MainStay Suites Lancaster Dallas South

Property building, On site
Property building, On site
Lobby or reception, On site
Lobby or reception, On site
Lobby or reception, On site
7.5 / 10.0
Outstanding(103 Ratings)

Hotel in Dallas, TX

3-Star Hotel

Reasons to book

Includes essentialsGarden, Pool, Kitchen or Kitchenette and more
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About this hotel

Set in Lancaster, 13 km from Dallas Zoo, MainStay Suites Lancaster Dallas South offers accommodation with an outdoor swimming pool, free private parking, a fitness centre and a garden.

Amenities

Pool
Air conditioner
Kitchen or Kitchenette
Internet / Wifi
Smoking allowed
Parking
Laundry
Balcony or Patio
Dishwasher
TV
Wheelchair accessible
Gym or Fitness Center
Garden

Map of Dallas, TX

Available Rooms

King Suite with Sofa Bed - Non-Smoking

1 King • 355 ft²

Room
Sleeps 4
You'll be directed to Booking.com for availability & pricing

Queen Suite with Two Queen Beds and Sofa Bed - Non-Smoking

1 Sofa • 355 ft²

Room
Sleeps 6
+
You'll be directed to Booking.com for availability & pricing

King Suite with Accessible Bath Tub - Non-Smoking

1 King • 355 ft²

Room
Sleeps 4
You'll be directed to Booking.com for availability & pricing

King Suite - Hearing Accessible/Non-Smoking

1 King • 355 ft²

Room
Sleeps 4
You'll be directed to Booking.com for availability & pricing

Queen Suite with Two Queen Beds and Accessible Tub - Accessible/Non-Smoking

2 Queen • 355 ft²

Room
Sleeps 6
+
You'll be directed to Booking.com for availability & pricing
$$$$
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Ratings and reviews

7.5 / 10.0
Outstanding(103 Ratings)
100% verified reviews
4.0 / 10.0
May 2024
disappointing
We liked the size of the room and kitchenette.
The hotel smelled really bad. I believe there were people smoking indoors. The door was dirty. Our key card did not work and we had to get it reprogramed a few times.
4.0 / 10.0
Mar 2024
mancano i servizi e manca la pulizia
costa poco
nella camera manca posate e pentole, lo ho segnalato alla reception, ma nessuno mi ha risposto. assolutamente inaccettabile anche la totale mancanza di pulizia delle camere, in 1 settimana mi hanno fatto la camera solo 1 volta
10.0 / 10.0
Feb 2024
Great Stay I will be returning
Everything was Great
Everything was good
9.0 / 10.0
Feb 2024
Overall a good stay.
Breakfast was good. Had a lot of space in the room. Like having a kitchen area.
Closet space was small. Couch was uncomfortable with low areas.
9.0 / 10.0
Jan 2024
A comfortable stay for a good price.
We were asked for and received an extra hour for checkout. We were running in a race the morning we were leaving and needed the extra time to get cleaned up before we left. The location was great for our purposes. It was easy to get onto and off of the highway.
1.0 / 10.0
Jul 2023
It was unpleasant
There was a kitchenette
There were people plying at my door and the halls smelled like cigarettes
1.0 / 10.0
Jul 2023
Lack of professionalism, desk staff, breakfast, lack of water pressure, local TV, a/c, etc.
The only good thing about my stay was the cleaning of my room and the young lady that assisted me on my departure. She listened to all of my concerns and issues. The breakfast was horrible. It was poorly stocked and unsanitary. The breakfast staff was not available and unprofessional when she arrived. Cleaning staff on the phone in the breakfast area preparing her breakfast. Two of the three hand sanitizer stations were not working. The touchless trash dispenser was broken. staffer re-stocked our breakfast as we prepared it. Upon trying to notify her that it was ours, she rudely stated, "Well, I didn't know" and walked out of the breakfast area! I have never experienced these types of issues before! I experienced all of this just to leave being overcharged for an unsatisfactory stay.
The front desk staff was not at all helpful with my concerns. The option of an early check-in was not available. My request for an early check-in was not considered when preparing for my reservation check-in at 3 pm. My room was not ready at 3 pm and I had to wait 45 min to an hour for my room to get ready. While trying to check in at 3 pm the front desk staff made me wait until it was time for her to clock out after telling me she had to switch computers. She did this several times until the next Front desk attendant checked in and i still had to wait to get checked in. I had an issue with my room rate that I tried to have addressed before my arrival via phone call as well as when I arrived early and everyone just passed the buck. No one was able to address my concern even though there was alot of hotel staff just standing around. The hotel only appeared to have one staffer cleaning rooms (of which she did an awesome job cleaning my room). However, I could not watch local TV without the tv cutting off, there was low water pressure; had to wait for a thin stream of water to wet my towel, the a/c kept cutting off making the room extremely humid and uncomfortable. And to top it all off the breakfast and breakfast staff was horrible. The breakfast staffer was extremely rude and unprofessional. Breakfast was not stocked properly or sufficiently as well as a waffle mix dispenser was broken/not working. Upon notifying hotel staff that was on the phone and fixing her breakfast of the issue... she gestured that she could not speak English and that she was a housekeeper. The breakfast staffer appeared sometime later... I informed her of the issue and She rudely responded "it's not broken!" and proceeded to use her ungloved fingers to unclog the waffle mix dispenser! I commented about the lack of breakfast options and she rudely proceeded to pick up my traveling companion's breakfast that she was preparing and re-stocked it in the case.
10.0 / 10.0
Mar 2023
Exceptional
The bed was comfortable, the staff was friendly and very helpful. The breakfast was great! And the room exceeded my expectations.
The only thing that I wasn't pleased with was the water pressure. Stronger water pressure would've made an excellent shower. Also, would've made hand washing more pleasurable as well.

FAQs

How much does this hotel cost compared to others in Dallas?

The average price for a rental in Dallas is $204 per night. This rental is $99 less expensive than the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at MainStay Suites Lancaster Dallas South. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at MainStay Suites Lancaster Dallas South. Enjoy the water!

Is MainStay Suites Lancaster Dallas South pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at MainStay Suites Lancaster Dallas South?

We found 13 amenities for this rental. This includes pool, air conditioner, kitchen or kitchenette, internet / wifi, and smoking allowed.

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