Grosvenor Pulford Hotel & Spa

4.3

Excellent(2,182 Reviews)

Hotel in Wales

4-Star Hotel

Reasons to book

Free cancellationFull refund if you change your mind

Great for petsBring all your friends and family, even the furry ones

Includes essentialsGarden, Pool, Pets allowed and more

About this hotel

A 15-minute drive from Chester's historical centre, Grosvenor has a spa, a pool and a gym. Near the Welsh border, Grosvenor Pulford has free Wi-Fi, spacious rooms and beautiful grounds.

Amenities

Pool

Air conditioner

Pets allowed

Kitchen or Kitchenette

Internet / Wifi

Smoking allowed

Parking

Laundry

Balcony or Patio

Hot tub or spa

Wheelchair accessible

Gym or Fitness Center

Garden

Family friendly

Map of Wales

Nearby attractions

Sgwd Yr Eira Waterfall

155.1 mi

Bwlch Nant yr Arian Forest Visitor Centre

101.3 mi

Small Breeds Farm Park and Owl Centre

104.4 mi

Devil's Bridge Falls

103.1 mi

Available Rooms

1 Double • 150 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

1 Double • 236 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

1 Queen • 279 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

1 Sofa • 355 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

1 Double • 269 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

$$$$

Grosvenor Pulford Hotel & Spa

$$$$

4.3

Excellent(2,182 Reviews)

Hotel in Wales

4-Star Hotel

Reasons to book

Free cancellationFull refund if you change your mind

Great for petsBring all your friends and family, even the furry ones

Includes essentialsGarden, Pool, Pets allowed and more

About this hotel

A 15-minute drive from Chester's historical centre, Grosvenor has a spa, a pool and a gym. Near the Welsh border, Grosvenor Pulford has free Wi-Fi, spacious rooms and beautiful grounds.

Amenities

Pool

Air conditioner

Pets allowed

Kitchen or Kitchenette

Internet / Wifi

Smoking allowed

Parking

Laundry

Balcony or Patio

Hot tub or spa

Wheelchair accessible

Gym or Fitness Center

Garden

Family friendly

Map of Wales

Nearby attractions

Sgwd Yr Eira Waterfall

155.1 mi

Bwlch Nant yr Arian Forest Visitor Centre

101.3 mi

Small Breeds Farm Park and Owl Centre

104.4 mi

Devil's Bridge Falls

103.1 mi

Available Rooms

1 Double • 150 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

1 Double • 236 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

1 Queen • 279 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

1 Sofa • 355 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

1 Double • 269 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Reviews

4.3

Excellent(2,182 Reviews)

100% verified reviews

4.3

May 2024

Enjoyed the spa facilities. Lovely hotel.

Lovely spa facilities.

4.3

Apr 2024

Like the hotel however. Very disappointed with the Nelson restaurant

Friendly

N/a

4.3

Apr 2024

Worth a visit

The room was lovely and comfortable , and was very easy excess to the spa / pool

4.3

Mar 2024

A great value family break, in plush surroundings. Highly recommended.

Very friendly staff. Clean in all areas. High quality decor throughout the hotel. Excellent quality mattress and pillows. Really good food for the evening meal and the breakfast.

The spa was good, but a lack of seating areas around the pool is an issue. A smaller pool and more loungers would have been balance for the facility.

4.3

Feb 2024

good location and nice property - but very noisy

location and room good

party carried on until 2 am with lots of noise by my room . dog barking at 5am. staff grumpy in bar

4.3

Dec 2023

Not an overwelming success this time

The hotel has a spa facilities with a restaurant on site

The car park was full of people who had come for lunch so even though we were staying at the hotel we were unable to park the car in the car park or on the street nearby. As a disabled person, this was a catastrophe. This meant we had to drive on to the garden centre and have lunch there instead which wasn’t what we wanted to do. This may be due to it being 2 weeks before Christmas but parking should be prioritised for hotel residents. There was also a very strong smell of sewage on the passageway where the toilets are which was unpleasant.

4.3

Nov 2023

Wonderful stay

Everything

Nothing

4.3

Nov 2023

Really lovely but not the cleanest

Food was brilliant Room was gorgeous Felt at home Incredibly accommodating for little one

Dirty cotton bud on the child’s bed No sugar for tea and coffee Hair in the shower

4.3

Jul 2023

Passable

Location

I’m

4.3

Jul 2023

Rude staff. Unclean. In dire need of upgrade.

The toilet in the room did not flush and the bathroom was very dirty. I tried for almost an hour to call someone at reception to let them know which went unanswered. There were also hairs in the bed. The WiFi in the room did not work and there was no phone signal and the phone in the room did not dial out so I was completely unreachable for the entirety of my stay. I was overcharged at checkout for my Breakfast charging me double and had to awkwardly fight with them in front of other guests to have them refund me. The coffee machine did not work and I ordered a coffee with the staff but this never arrived.

4.3

Jun 2023

An enjoyable night as part of a longer trip.

Lovely, spacious room with a big bed (necessary because my husband is not small). Plenty of room in the bathroom. We ate in the pub on arrival - food great, staff helpful (i have allergies). Breakfast really nice. Loved our stay

Nothing at all. The whoel experience was great. From check in to check out everything was super and the staff were lovely.

4.3

Jun 2023

Excellent hotel

The quality of the hotel and the gardens

The gardens need a bit of attention as loads of weeds in the Japanese garden. No itemised bill even though i asked for one

4.3

May 2023

average

the building, the room, the bar and restaurant was good

the reception staff were difficult and hard to deal with and didn’t mention they had a lift and we had to carry our own bags up and down many stairs and the spa treatment was late and keep us waiting.

4.3

May 2023

A disappointing stay

The food at Palm court in the evening was fantastic. The venue of Palm court is also absolutely stunning. The spa facilities were really nice. The grounds are beautiful.

The room was not as advertised, we booked the superior king but unlike the photos online the room had no sofa, no double basins, no free standing bath. There were large cobwebs in the room. The Aircon was broken and we couldn't open our windows because the main building Aircon unit was right outside and was really noisy so the room was far too hot. The WiFi didn't work in the room. The phone didn't work. The extractor fan in the bathroom didn't work. Overall this left us feeling very disappointed with our stay.

4.3

May 2023

Nice, but needs a refresh.

Nice building and surroundings.

Clearly under staffed, charged twice for breakfast and also charged for slippers and robes we did not receive.

4.3

Apr 2023

comfortable and classy hotel with excellent customer service

stunning hotel

4.3

Mar 2023

Bad

Unfortunately for me I didnt get the opportunity to stay at the hotel due to simple minded reservation staff whose primary objective seems to be to get the caller off the line as quickly as possible - no doubt to get back onto FB or IG asap. When said staff did deem me worthy of their time it was to offer half-baked, ill informed and incorrect information! I couldn't get to the hotel due to heavy snow so contacted them directly to see if I could move my booking to a week later, . The staff member advised me it wouldn't be a problem, but that I should email / message via the booking.com website. This I did the same day, but didn't get a reply. I messaged again (via the site as instructed) the next day, but again no response. I emailed 3 days later and again no reply. All I wanted was a yes / no or advice on how best to proceed.. The hotel is now fully booked and I have been charged for a room I didn't use. I managed to get through to them on the phone today and the reservations desk were as unhelpful as Basil Fawlty and couldn't have cared less! I used to stay here a lot in the past and was looking forward to do so again, but if the reservation staff attitude is a reflection of the service and standards of the hotel in general - I have probably dodged a bullet. For clarification I spoke to 3 different people in reservations and none of them were particularly helpful. After originally being advised to contact them through the wbe site (I did) I was later advised (after the event - it was too late) to make the changes via B.com. They'd taken my money by then so the attitude changed. The last person i spoke to couldn't get rid of me fast enough and wasn't at all interested in my plight. She wasn't interested in rebooking or helping in any way with the issue.

After the phone rang out for the third time after 2 minutes over the course of an hour you wonder if anyone is actually manning the phones - it was 2.30 - 3.20 so not exactly busiest time - The reservation staff attitude was shockingly bad! They really didn't care about anything and certainly not me or my concerns.

4.3

Mar 2023

Lovely hotel in Cheshire

Lovely hotel, great food,friendly staff

Internet connection is a bit hit and miss. No smart TV,catch up.

4.3

Mar 2023

Just a great hotel

We got married here in May 2022 and love the hotel! Never had a bad experience with this hotel. Visited many times at different times of the year and are booked again for August.

Only one observation, the room. On opening the door there was a metal spiral staircase up to the room. Room was still good but a little odd! Personal view, but I'd rather not have that room again.

4.3

Mar 2023

Short stay 1 night on business. Big mistake, Pleasant mid range Hotel. But Wi-Fi situation is ..none

Good food

Internet and signal non-existent. If your on business don't bother. The Wi-Fi is pretty useless

4.3

Mar 2023

Didn’t want to leave!!! Amazing place!!!

Everything! The whole experience was fabulous - the hotel itself, the staff, the gardens and the food.

N/A

4.3

Mar 2023

Exceptional

Lovely property. Very clean and well organised, lovely food in both restaurants. Thoroughly enjoyed our stay.

Slow service in Palm Court restaurant.

4.3

Feb 2023

excellent, will be back.

visited many times but this time we took our Labrador with use. Hotel put bed, water and feed bowl in the room along with treats and toy. Always a pleasant stay and great food. 👌👍

4.3

Feb 2023

superb

very well decorated and clean

We felt the bathroom could have been better stocked for 2 people occupancy.

4.3

Feb 2023

Disappointing

Palm court was exceptional.

Our room was not what we paid for, or what booking.com advertised. No skysports in room, no tv in bathroom. Ordered Champagne for arrival, but were given prosecco

4.3

Jan 2023

Beautiful birthday weekend

Staff were so lovely. The rooms and facilities were impeccable and stunning.

4.3

Jan 2023

another memorable stay in this first rate quality hotel excellent facilities first class cuisine

everything was excellent. staff are commendable

nothing to report

4.3

Jan 2023

Went for a short break, left rested and relaxed.

lovely room, great amenities, staff were very attentive.

4.3

Jan 2023

some very good some very bad

well decorated in general , palm court restaurant food very good

swimming pool etc poor - especially when compared to fab spa etc. executive room but no robes available and towels very poor quality. told I’d have to go back to reception and pay extra - not what you expect when you upgrade. worst was night when very noisy - banging on n doors and creaky floorboards above very loud all night - worst nights sleep in a while. all raised with manager whilst I was there.

4.3

Dec 2022

Exceptional

no problem to small , staff friendly and go the extra mile ,, superb.

4.3

Dec 2022

Nice getaway, great facilities, comfortable stay

Friendly Staff, clean hotel. nicely decorated

FAQs

How much does this hotel cost compared to others in Wales?

The average price for a rental in Wales is $154 per night. This rental is $12 less expensive than the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at Grosvenor Pulford Hotel & Spa. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at Grosvenor Pulford Hotel & Spa. Enjoy the water!

Is Grosvenor Pulford Hotel & Spa pet friendly?

Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.

What amenities are available at Grosvenor Pulford Hotel & Spa?

We found 15 amenities for this rental. This includes pool, air conditioner, pets allowed, kitchen or kitchenette, and internet / wifi.

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Grosvenor Pulford Hotel & Spa

Hotel in Wales

Reasons to book

About this hotel

Amenities

Map of Wales

Nearby attractions

Available Rooms

Grosvenor Pulford Hotel & Spa

Hotel in Wales

Reasons to book

About this hotel

Amenities

Map of Wales

Nearby attractions

Available Rooms

Reviews

FAQs

How much does this hotel cost compared to others in Wales?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Grosvenor Pulford Hotel & Spa pet friendly?

What amenities are available at Grosvenor Pulford Hotel & Spa?

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