Firstly, I was transferred to their sister hotel Ashley Court Hotel, I DID NOT STAY AT THE BURLINGTON HOTEL. Breakfast was included and it was more than adequate, served by very pleasant staff. I have no complaints about the staff, those that I spoke to were very nice.

ASHLEY COURT HOTEL: Shabby, grubby room, tear in net curtain, only a thin blanket and thin bedspread. I wore a jumper in bed over the top of my PJs! There were bloodstains on the bedspread and a hand mark in blood on the wardrobe door, VERY off putting. I spoke to housekeeping and she brought me a clean (single for double bed) bedspread and cleaned the front of the wardrobe door. The shower was dirty - tiles & grout. The shower door was black along the edge. Bathroom sink was cracked, no hot water in the sink, only cold.

Good value for money nice staff

All fine

Superb breakfast, ,Great staff ,,,

It was perfect ,,hotel ,,,cheap n Cheerful, ,clean and tidy

Excellent

Nothing, the receptionist Christina was excellent

After 20 minutes waiting for someone to take out breakfast offer we can out of time and had to leave without.

No mattress support at all. Straight through to the base bed.

Staff helpful on reception . Room clean and tidy. Room basic.. pillows flat. Room very warm. Bathroom clean and functional. Takes a while for hot water to get through but is then hot. TV in room. Tea/milk/kettle in room. Hotel is dated, artex on ceilings and painted anaglypta wallpaper throughout. Dared carpeting but in good condition. Paintwork shabby but clean. Dining room large and well set out. Breakfast menu has good options and well served. Breakfast time is only 08.30am till 09.00am. Could increase to 10.00am to allow for lie in if been out late.. Parking outside on hotel property. Price was adequate for the one night stay included Breakfast. We were warm, comfortable and clean. Well fed too. Tourist information leaflets in room with maps. Also on display in reception..

Breakfast time only half an hour.. Would be good if was on till 10.00am. Only one bedside light working. Long cobweb across ceiling above TV.

All the staff was really helpful and cheerful

Only thing wrong was its up a steep hill, but buses run regular and taxis only £5.

Staff were friendly

So the mattresses were awful, i had springs digging into my back and I tried putting my duvet underneath me and it didn't help. I heard multiple people complain about this during my stay! The floor was very dirty, there were used plasters and medication packets on the floor.

Staff were lovely my boy is asd and adhd and he loved the stay

The kettle in the room was stinking inside. That was the only thing I didn't like

Good location, clean room and excellent breakfast.

No wi fi in rooms.

Friendly staff great location and a lovely hotel

Nothing

First night I stayed was lovely so booked another night unfortunately didn't sleep well at all as there must be a gap in door in room 44 and wind kept waking me up night porter seemed to no about issue said he would tell reception when I checked out reception didn't 3ven mention it which I thought was poor

it is a beautiful building, the staff were absolutely lovely and helpful. the food was lovely also

it was a bit tired, understandable, due to covid restrictions and unable to make money…!

It was well located.

There was no one at the reception when I arrived and I had to wait for a very long time.