Location

I think it’s overpriced for what it is! Basically Travellodge status.

The location was very good.

The breakfast was very expensive, and there was no water provided in the room, just a jug in reception which was warm or empty.

excellent breakfast. Quiet room. comfy bed.

The buffet breakfast was exceptional, huge choice and good quality.

The complimentary tea and coffee in the room was rather basic. The windows were a bit dirty, which spoilt the sea view.

Clean and tidy and quite a large hotel. Rooms were very well looked after.

Staff came across as rude. And basic things seems such a hassle with them.

Near sea

Parking expensive and the breakfast wasn’t included the room was small and the view was not good

Was clean and presentable

Didn’t get the room I paid for!! TV not working on arrival and no cold water in sink. Could have a drink of water or even brush my teeth. Basic requirements I’d say!!

location was fabulous. Some of the single rooms are quite old so upgraded to a new and modern double.

There are no fridges in the room, but simply ask and they deliver one!

Staff

Poorly finished room, no shower gel, no water, carpet was pulled up near the door. Really poor quality for what was paid

Close to the amenities

Room was not set up for my party who was visiting, was very disappointed I had to has for extra towels and a bed setup

Great location, breakfast was really good

Bed was very hard, think it’s a bit expensive for the car park to say how much we paid for our room.

It’s a lovely building in a great location.

N/A

Nice room and comfortable

Needs a refurb . Gym and pool very very old and poor

Great facilities, bar staff very friendly and great location

Location and good facilities

No Internet for the whole time we were there. Kids were bored. Internet only worked outside of the room. TV- not many stations.

No I tnternet access in room 117

Very central, but very quiet. Excellent service at check-in. Friendly and professional bar staff.

Everything was excellent

Very nice room with a superb view. The bed was very comfy, and the the size of the TV was as big as any I have ever seen in a hotel room. Having use of the swimming pool was very enjoyable. Friendly staff, and the breakfast was excellent value for money.

According to the brochure handed to us, wi-fi was only free to paying customers if one was member or became a member of their loyalty programme. Only at checkout we found out that there is in fact a password to bypass this and access the wi-fi without having to enrol in their loyalty programme. I wish this had been made clear to us on arrival.

Hotel was immaculate, all main areas clean and fresh and all staff we encountered were great. Location is perfect and breakfast delicious!

Our room was slightly too warm and view was at the back of the hotel over other rooms.

The staff were great. The room was spacious

Our bed was so noisy and possibly broken. The left hand side sunk down quite a bit and creaked a lot. The sofa and chair in the room were hard as a rock and not comfortable to sit in at all. The guest services details were cheap and incorrect. The pool area is very dated and drab, no information on the lockers and how to work them etc. We upgraded to a sea view on arrival, but the windows were quite dirty, so it was hard to appreciate the view, especially in the morning.

Great location. Friendly staff. Lovely breakfast with lots of choice. Parking on site a huge bonus

Bed was a little uncomfortable, mattress not quite firm enough for me.

Location was great, Room was clean & tidy. Was missing drinkable water in room. Hot water was coming out of the cold tap. Ran for a long time before cold water came out but didnt want to drink. Breakfast was amazing!!! Nice cookie on arrival.....good job my wife asked....didnt know you get one on arrival.

No Drinking water in the room Not enough milk sachets in room

Breakfast Location Help I got at the reception, especially by Suzana. She was so willing to help and nice. Really lovely.

The room did not meet my expectations. There could be more amenities. I stayed for 5 nights. I could have been provided some goodies like mineral still water upon my arrival (only once towards the end did I get a can). Not everything was replaced on a daily basis (I wanted minted tea and chamomile- instead of just black tea which I do not drink), toilet paper or small towels (once none of these was added). I would have liked to have a mini fridge. This would have been of help. The room and the building looks in need of upkeep to make it look less old. At certain times the hotel was crowded and there were too many people waiting for the lift, especially when whole groups do check-in. Once I had to go all the way upstairs to the fifth floor at the end of a long conference day!

Stunning room

Nothing

The hotel is OK for what it is - nothing special. The bar was nice, a bit expensive, but they made a decent cocktail.

No free wi-fi; to get it free you had to join their club, which is a nonsense. Every hotel, every cafe, every bar nowadays has free wi-fi. Our room was at the far end of the hotel; my wife wanted a shower before we went out but ran the water, and ran the water and eventually had a cold shower, which did not put her in the best of moods. When I came to try the shower, the same thing happened, but after several minutes the water warmed up; clearly it took an age for hot water to get through the system. When my wife complained at the desk the response was, to say the least, mediocre, so we left without any resolution and a bad taste over the poor service.

Fantastic Location we booked a room with a sea view & balcony

The only thing I would say breakfast lots of choice however cooked buffet needs to be kept at a higher temperature was barely warm. Warm plates would also help.

For some reason I booked a room for a person in a wheelchair, which we didn't need. No hooks on bathroom door for towels/robes etc. No shelf in bathroom for toiletries. Breakfast on Saturday morning was overcrowded and chaotic. Location good.

Think about number of hotel guests and how this may affect breakfast ie quantity of food and seating of guests.

Excellent room, excellent breakfast

On arrival we asked about parking and were informed the multiple storey we parked in was ok, were given a code and paid £9 in the hotel reception, when leaving the car park we were told our ticket did not apply to the car park and had to pay £28. Total £37. On arrival only one lift was working and a group of 52 members of the Sunseakers club were waiting to use the one lift with luggage in front of us. The bar was packed with a wedding party and in the morning there was a queue from the breakfast room into the corridor, another log wait. Nice hotel but full to capacity and a lot of money for the experience.

Great location, super clean and friendly!

Price was particularly expensive.

The location and the friendliness of the staff.

The room we booked through Booking.com was a superior queen room with sea view and a kitchen area. When shown to our room the hotel explained that there are no rooms in the hotel with a kitchen area. So you mis-represented the room. The kitchen area was of p[articular importance to us, see description from my booking below: 'Queen Superior Room with Sea View and Balcony Meals can be prepared in the well-fitted kitchen, which comes with a refrigerator, a dishwasher and a microwave. The spacious double room provides air conditioning, a tea and coffee maker, a balcony with sea views as well as a private bathroom featuring a shower. The unit offers 1 bed. ' In addition we had noises in the room throughout the night ranging from phone alarms and buzzing from the air-conditioning.

the room was great and the bed was very comfy. the breakfast wis brilliant, however i do think some gluten free bread could be laid out so i don't have to bother staff as it took so long to toast it and bring it over i had finished eating the rest of my meal.

we choose your hotel due to its parking and gym facilities. the gym floor matts smelt so bad we did not want to spend time in there and may car got damaged in the car park and the police are having to look into it.

Charged for parking