Hacienda Encantada Resort & Residences
Hotel in Baja California Sur
4-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Includes essentialsGarden, Pool, Kitchen or Kitchenette and more
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About this hotel
Stylish beach retreat with 3 outdoor pools
Catch some rays at the nearby beach or spend the day relaxing at Hacienda Encantada Resort & Residences's full-service spa. Then enjoy a meal at one of the hotel's 5 restaurants.
Hacienda Encantada Resort & Residences offers 222 accommodations, which are accessible via exterior corridors and feature DVD players and safes. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. 50-inch plasma televisions come with premium digital channels.
An outdoor tennis court and a complimentary water park are featured at the hotel. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna, and a fitness center.
Catch some rays at the nearby beach or spend the day relaxing at Hacienda Encantada Resort & Residences's full-service spa. Then enjoy a meal at one of the hotel's 5 restaurants.
Hacienda Encantada Resort & Residences offers 222 accommodations, which are accessible via exterior corridors and feature DVD players and safes. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. 50-inch plasma televisions come with premium digital channels.
Bathrooms include bathrobes, slippers, and hair dryers. This Cabo San Lucas hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and in-room massages can be requested.
An outdoor tennis court and a complimentary water park are featured at the hotel. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna, and a fitness center.
Children under 18 years old are not allowed in the fitness facility or spa tub without adult supervision.
The recreational activities listed below are available either on site or nearby; fees may apply.
Amenities
Pool
Air conditioner
Kitchen or Kitchenette
Internet / Wifi
Parking
Laundry
Balcony or Patio
Hot tub or spa
TV
Gym or Fitness Center
Garden
Map of Baja California Sur
Available Rooms
One Bedroom Master Suite
1 King • 1430 ft²
Sleeps 4
You'll be directed to Expedia.com for availability & pricing
Family Suite
1 King • 1600 ft²
Sleeps 5
+
You'll be directed to Expedia.com for availability & pricing
Luxury Studio Suite
1 King • 800 ft²
Sleeps 4
You'll be directed to Expedia.com for availability & pricing
Encanto Studio
1 King • 462 ft²
Sleeps 4
You'll be directed to Expedia.com for availability & pricing
Deluxe Villa, 2 Bedrooms, Ocean View, Poolside
1 King • 1 Sofa • 2368 ft²
Sleeps 8
+
You'll be directed to Expedia.com for availability & pricing
$$$$
Ratings and reviews
5.0 / 10.0
Had an issue at check in and concierge corrected everything perfectly
10.0 / 10.0
Amazing stay!! I loved my time and the staff. Everything was perfect!
8.0 / 10.0
Beautiful
10.0 / 10.0
I can’t say enough great things about this property. The options for Restaurants and pools Are endless The staff is caring and attentive!
2.0 / 10.0
They lied about promos I was promised by there staff and also about spending credit.
10.0 / 10.0
Good
10.0 / 10.0
Food was the best I have had ant ann anll inclusive , every place we ate at, off and on the property. They do have partnerships with restaurants off the property that honor the all inclusive you purchase with them. Beautiful place and the rooms are top notch. It was great to have more food options at the pool other than hot dogs and hamburgers!
8.0 / 10.0
All the staff was attentive, helpful and so kind. Our room was very quiet, clean and close to the ocean with an amazing view! The restaurants served food that was well prepared. The only drawback,(for us),
was there was no “live” music to dance. Lack of night life activity made it boring after a late dinner.
10.0 / 10.0
The property is absolutely beautiful!!
8.0 / 10.0
Very nice property
Just be wary that Cabo is in Mexico and is not as safe as most people claim. Just be cautious when not at the resort
8.0 / 10.0
Beautiful property but no access to the beach. Not much in the surrounding area. Fantastic pool areas and food quality was very good. Polite staff but I didn’t care for the add-on pressure when we checked in. Trying to sell us on added activities, etc.
10.0 / 10.0
We loved everything about the property, except the man who checked us in could have been much nicer. We've had him before and thought the same thing.
8.0 / 10.0
Beautiful property, but it shares the property with timeshare owners and you are treated very much second rate if you aren’t an owner. Best pool and gym are limited to owners. Pressure sales to get you to timeshare presentations and to get you to sign up for all inclusive. Exorbitant prices for food, drink and transportation to push you towards all inclusive, which isn’t worth it if you can’t get reservations or you want to explore off property. $95 for three smoothies and three medium coffees, as an example.
6.0 / 10.0
I reserved an Ocean View Room through Expedia. The room they wanted to give me was not an ocean view. When I showed the check-in associate the Expedia listing I booked it from, the associate threw the paper back at me and said, "That's not us, that's their ad". Upon me insisting that they should honor their ad, he told me that owners get the good ocean views. With further pressing by me, we ended up with a Partial Ocean View.
The original rooms are starting to show their age. The toilet "ran water" the entire week even after us asking for service. The drain in the shower was slow. The water in the shower fluctuated between hot and cold. Tough to take a shower.
The shuttle use to be free to their sister property in the Marina. Now it's $32 round trip for two people unless you are an owner. A cab ride into town is now $30. Unless you are an owner it's an expensive place to stay. The breakfast buffet in one restaurant on property is $50 a person. If the food was great it would be one thing but it's not. I have stayed there five times. We will be looking at other
choices for our next trip.
10.0 / 10.0
The staff were incredible so kind and attentive, love the authentic Mexican food.
1.0 / 10.0
If you like pressure Timeshare sales go!!
We will never stay here again we had NO hot water the entire time we stayed terrible and the concierge kept telling us that they would fix it again and again but apparently talking with others that have timeshares there it’s a on going thing and we had a problem with our toilet flapper randomly squealing in the middle of the night they said they would come fix it while we were at the pool for the day well again in the middle of the night loud squealing we would have to lift the back of toilet lid and pull on flapper to stop this went on for 3 nights asked to change rooms we had ocean view but nothing available to change anywhere 😡 so finally we said we are staying in the room until maintenance comes with a new flapper to install and fix hot water we waited over 2 hours and finally he arrives and we said did you bring a new flapper? No is that what it is OMG!! Couldn’t do anything about hot water it was several buildings they said we felt blessed because other hotel guests had backups of random sewage. Just stay somewhere else enjoy your trip to Cabo we go about 4 times a year and love it !! Stay at Le Blanc excellent we also love the Marina area hotels and Hyatt Ziva.. You work to hard to waste your money the only thing nice about it was the ocean pool and food at pool area only !!
8.0 / 10.0
This was a beautiful resort with fantastic staff. The views are spectacular all around the property. Didn’t appreciate the “timeshare pitch” we received right after checking-in though.
2.0 / 10.0
The rooms are cold there’s no hot water and room service stinks and they nickel dime you
4.0 / 10.0
we looked at going to Cabo. using expedia we marked 'all-inclusive'. most of placed had a small vip box, only the higher priced placed didn't. we selected Hacienda Encantada Resortfor the 'ail-inclusive option.
when we got there we were told 'all-inclusive' was not part of the price. i guess it was bait and switch.
after caliing for two hours to expedia, it was said not an option. they did ask for a screen shot of it. we sent two over and still we were told it was not an option. the restaurants at the resort were expensive.
this was not first time with issues with expedia trips.
WE WILL NEVER USE OR RECOMMEND EXPEDIA AGAIN
6.0 / 10.0
Room was aged. Toilet.paper holder laying on the floor. Loud. Adjoining room kept trying to open the door. Pool was so dirty
10.0 / 10.0
We had a room in the Encanta building. Ground floor which we love. Room was comfortable but bathroom could use a little love :) The resort itself is wonderful! Fantastic restaurants and service, beautiful views and great pools. Perfect spot to watch sunrise and sunsets! Nice and well-equipped gym as well as a laundromat. A few tennis/pickleball courts, beach volleyball and putting greens. A shuttle goes to Cabo every couple of hours but you will need a car to go to San Jose.
Will definitely be back.
2.0 / 10.0
Customer service was terrible. We were not given the room that was promised. They were not helpful and friendly at the checking point. Service in the restaurants was slow and specially when you called down to get something send to your room it took multiple calls. We waited 4 1/2 hrs. to be able to get in our room at one point because the door indicador was red and the key would not work.
The golf cart guys and the housekeepers were the nicest.
The elevator stopped working and by the time we left had to carry the bags down 3 floors. Had a hard time making a dinner reservation. By the time we got one they would tell us they would try to squeeze us in but when we got to the restaurant there was no one there.
“Squeeze us in” that was BS.
The hotel was nice but unfortunately the staff was not.
6.0 / 10.0
All inclusive is nice however everyone asking for tips and trying to sell timeshare is annoying. The property is older and needs some upgrading
10.0 / 10.0
Great resort
10.0 / 10.0
all employees are friendly, great food and drinks, and a beautiful structure
8.0 / 10.0
Beautiful ocean view. Staff are friendly and attentive to the customer needs. Possibly a little music at the pool would be nice to create a bit of ambiance. But if you’re looking for a resort to relax this is a great choice.
10.0 / 10.0
It was a nice place and the staff was enthusiastic and made the experiences memorable.
2.0 / 10.0
Huge sprawling property; if it’s busy that can be an issue for check in plus getting to your room.
10.0 / 10.0
The staff was so friendly. The food and drinks were excellent. The room was spacious and clean. We had a beautiful view!
10.0 / 10.0
This is one of the most beautiful facilities with amazing views of the ocean. Definitely recommend getting the dining plan as there are not a lot of dining options nearby. The staff were friendly. There is no immediate beach access, but you can sit on the shore by the rocks. The pools are amazing as well. You need to take golf carts to get around, but they run often. Good choice overall.
4.0 / 10.0
The brainless front desk have us a room right in front of the only area in the resort that plays loud music late into the night. We were traveling with a 3 year old!
Luckily we were there for only one night but the terms and conditions the front desk was running through seemed absurd. It pretty much means you can eat at one of two places on site and all sorts of other nonsense. The restaurant staff were nice and housekeeping was kind but is never stay at this place again. Oh, did I mention they damaged our rental car? I didn't notice this till after we left but i wasn't going to go back to this place. Lastly, the pushy timeshare guy asking for my name and room number just felt so scammy and low budget. I guess scammy and low budget are good ways to describe this place.
6.0 / 10.0
Staff were not super helpful or friendly. One staff would tell you on thing and another a different story.
Room had ants in bathroom and bathroom
Room sliding balcony door did not lock nor did the screen door
Phone buttons did not work you have to press 0 for operator only
We traveled with our 9 year old daughter to Cabo. One day we came back to room and they left an adult pleasure kit in our room. Absolutely ridiculous
2.0 / 10.0
Where do I begin. I travel between 80-100 days year and have been to A LOT of hotels and resorts…this one was by far the craziest 4 days I have ever experienced. ROOM #1 DAY #1...arrived into room around 4 pm. Sand in between bed sheets, everything was damp and the pillows smelt so strongly of mold. Moved rooms. ROOM #2 DAY #2...wake up to make a morning coffee and coffee maker doesn’t work. Wait 35 min for them to bring a new one. Go to pool for the day. Came back to room hours later and the A/C no longer works. Technicians arrive and proceed to remove roof panels and start working on the unit. Starts up and STARTS ON FIRE AND SMOKE FILLS THE ROOM. By this time I feel pretty angry and the option provided to us was to downgrade rooms to another rebuilding. I talk to manager and they make things right and move us to an upgraded room (VERY MUCH APPRECIATED) ROOM #3 DAY #3…wonderful room, amazing view of the ocean, but ceiling fan in bedroom doesn’t work and one of the taps in the bathroom doesn’t work. And then the A/C unit in ROOM #3 stops working…AYFKM!!! 4 phone calls to get the fridge restocked with water and the service at the pool was terrible unless you are constantly tipping them. Which is funny since they say with the all inclusive that tipping is included. The resort is absolutely beautiful, if they put half the effort they do into the maintaining the grounds into service it would would be wonderful. Visually 5/5. Service 2/5…and the food, about as good as the service
10.0 / 10.0
Very relaxing
Grounds were very well kept and rooms were very clean and tidy
2.0 / 10.0
Food was awful and got food poisoning from here.
8.0 / 10.0
Was supposed to have a king bed and two twins.
5.0 / 10.0
The stay exceeded our expectations. From the incredibly helpful and friendly check-in staff to every golf cart driver and food server, all were focused on making our stay exceptional. While we were asked to hear their property sales presentation, we did not feel overly pressured when we politely declined. The suite offered appliances we used for our own breakfast before heading to the pool by the cliff overlooking the ocean. We were ok not having a beach because the cliff-side beds or infinity pool(s) provided expansive and beautiful views. We saw whales in the distance making our stay magical! We met many friendly guests who have been returning to this place for years. We did not get the all-inclusive package as we were attending wedding events at another property and will consider on our next stay. We shall return!
10.0 / 10.0
A superb welcome and check in experience. The staff all throughout the grounds are friendly and attentive. The dining options are fantastic - so much to choose from and the food is a 5-star experience. Delicious dishes!
6.0 / 10.0
Facilitates are beautiful however check in and check out staff very unfriendly. I had requested King Size bed and was told none available. But people who checked in after us were given option. No Expedia upgrade as stated. Got sick due to food not cooked well, hot food was always lukewarm, even coffee! We paid for all inclusive but besides breakfast buffet and poolside lunch options, mediocre food. My daughter had her wedding here and they promised her many things as part of her package that weren’t delivered. Pool and golf cart staff extremely nice. Had to call to get my room cleaned on day 3. Was told “it wasn’t on the list”. I expected so much more in terms of quality of hospitality staff, food and room requested. Won’t stay here again.
6.0 / 10.0
Food was poor. Drinks are extremely expensive.
FAQs
How much does this hotel cost compared to others in Baja California Sur?
The average price for a rental in Baja California Sur is $543 per night. This rental is $152 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Hacienda Encantada Resort & Residences. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Hacienda Encantada Resort & Residences. Enjoy the water!
Is Hacienda Encantada Resort & Residences pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Hacienda Encantada Resort & Residences?
We found 11 amenities for this rental. This includes pool, air conditioner, kitchen or kitchenette, internet / wifi, and parking.
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