كل شيء ممتاز بداية كن الاستقبال الدافيء كل الاستاف بداية من الريسبشن وخصوصا مستر ميرزا عبد الرشيد و مستر وهبه و مستر أسامة الحربي وذوقه وشياكته في التعامل

Warm welcome from the reception. We were given complimentary gahwah and sweets with a beautifully hand-written note to welcome us. Spacious living room and bedrooms with an additional bathroom and closet space. Quick access to the room via uncrowded lifts. Easy access to AlHaram with shuttle busses that literally takes 2 minutes to reach the Abraj Tower. It is easier to take taxis and Uber service as the hotel is located outside of AlHaram area. Compliments to Chief Concierge - Mr Mirza, and bellboys - Abdullah and Shaton, for your attentiveness and efficiency in service.

There were only 2 mugs and 3 plates available in the kitchenette. No spoons, no forks, no knives, no teaspoons, and no side plates were available. There should be 4 sets of cutleries and dinnerware provided WITHOUT having to call and ask from Dining service. Well, we did call Dining to request the items and for them to clear the welcome gahwah and plate of sweets. It took 2 days and a follow-up call before someone from Dining came. Housekeeping cleaning service was slow and left much to be desired. We didn't ask for cleaning every day as it was unnecessary. But on the morning that we asked for it at the reception counter (no one picked up when we called 0), they only came in the evening when we had left all day and returned tired. Obviously, we didn't want the cleaners around then. When they did come to clean the next day, they didn't do a thorough job. The kitchen sink wasn't cleaned, the plates weren't wiped and arranged, and the dining table wasn't thoroughly wiped. They were quick to send bottles of water when requested, though. I know it sounds like we're nitpicking, but these small details would make a HUGE difference, especially for a Royal/Presidential Suite. Despite all that, we enjoyed the stay and would consider returning as the location is great with easy access to AlHaram and everywhere else.

We were in the residential suite, it's very spacious, clean and it had a kitchen with a microwave which was very useful. The staff were very helpful and all spoke English very well. We loved how there was always a shuttle bus outside the hotel to take us directly to the Al-Harram in literally 2 mins. Would definitely book again for Umrah.

Absolutely brilliant hotel! Staff were very nice and helpful. We got there very early and were allowed to check in early without any additional cost. Breakfast was amazing! Good variety and different every day. Nice atmosphere at the lobby! Shops located around the hotel for shopping which was very useful to get gifts for the family. Overall amazing experience! Would definitely come again. Shuttle service was very good.

معاملة طاقم الفندق خصوصا شفيع الله وسيف الله خدمة الغرف ممتازة والمسجد الجديد رائع

الحافلات الموجهة للحرم جيدة لكن هناك معاناة فى العودة

the price and wide room

the staff for cleaner boy not recomended

The space is remarkable and the complimentary

Need a slight upgrading

موقف للسياراه

اعمل هدم ملاسقه بل الفندق تم اعطائي غرفه ليسة مطله على المدينه انما مطله على اعمال هدم مع اني عضو في ماريوت

جميل جدآ .. خدمات رائعه

لاشئ

الفخامة والنظافة

الإنترنت

مميزات الفندق قريب جدا من الحرم ويتكون من عدة ابراج باصات ترددية من والى الحرم على مدار الساعة يوجد محلات متعددة في ارجاء الفندق مواقف سيارات مجانية لنزلاء الفندق مساحة الغرفة مناسبة لشخصين يوجد اكثر من مطعم في مجمع الفندق قسم خدمات عملاء متعاون ومتفهم وخاصة الأخت نجوى

ملاحظات مشكلة العودة مع الباص يوم الجمعة بعد الصلاة بسبب تراكم النزلاء في الساحة خلف ابراج الوقف التنسيق بين الأقسام الداخلية تاخير في توصيل الطلبات من المطبخ إذا الوقت متاخر مع وجود ملاحظات على الطعام مع ذلك تم اعادة قيمة العشاء وتقديم فطور مجاناً اعتذرا من المطبخ ممثلا في الاخ عمر كذلك تقديم ضيافة قهوة سعودية مع حلا مجاناً الخلاصة : الفندق مناسب للعائلات والأفراد وكذلك مناسب لأصحاب الميزانية المحدودة بجودة ممتازة

الموقع 100٪ استثنائي المواقف المجانية للسيارات تحت المبنى توصيل الحافلات

سعر بوفيه الفطور سعر طلبات الغرف للاكل سعر الغسيل والكوي

القرب من الحرم - التعامل الجيد - الصدق في المعامله وخصوصاً موظفي الاستقبال ومنهم انس الحربي - السرعه في تقديم الخدمه

كل شي ممتاز

كل شئ فيه حلو وجميل من حسن استقبال وتعاون ونظافه وسهوله الوصول للحرم

كل شئ جميل حسن الاستقبال والتعاون يفوزان ❤️

The checking process is super smooth and fast, rooms are clean and spacious. This was my second stay within a year. The bus service is exceptional but only for going. while coming back it is a TASK!

The bus service is exceptional only for going, While coming back the bus is not exclusive to Le Meridian towers and this creates a lot of problem because many people use the same bus and those who stay in the hotel have to leave the bus due to crowd. Management needs to do something about this. We faced issues as we were travelling with a toddler and it is difficult to fight your way into the bus while returning to hotel.

Stayed at le meridien tower 8 on 10th-16th October 2024. The hotel was amazing. Special thank you to Aseel on check-in desk who started our experience extremely positively. The rooms were very clean and quiet. Shuttle service was regular and of a good standard.. Very glad there were shops on the ground floor of the hotel so we didn't have to spend much time running around makkah for shopping, it allowed us to focus more on worship. The breakfast had a huge variety and the food quality was excellent. There was even a microwave and Fridge in our room Special thank you to Aseel on reception. And in the canteen Nawaf (waiter), hussain (cash) and Imtiyaz. Your personalities made it much more worthwhile. Enjoyed the experience, thank you all.

If there was a clothes washing facility/ business on site that would have been beneficial. However this is just a minor observation, not a deal breaker.

The government has introduced a new bus station. Earlier there was no waiting for the bus to the hotel. But not the wait is much longer and it gets difficult with children and aged folks

The location of this hotel is ideal, situated conveniently close to Al Haram with reliable shuttle service running frequently between the hotel and Al Haram in both directions. The staff is incredibly professional, attentive, and supportive, making every effort to ensure a comfortable stay. This visit certainly won’t be my last—this hotel will now be my first choice whenever I travel to Makkah. The breakfast options are outstanding, offering a wide variety of dishes across multiple restaurants to cater to guests from different cultural backgrounds. A special thanks to Aliarbie, Saud, and Hussein for their exceptional service!

Nothing at all

Staff in the restaurant are really friendly They are from another country I think but they are all polite

Perfect location, two minutes by shuttle bus to the Haram. The hotel provides shuttles bus 24-hours. Any time you want to travel to the Haram, the buses are always ready. The team at the restaurant is amazing. There’s a guy called Suad. He’s just hard working, ever ready to assist, playful with the kids and meets all questions and guests unending demand. Ali AlHarbi, Hussein and all other staff members in the kitchen are just exceptional. There are some ladies who offer free tea, dates and coffee from ASR time until late into the night. May Allah bless them.

There’s a day the staff cleaned our suite but did not throw away the trash or vacuum the carpets. We raised the issue and it was swiftly addressed by supervisors. When were checked out, the Hotel Assistant Front Desk Manager, Sam Ahmed Saleh Dhabaam spoke to us and apologised about that mishap. He promised to handle the matter and make sure that’s not repeated again.

Staff, big comfortable rooms, availability of ironing and kitchen

Everything is clean except some towels there’s a bit dirty dots on it And the TV is a bit small and old for a suite

Very very nice hotel, good staff, clean room, everything really nice for the price as well

الباص متوفر في كل وقت

عدم تجاوب الموظفين للطلبات وانقطاع الماء عني ، كذلك افياش الكهرباء ليست ثلاثيه وتم طلب محول اكثر من مره ولم يتم التوفير

I really appreciate the staff especially the reception they received us with smile and welcoming coffee and sweet they send to our rooms. Also room service calling to check if u need anything between time which is not usual with busy hotel. Ask for water late after Umra and they bring to refill any time. The rooms are comfort for our family and shuttle bus to Harm every 5 minutes and 5 minutes to harm. This is 2nd I stayed and I will come again . I felt like 5 stars hotel.

Nothing major.

الفندق نظيف ومريح والأجمل إن الطاقم متعاون ولقد سكنت في فنادق كثيره الطاقم في هذا الفندق من أفضل طواقم الفنادق اللتي سكنت فيها طاقم متعاون من الإستقبال والخدمه الهاتفيه والعماله في تنظيف الغرف أشكر كل شخص في هذا الفندق

لا شي فكل مافي الفدق جميل

Shuttle service Comfortable

Nothing

It’s my favourite hotel in Makkah for the last 3 years visits as I found it easy going to El harm as bus runs every 10mins 24/7 and only takes 5 minutes by bus and another 3 to 4 minutes walking to get there. Room is big 41 squares very roomy and having a small kitchen and microwave makes it easier/handy to use during my stay. I'll be back for more visits and upgrade my room Inshallah. All staff are very welcoming especially reception staff were very helpful and professional. Many Thanks

El humdollah Can't complain

Everything is just awesome it’s my second time in this hotel and I really recommend it. The shuttle is always there to pick up you to go from the hotel to Harram and back. The breakfast is just amazing and so varied and a special thanks to SAOUD and المدير المناوب for their kindness and professionalism they are so nice and all the stuff are there to serve you without asking. As I said it’s my second time and wouldn’t be the last every time I’ll come to Mekkah I’ll book this hotel inchallah.

Nothing everything is amazing

I have been staying in these towers for more than 6-years and I find it very convenient to visit HARAM for all Salah on time as they provide shuttle buses round the clock. I am visiting again end of this month for another short stay.

The stay was excellent. I would like to extend special thanks to all the reception staff, especially the employee who welcomed us initially and handled the room check-in procedures. The process was extremely quick, precise, and without any mistakes. He warmly welcomed us. The room was completely new, and everything was perfectly clean. The air conditioning worked efficiently, and the shuttle to and from the Haram was available at all times. Truly an excellent hotel, and every time it gets better than the previous one. It is always my first choice. Thank you very much.

Nothing

Over hospitality has been exceeding customer expectations and truly honored to have lived here. Mr Danish in particular a great savior for us in Makkah and we total are in love with the entire experience. We managed to book over 30+ rooms through different accounts solely upon the basis that we knew Mr Danish and his team would take care of us at the best possible extent

Only that you need to buy a new property in Makkah Haram area and also one more central property in Madinah

Rooms are nice and spacious. international Breakfast is ver very good with loads of buffet options. Shuttle bus service was exceptional and on point running every 5 mins.

Room service staff could have been a little more focussed.