The property is situated in the Amazon Rainforest, specifically a conservation area. It is beyond gorgeous, green, and lush. The property itself is well maintained and taken care of. The staff are very attentive to any and all issues around the property and take great pride in the property. The hikes are fun, educational, and interesting. The food is very fresh but they keep everything as clean and safe since unclean water is an issue. They also have a bar and that was a nice addition. The rooms are a good size with a shower and bathroom and bed.

Victor and staff

Our guide was excellent, the staff were all friendly and helpful. The food was beyond expectation as well as the over all comfort of the lodge. We were kept busy all day with various adventures up the river and into the jungle awesome.

Great location in the jungle with nice rooms, central restaurant and comfortable hammocks. Rooms are ok, the comfort for a remote location like this is fine! Food is good, not extravagant but very solid buffet. Tour to the jungle (we could only participate in one tour) are good, guide knows a good bunch of stuff about the animals and plants. Pickup at airport works - even though you have to look out for them.

Introduction to the location - including behaviour in an emergency, contact information (see below!). Also it needs a bit more information about what to bring to the jungle tours (especially water, however they tell you somehow). Jungle guide was ok, however disturbing the tarantula spider with a straw only to leave daytime nest. Also he was attracting caymans by throwing stones and stuff into the lake. No biggy, but also not helpful for the peace of the animals. Medical emergency: No availability of reception staff at 22:30 - we had a medical emergency and no help until waking up our neighbors at midnight to go and look for / wake up staff. Medical training or at least medical basic knowledge was missing: I suffered from a severe stomache infection and I was asked to put alcohol in my face. Also I was offered electrolyte powder but no water with it. After passing out 3 times and having muscle cramps due to dehydration we still had a long discussion to be evacuated immediately. Camp manager wanted to wait another 5 hours to have the hotel be able to run their early jungle tour with the only boat first. After arriving at mainland, manager didn't want to disclose the hotel's name at first to the ambulance and neglected us as being his guests. After being in the hospital to receive treatment, at least hotel representatives in the city were offering their help. Even though hotel refunded the full amount of money later, this again took another 2 weeks nearly as they officially tried to transfer money by bank first. When they decided to use the regular credit card cashback (which probably has not been the first time for them and is a standard process), they successfully saved 20 Euros because of an exchange rate in their favor. Here at least the communication was direct and immediate, so no criticism about that.

the staff were amazing, saw so many animals including a Jaguar.

mosquitos

Victor was an exceptional guide. The food was healthy and good tasting. The accomodations were comfortable. Lots of wonderful nooks to relax and unwind. Pool was refreshing. The outings were excellent!! We saw lots of animals and birds, learned about trees and insects. Exceeded expectations.

The pool has ridiculously small pocket holes and one foosball player was not functional. The light for pingpong was very dim

Beautiful property in the middle of the jungle. We looked at several other lodges but picked this one for it's more modern amenities. This is an all inclusive lodge. Rooms are screened in (not all lodges are) with 5500 acres to themselves. The cost includes daily excursions around the many trails that they created for the guests leisure. The trails take you in to the depth of the jungle while experiencing the beauty that it offers - monkeys, birds, tarantulas, snakes etc. Guilds were extremely knowledgeable and kind. always on the lookout for things to see. Things to consider - bug spray - the local ones work better than the US ones that we brought. Clothing - while hiking - long airy pants and quick dry long (or short) shirts will make your hike more enjoyable. I brought 2 but I wish I had 4-5. Best room is called "Tarzan". We stayed in "Tucan" which was OK but close to other visitors. Hard to describe but you can hear anyone in proximity to your room since it is all screened in. Staff was SUPER hard working. They were on their feet from 4 am to 10 pm daily. I have to tip my hand to these folks, simply incredible! 10 thumbs up for the staff

Would have love an area with AC but I understand the limitations of being in the native jungle. I know of only 1 lodge with that amenity.

- the organised tours are amazing and all of the tour guides were excellent - great lodges and common areas, including bar, games room and swimming pool

- I think it would help if you were told your schedule of activities on arrival so that you could choose when to have the rest afternoon (for those staying three nights)