden at its center. At night, the mariachi all gather so it's quite magical. It's also a pedestrian area so that makes it super quiet and charming. The staff of Hotel 1850 are wonderfully helpful. We also loved the breakfast next door at Casa Valadez, an elegant old world eatery with the best service and a variety of delicious breakfast/brunch packages. Coffee in the room was appreciated since breakfast doesn't start until 9am - but there's also a Starbucks right next door that opens earlier. Rooms were spacious and the bed was super comfortable, the shower amazing and we loved the Occitane toiletries provided.

This hotel has beautiful bones and could be simply stunning with a bit of remodeling. The decor is outdated and they could also make better use of extra/wasted space by expanding the very sad fitness center. Our rooms had windows facing the interior of the hotel, which has a lovely glass ceiling. So we did get natural light from the ceiling, just no exterior view to the plaza or street. This was a surprise but ended up being fine as it was probably more quiet without an exterior window. I was told they do have exterior-view rooms that cost more. I was alone in my room so didn't mind the bathroom having no door but my sister was staying with her teen son so they could've appreciated a room to the bathroom for showers and such. Although the rooms were very clean, I'd give them a B as I found a scrap of paper on the floor and a tiny hair in my sink. Otherwise, very clean.

Excellent breakfast!

The hotel was right in the center. Busy and so spirited with people. Once, in the hotel and in your room too quiet as can be! So comfortable. The staff were so helpful and friendly. Highly recommend!!!

I like carpet on the floor but they supply you with slippers and/ or use your socks. I still loved the hotel.

great

We arrived very late and the staff was super accommodating. The room was quiet and bright. The rooms were impeccably cleaned every day. The staff is super friendly and helpful. I look forward to staying here again on our next trip to GTO. One more thing, you can't beat the location. You walk out the door and you are in the middle of the action.

Everything. Perfect location, cute balcony overlooking the Jardin, close to everything. Comfortable room, luxurious bathroom, waterfall shower, luxury amenities. Wonderful, very helpful staff with excellent English and good recommendations for things to see and places to eat. Very tasty, large breakfast (loved their mole!) in a nice restaurant two doors down, or a voucher for Starbucks next door.

A little noise from the Jardin in the evening, but that was part of the fun for us. There are quieter rooms facing the courtyard for those who don't want to enjoy the festivities from their room. Breakfast starts a little late (9 am) for those trying to get an early start, but that is not the fault of the hotel, and they do offer Starbucks vouchers. I imagine driving and parking in this town would be difficult, but again not the fault of the hotel.

centrally located, very clean, air conditioned, helpful and welcoming staff

they need to turn the music at the rooftop bar way down.

This hotel is a delight. Centre of town, built in and old mansion house/casino. rooftop bar with stunning vistas. would stay again.

excellent location

information on how to get there by car. very complicated

luxury

none

Excellent breakfast

Tv did not work properly. Room a bit dark

absolutely loved everything about the property

nothing I loved everything

This is a first class, luxury property. The staff are supremely well trained. Super responsive. They recognized my birthday with a card and a fruit tart. Very nice touch. Pricey, but tons of value for the money.

they give you a breakfast coupon for a restaurant that is 20 meters from the entrance. The food at Valadez is really poor. The coupon is valid for breakfast packages. The first I chose was inedible. Really weird taste. Fortunately, Valadez allowed a simple substitution, but it took some convincing. That is the only negative experience. Everything else was 10+

Service and front desk is the best customer service ive ever had

Amazing service from Mariana. The food was amazing at Casa Valadez.

Nothing. Everything was excellent!