Clean, spacious, easy check in.

Nothing.

The location is phenomenal with fantastic views of Aoraki / Mount Cook. We paid extra for a room with a view. The restaurant was good with great views as well.

There is no storage space in the rooms. There is no grocery store and very limited meal options anywhere. Only 1 side table.

Front desk Mr.Colb services is good

None

Clean

Not enough hooks or towel rails

Heated floor, comfortable bed and amazing views!

Restaurant at lodge

Location amazing!

Gute Lage, moderne Zimmer

Keine direkte Frückstücksoption - man muss zum heritage Hotel fahren und bezahlt dort entsprechend für ein umfangreiches Buffett Kreditkarte wurde mehrfach belastet und erst nach etwas hin und her korrigiert Klimaanlage defekt

Clean, warm and comfortable with amazing views to Aoraki.

Staff were very helpful and friendly. Room was well presented and comfortable.

Heating took a while to get started. Unfortunately, no WiFi available during our stay.

Beds were very comfy. The mountain view from the room was not bad. The kitchen was thankfully well equipped as we had to whip up a few dinners because besides the main restaurant in the main hotel, there wasn't any restaurants around.

Great views. Immediate parking there.

Cold air draft felt underneath door. Overpriced, no actual reception. Confusing to find Hermitage first to get keys. Generator died at night and it got too cold too fast for my infant and wife. Hermitage did give us a room, but this was an actual ordeal to experience. No toiletries nor trash bag even for the can? Greatest injustice is there is ZERO motel pride. You stay in enough motels and sense a pride, a fierce independence from them. They aren't a hotel, they aren't a chain, they're local and connected, they are personal. This is connected to Hermitage so it feels like suckier hotel with a kitchen, which is what you think a motel would be if you never stayed in them. Motels are awesome. This is not.

Great spot at the base of the mountain

instructions to find room very vague. Booked 2 rooms together months ago but were not next to each other

very spacious,

was quite cold, bathroom had mould on roof and shower was clean, but didn’t look it as grubby under silicone seals

Modern facilities in a beautiful national park.

close to everything

Breakfast and dinner buffet spread at the restaurant was amazing albeit slightly pricey for dinner! The cafe is a good place to chill in the afternoon. Views all around are amazing (except for the unfortunate fact that it rained the entire 3 days I stayed).

The family motel room which I stayed in only had 1 bathroom which is slightly inconvenient especially when it is meant to accommodate up to 5 guests.

We were lodged one night in the hotel and one night in the motel as the hotel was overbooked and is not able to manage bookings correctly. The hotel room was passable, nothing special. Whereas the motel was nicely furnished and well equipped for a nice, cosy stay in the mountains. Honestly the motel is much better. Bigger, cosier, more modern, quieter and much more spacious. The view is spectacular from any point of view.

First of all, if you book a motel, you expect motel facilities. In our case, the property had "upgraded" us to the hotel without telling us in advance because of overbooking at their end. So we were caught off guard as we had planned a completely different stay, by buying our groceries. After complaining several times, we were moved to the motel the following day. We were very disappointed by how the property handled our two nights, I guess that's the downside of being a monopolist without any form of competition.

We had great time there! We used the outdoor area as our fridge. My son started to play snow as soon as he got up from bed.

No fry pan (but that’s okay we used the oven)