Hotelcoz All Inclusive
Resort in San Miguel de Cozumel
3-Star Resort
Reasons to book
High-end valuePrice for this property is higher than average in the area
Includes essentialsGarden, Pool, Air conditioner and more
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this resort
Family fun on the beach, with 4 outdoor pools, near Playa San Juan
Catch some rays at the beach or spend the day relaxing at Hotelcoz All Inclusive's full-service spa. Then enjoy a meal at one of the resort's 2 restaurants.
Hotelcoz All Inclusive offers 251 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and hair dryers. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. 32-inch flat-screen televisions come with cable channels.
An outdoor tennis court and complimentary bicycles are featured at the resort. 4 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a spa tub and a fitness center.
Catch some rays at the beach or spend the day relaxing at Hotelcoz All Inclusive's full-service spa. Then enjoy a meal at one of the resort's 2 restaurants.
Hotelcoz All Inclusive offers 251 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and hair dryers. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. 32-inch flat-screen televisions come with cable channels.
Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.
An outdoor tennis court and complimentary bicycles are featured at the resort. 4 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a spa tub and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Amenities
Pool
Air conditioner
Internet / Wifi
Parking
Laundry
Balcony or Patio
Hot tub or spa
TV
Gym or Fitness Center
Garden
Family friendly
Map of San Miguel de Cozumel
Nearby attractions
Available Rooms
Sky Ocean View
2 Double • 516 ft²
Sleeps 4
You'll be directed to Expedia.com for availability & pricing
Premium Sky Top
2 Double • 516 ft²
Sleeps 4
You'll be directed to Expedia.com for availability & pricing
Garden View
2 Double • 516 ft²
Sleeps 4
You'll be directed to Expedia.com for availability & pricing
Balcony Ocean View Guarantee
2 Double • 516 ft²
Sleeps 4
You'll be directed to Expedia.com for availability & pricing
Balcony Athletic Ocean View Guarantee
2 Double
Sleeps 4
You'll be directed to Expedia.com for availability & pricing
$$$$
Ratings and reviews
6.0 / 10.0
The food wasn't very good. The pool was dirty.
10.0 / 10.0
This is definitely by far the best hotel that we’ve ever been to in Cancun. We have been coming for years and probably been to almost every single hotel, all inclusive, and not all inclusive. The food is absolutely amazing, the property is stunning. The pool, the beach, just breathtaking. Now, let’s talk about the staff, you hear online about how wonderful they are, but I can’t tell you how right they are. When I tell you this staff is amazing. The staff gets 20 stars out of 10. The management is the most wonderful person. We’ve been coming to the hotels even that we have a beautiful condo here. We will continue to come to this hotel before everybody else from now on. We can’t wait to come back and we’re still here.
4.0 / 10.0
Hot tub was cold and pool was dirty. No bathtub, microwave of fridge in room.
8.0 / 10.0
They need to do some updates
10.0 / 10.0
Loved the beach area. It is the best one and you can see fishes in the water.
8.0 / 10.0
loved that the pools stayed open late. great beach area and great snorkeling. quiet family place.
10.0 / 10.0
While this is an older hotel, the staff were amazing! We had a fantastic stay. We loved that it was quiet and the pool area was never overfull. The beach, while small, is great for snorkeling. We were able to snorkel right there in front of the hotel. The buffet is just okay, but there are great options on the menu. The beef tacos were delicious! We plan to return next year.
8.0 / 10.0
We really enjoyed the catamaran and jeep tour with Kevin that we paid extra for. I would recommend going to the tour desk and setting up excursions. Bring extra cash for the services. Great place if you want a quiet island experience. I would fly in directly to Cozumel instead of Cancun next time I go.
8.0 / 10.0
Property was decent. Did not like the accessibility for birds to interfere with meals (one dropped turds on the table while eating dinner). Also, the outdoor dining was mosquito heavy and uncomfortable. The staff was great and the facilities were clean and comfortable.
10.0 / 10.0
Everything you need for a fun vacation is on site. Now this is the 2nd time at this resort and the only thing i miss from 2years ago is that there are no more nightly shows and early morning yoga. I wish they would bring them back. Also they had a Lady making fresh tortillas everyday at the buffet at lunch time and this time she was not there. I asked mangnt about it because she was a main reason for us returning to El Cozumeleño. They have the tortilla Machine in storage., bring it out and make us fresh tortillas. That was a highlight.
Covered pool to get away from the sun is also great.
10.0 / 10.0
This hotel served the purpose we intended to have. The room was spacious. The staff were friendly with great hospitality and guest service. Leonardo at the restaurant was an exceptional server~Thank you.
I enjoy the ala carte menu over the buffet. Having the Pepe scuba at their premises was the highlight of my stay there b/c I was able to do beach dive without traveling anywhere else. Oh and the beach was also my favorite and perfect for snorkeling b/c of the so many different species of fishes that hangs around the beach and seems not bothered by the people at all. It was a perfect stay and I strongly recommend it and I would definitely stay again..
4.0 / 10.0
Hotel staff is nice and courteous, however the hotel is definitely need an upgrade (at least an upkeep). Food choice is another area where major improvement is a must.
6.0 / 10.0
Air conditioning did not work well. Was moved into a second room and still didnt cool down well. It would not go lower than 74.
8.0 / 10.0
Beds old and like sleeping on a board. Pools need tile repairs and cleaning. Staff and beach are amazing. Seems like they were trying make things better. We would return though.
8.0 / 10.0
Great beach for snoring!
8.0 / 10.0
We didn’t have high expectations for this property based on some of the reviews. And honestly was surprised it wasn’t as bad as we expected haha. It was hot, the ac was horrible in the rooms and no fans in any of the common areas. Just some fans at dinner would’ve helped tremendously. The food was ok, few options but was tasty. A la carte and room service was always a good option if nothing great on buffet. The birds in the buffet area were annoying, but they kept the food covered. Drinks typical resort drinks. Rooms very outdated, definitely needs renovation. My kids loved the kids club (1&2 year old) pools definitely needed some upkeep and were about 8/10 on cleanliness. Beach amazing, views spectacular!! Event coordinator was great and helped us have a perfect vow renewal. Staff was great, always friendly and helpful. Slow to get things to room sometimes, but understandable. Convenient location to downtown, about 10 min drive. Taxis were always outside resort, but we rented a car so we didn’t need them. Overall this was a good experience, it’s a budget friendly vacation.
6.0 / 10.0
Santiago, Elmer and David great service.
4.0 / 10.0
They were black birds in the eating hall and when you was eating birds were trying to taking things off your plate and popping every where. The birds were also eating from the serving trays. So unclean, your utensils was left on the table while the bird was flying around them. They were also not very clean. The drinking plastic cups was old and worn out And the food was not the best taste in food.
8.0 / 10.0
The staff were great but the property does need updating
2.0 / 10.0
Needs a major update and our room’s air conditioning did not work. They did not offer me a new room only a fan. The staff said there was not any rooms until I showed them I could rent a room still with Expedia. They finally gave me a room with air. The showers have mold and the water was rusty when you first turned on. The beds felt wet and were very uncomfortable.
6.0 / 10.0
Location was excellent, potential for 4 stars is there, there is a lot of deferred maintenance and upgrades are drastically needed. Food was good, pools and beaches were clean and well maintained.
10.0 / 10.0
Julietta did an amazing job! After our romantic dinner on the beach was not properly communicated, Julietta got us in for dinner and scheduled the beach dinner for the next night. It wasn't our anniversary the next day, but it DID rain, just as on our wedding day. Julietta had our room decorated while we were having dinner. She was great the entire stay!
10.0 / 10.0
Great
8.0 / 10.0
Love the location
8.0 / 10.0
Can't beat this property for the price. Sure there are fancier places, but this is great for a getaway if you are not picky. If you are a picky person, stay away. I can't emphasize that enough. Taxis are very cheap around there and there is plenty to do as far as excursions. There are 2 restaurants to choose from. The furniture in the rooms need updating as well as the showers. I was in room 1511. Great view, cold AC and fast elevators. Very close to the airport and very friendly people. Love the swim-up bar they had. Again, if you want the most modern decor and are picky, dont go here. All in all, I would go back here for future vacations.
6.0 / 10.0
Overall it wasn't a bad experience. However, there are some things that could be better. For example, the outside dining bar often had dishes left open and birds were able to get into the food. The facility is quite old which could be charming, but the gym equipment was the worst.
6.0 / 10.0
Whatever you do, make sure you get a room on the newer side of the hotel! Our first day and night there, was miserable. The beds were rock hard and the food wasnt good. The rest of our stay they let us switch to a new room and its a night and day difference! To get better food, you can order off their menus instead of eating at the buffet. To enjoy their only dining restaurant, you have to get up at 730 and go and stand in line down stairs to make reservations, otherwise itll get booked and youre out of luck. Overall its a good hotel and we enjoyed our stay. Y9u get what yiu pay for, as others have said. PS... Get a room in the newer side of the hotel!!!
6.0 / 10.0
I felt this property lacked in "outstanding" customer service.
Very minimal towels. Asked for our room to be cleaned and it was not. Had to personally go to the front desk to get clean towels.
TV did not work at all.
Thought the AC worked, it never seemed to reach its temperature, so the compressor ran all day and all night when attempting to sleep.
Even for an All-Inclusive resort, the food was very below standards. Very minimal selection. Bar staff was not engaging or outgoing at all.
8.0 / 10.0
Really nice hotel . The only 2 bad things I didn’t like was no night entertainment and the pools needs some updates. Also gym needs some tlc but the beach front water loved
8.0 / 10.0
We enjoyed our stay. Loved all the different pool options. Mini golf was fun as were the daily snorkel tours. We also enjoyed the daily activities they had offered. Overall happy. Would stay again.
4.0 / 10.0
This is a VERY dated hotel. You don’t get the room pictured on booking site or anything remotely like it. Scan to get a decent, non- musty room will cost you $200-300 more CASH
8.0 / 10.0
We have stayed here many times it’s our go to for all inclusive when we’re not renting a house
8.0 / 10.0
The rooms floor 5 and above have a nice balcony and an excellent ocean view. The buffet and a la carte restaurant are ok for the most part and very good on certain foods.
The pools are pretty good for cleanliness and size, but there not enough pool towels or chairs by the pool or beach. The snorkeling is pretty good. The staff is excellent in almost every area. No refrigerators or coffee makers in rooms. I think maybe available for an extra cost. The bed is terrible, very hard and lumpy.
10.0 / 10.0
Super happy with everything! You get what you pay for and it was such amazing service!
8.0 / 10.0
Great value. Loved the location, beach, and ocean view. Reservation dinners was very good and was easy to get reservations. Baffet was decent. Rooms are a little dated but the cleaning staff did a great job. We really enjoyed our stay and I was expecting a lot less for what I paid to stay were.
10.0 / 10.0
Had a wonderful time at the hotelcoz!
Good food and rooms for the price!
The beach area is great for swimming and wading,
and there is direct access to fine snorkeling in clear water with many fishes. Various Activities are available throughout the day.
My only suggestion for improvement is for the beach lounges. People claim them for the week, so many of us never had a chance for one on the beach.
Sugestion: put a sign telling guests that beach chairs need to be emptied by 11pm, and all personal belongings left after that will be removed and can be claimed at lost and found. That would give everyone a chance to sit on the beach.
We had a great week at a great location!
8.0 / 10.0
Very nice and helpful staff
2.0 / 10.0
Very dirty! I couldn’t sleep on the bed without putting all the clothes I brought down first. Smells like mold, no a/c. Food 2/10 no options very dirty.
4.0 / 10.0
Room was not ready upon check-in. Everything was manual which extended check-in and check-out time. Food options were very limited for an all-inclusive resort. The resort ran out of many items for food items and drinks such as mint leaves, sprite, and ingredients for sauce at the reservation only restaurant. Reservations for 1 of the only 2 restaurants on site was supposed to start at 8 AM per signs and communication relayed by front desk but reservations started at 7:45 AM and were gone by 8 AM. There was a line every morning for this restaurant. There was confusion on how to get to the hotel because there are 2 postings with 2 different addresses and different names. This confused the taxi. The rooms are outdated and caused multiple problems throughout the stay. You cannot control the temperature in your room, maintenance has to come and change it with a password. I could go on, but this should be enough for you to get the point.
6.0 / 10.0
PROS
The snorkeling was amazing! The staff was very friendly and accommodating. The food was good. Green enchiladas in the morning were amazing. Chicken parm at night was good. Buffet had different options each day. The grounds were clean. Our snorkel tour we booked through the hotel with Carla’s company was incredible!! Store on site. Dive shop on site. Restaurants were close. Free parking.
CONS
We didn’t get a king room like we requested at first. Our first room had two fulls and the AC didn’t work. They were able to switch us rooms later that night to another full room with working AC which was better but still out dated. After two nights they switched us to a King room that was very nice and more updated. But we had to pay $100. There were booze cruises that were loud outside the room until all hours of the night. The default liquor was not name brand liquor more like a liqueur; we figured out we had to ask for name brand that was hidden in a cabinet behind the bar. We were never able to get a reservation for the restaurant because they were booked first thing in the morning. People left their stuff on the lounge chairs all night so we were never able to use one.
FAQs
How much does this resort cost compared to others in San Miguel de Cozumel?
The average price for a rental in San Miguel de Cozumel is $177 per night. This rental is $84 above the average.
Is parking included with this resort?
Yes, parking is listed as an amenity at Hotelcoz All Inclusive. For more information, we encourage you to contact the property about where to park.
Is there a pool at this resort?
Yes, a swimming pool is available for use at Hotelcoz All Inclusive. Enjoy the water!
Is Hotelcoz All Inclusive pet friendly?
Unfortunately, this resort is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Hotelcoz All Inclusive?
We found 11 amenities for this rental. This includes pool, air conditioner, internet / wifi, parking, and laundry.
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