Sarova Imperial Hotel

Property building, View (from property/room)

Property building, Day, Neighbourhood, City view, Street view

Bed, TV and multimedia, View (from property/room), Photo of the whole room, Seating area, Bedroom

TV and multimedia, Coffee/tea facilities, hair dresser, oven

4.0 / 5.0

Good(191 Ratings)

Hotel in Uganda

4-Star Hotel

Reasons to book

Includes essentialsAir conditioner, Internet / Wifi, Parking and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Located in Kisumu, 1.2 km from Kisumu Museum, Sarova Imperial Hotel provides accommodation with a fitness centre, free private parking, a terrace and a restaurant. This 4-star hotel offers a bar.

Amenities

Air conditioner

Internet / Wifi

Smoking allowed

Parking

Laundry

Balcony or Patio

Wheelchair accessible

Gym or Fitness Center

Family friendly

Map of Uganda

Nearby attractions

Available Rooms

Deluxe Queen Room with View

1 Queen • 247 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Executive Suite

1 King • 473 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

Deluxe Queen Room

1 Queen • 247 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Deluxe Twin Room

2 Single • 247 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Deluxe Room - Differently Abled

1 Queen • 344 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

$$$$

Sarova Imperial Hotel

$$$$

4.0 / 5.0

Good(191 Ratings)

Hotel in Uganda

4-Star Hotel

Reasons to book

Includes essentialsAir conditioner, Internet / Wifi, Parking and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Located in Kisumu, 1.2 km from Kisumu Museum, Sarova Imperial Hotel provides accommodation with a fitness centre, free private parking, a terrace and a restaurant. This 4-star hotel offers a bar.

Amenities

Air conditioner

Internet / Wifi

Smoking allowed

Parking

Laundry

Balcony or Patio

Wheelchair accessible

Gym or Fitness Center

Family friendly

Map of Uganda

Nearby attractions

Available Rooms

Deluxe Queen Room with View

1 Queen • 247 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Executive Suite

1 King • 473 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

Deluxe Queen Room

1 Queen • 247 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Deluxe Twin Room

2 Single • 247 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Deluxe Room - Differently Abled

1 Queen • 344 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Ratings and reviews

4.0 / 5.0

Good(191 Ratings)

100% verified reviews

2.0 / 5.0

Jul 2023

Disappointing

The room was okay. Nice cosy bed. The receptionist was friendly, but just one person serving every one arriving was not very pleasant. I had to find my own way to the room.

There was a cockroach in my room. The waiters in the restaurant are totally unresponsive and unprofessional. They are engaged in their own conversations very loudly and not bothered to serve the guests. The range of food in the buffet was disappointing. There was a meal described as beef wet fry, which tasted like left over pepper steak from lunch, cut into bits, and had no tomatoes or onions.... The breakfast was underwhelming. Totally not up to the Sarova standards I am accustomed to. A disappointment.

3.0 / 5.0

Jul 2023

Nice place, but service levels to up to par

New property, love the upgrade

The rooms are basic….mini bar not stocked….check in was very long (waited for over 15 minutes) as there was only 1 receptionist on a weekend….room service was not efficient (they tried to convince me to come for the buffet while I wanted to order from the menu) and they took very long (over 1 hour)

4.5 / 5.0

Jun 2023

Wonderful place!

Everything. Very modern and executive place to be. Will be back!

Nothing

1.5 / 5.0

May 2023

Was not comfortable and the check in was ridiculous

location and staff

The AC was noisy we couldn’t sleep with it on The checking time is ridiculous and early check in is the full night fee.

5.0 / 5.0

May 2023

I had an amazing stay at Sarova Imperial and look forward to coming again!

The staff at the Sarova Imperial was wonderful. Everyone, from reception to the restaurant and bar staff, was so helpful and accommodating.

Nothing. Everything was great.

2.5 / 5.0

Apr 2023

Meh! 😑

The location is right at the heart of Kisumu. Perfect if you’re looking to stay closer to the CBD. The room was very clean with plenty of fresh towels & bathroom supplies. Fridge was empty though

There was loud partying which really interfered with my sleep. Not sure why the hotel management would agree to host an event and make so much noise for the guests. It was TERRIBLE! I found the customer service very subpar for a 4 star. Check in times are ridiculous. I also had to pay before checking into my room which I found weird. Breakfast is pretty expensive and not inclusive. I was charged $28 for a buffet breakfast with no vegetarian options and they insisted they don’t do Ala carte.I waited over 30 mins to be served an omelette ☹️.

4.5 / 5.0

Apr 2023

Superb

very good value for money and location. staff were very friendly and helpful

4.0 / 5.0

Apr 2023

Good stay and value

Good Position; good value for money; friendly staff and above all very good food! Probably one of the best places where to eat in Kisumu. Also good breakfast.

Room are not very spacious, but comfy.

4.5 / 5.0

Mar 2023

Great Hotel

The stuff was very friendly and very knowledgeable.

They did not honor booking dot com extra $20 breakfast, they had their outrageous charges in local currency so we did not do breakfast at the hotel.

4.5 / 5.0

Mar 2023

Superb

nice welcome, staff friendly, rooms very great for what I needed.

everything at breakfast was great, the only thing I can think of was the waiting time for coffee and tea to be served at the table, breakfast was self serve so why not have a coffee machine

3.5 / 5.0

Mar 2023

Fantastic. I will visit again. Review downwards your rates

The breakfast was good. Well balanced and nice fruits. However, the waiters took time to bring tea to the table. They can as well have tea in flasks and place them where people get other breakfast item.

as above

4.0 / 5.0

Mar 2023

Very good

Location was great. The hotel was clean, and the staff was very helpful

2.5 / 5.0

Feb 2023

Didn't have a lot fun need to have a swimming pool

Breakfast lacked variety

Improve on size of the rooms or lower the prices

4.0 / 5.0

Feb 2023

Very good

The room are cozy, definitely kept the noise out. Their dinner options and breakfast options were great too

My shower was faulty. AC in room was old and noisy. In a room with new appliances that AC stood out. That one unhelpful staff at the Reception

4.5 / 5.0

Feb 2023

impressive

location, modern n clean

5.0 / 5.0

Feb 2023

i Loved The Experience

Interior And Staff

Breakfast Not Worth The Money

3.5 / 5.0

Feb 2023

Good

The convenience of getting to the venue

The rooms AC are somewhat not proper functioning. It just cools a section of the room

5.0 / 5.0

Jan 2023

Absolutely hospitable

This was my first time at Imperial since Sarova acquired the hotel and I'm in awe. First, the service was absolutely exceptional. Everyone from the hotel security, reception, housekeeping and even the waiter staff was incredibly hospital. The rooms were completely overhauled and that scary old carpet is gone. The rooms are fresh airy and clean, with fresh towels and robes, slippers and high-quality yet sustainable toiletries. Sincere thanks to Nelly and Mercy at the front desk, the GM as well as Biko who assured us of the Sarova standard and fully delivered.

Kitchen service was a bit slow.

4.5 / 5.0

Jan 2023

Superb

Nice place to stay in

Clean

FAQs

How much does this hotel cost compared to others in Uganda?

The average price for a rental in Uganda is $77 per night. This rental is $14 less expensive than the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at Sarova Imperial Hotel. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.

Is Sarova Imperial Hotel pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Sarova Imperial Hotel?

We found 10 amenities for this rental. This includes air conditioner, internet / wifi, smoking allowed, parking, and laundry.

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Sarova Imperial Hotel

Hotel in Uganda

Reasons to book

About this hotel

Amenities

Map of Uganda

Nearby attractions

Available Rooms

Deluxe Queen Room with View

Executive Suite

Deluxe Queen Room

Deluxe Twin Room

Deluxe Room - Differently Abled

Sarova Imperial Hotel

Hotel in Uganda

Reasons to book

About this hotel

Amenities

Map of Uganda

Nearby attractions

Available Rooms

Deluxe Queen Room with View

Executive Suite

Deluxe Queen Room

Deluxe Twin Room

Deluxe Room - Differently Abled

Ratings and reviews

FAQs

How much does this hotel cost compared to others in Uganda?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Sarova Imperial Hotel pet friendly?

What amenities are available at Sarova Imperial Hotel?

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