Courtyard by Marriott Richmond Airport
4.0
Good(275 Reviews)Hotel in Sandston, VA
3-Star Hotel
Reasons to book
Free cancellationFull refund if you change your mind
Includes essentialsPool, Kitchen or Kitchenette, Air conditioner and more
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this hotel
Located in Sandston, 13 km from Greater Richmond Convention Centre, Courtyard by Marriott Richmond Airport provides accommodation with a fitness centre, private parking, a shared lounge and a restaurant.
Amenities
Pool
Air conditioner
Kitchen or Kitchenette
Internet / Wifi
Smoking allowed
Parking
Laundry
Hot tub or spa
TV
Wheelchair accessible
Gym or Fitness Center
Family friendly
Map of Sandston, VA
Available Rooms
Queen Room with Two Queen Beds
2 Queen • 387 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
King Room - Non-Smoking
1 King • 355 ft²
Sleeps 3
You'll be directed to Booking.com for availability & pricing
King Suite with Sofa Bed
1 King • 699 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
King Room with Adapted Tub - Mobility Accessible
1 King • 355 ft²
Sleeps 3
You'll be directed to Booking.com for availability & pricing
King Room with Adapted Tub - Mobility Accessible
1 King
Sleeps 2
You'll be directed to Booking.com for availability & pricing
$$$$
Reviews
4.0
Good(275 Reviews)100% verified reviews
4.0
We liked the location. Our room was great and I loved that the bed was close to the wall so I didn't have to worry about my baby rolling off.
The pool was cold, had small worms/caterpillars in it, and had a weird smell.
4.0
Nothing… the receptionist was rude and dismissive when I showed her my booking.com confirmation number. She stated my reservation was not in her computer and she didn’t even have my reservation in her computer. I again showed her my confirmation information and asked if they worked with booking. She said yes and shrugged her shoulders, moving on to a different customer. When I asked to speak to the manager she said I could wait in the lobby until midnight when she was expected to arrive. I booked a new reservation at the nearby Doubletree by Hilton with the same booking.com app. I was in a room there in less than 30 minutes. The receptionist there even same in finding the customer service number for booking.com. I will never book with this facility again and I hope karma is real because their receptionist deserves a dose of her own apathy.
Nothing… the receptionist was rude and dismissive when I showed her my booking.com confirmation number. She stated my reservation was not in her computer and she didn’t even have my reservation in her computer. I again showed her my confirmation information and asked if they worked with booking. She said yes and shrugged her shoulders, moving on to a different customer. When I asked to speak to the manager she said I could wait in the lobby until midnight when she was expected to arrive. I booked a new reservation at the nearby Doubletree by Hilton with the same booking.com app. I was in a room there in less than 30 minutes. The receptionist there even same in finding the customer service number for booking.com. I will never book with this facility again and I hope karma is real because their receptionist deserves a dose of her own apathy.
4.0
Close to the airport but otherwise not in a great area.
Only one person working there.
4.0
Location close to airport.
24 hr shuttle van to the airport.
Nice room and comfy bed.
The big roach in the shower.
4.0
I really appreciated that the hotel didn’t use the little plastic bottles of shampoo, etc, but rather had large dispensers mounted in the shower. Less plastic in landfills!!
Also the shuttle to the airport was excellent, especially as we had to leave at 3:00 AM. Driver was pleasant and courteous.
We asked for a quiet room and they did put us in the back.
Room was very clean, and attractively furnished.
Nothing.
4.0
The court yard.
No hot water in the shower. There were spiders.
4.0
Front desk very friendly
The location. A lot of people always outside walking by.
4.0
Amazing staff. Hospitality was a high priority for them. So many smiles. "Smile your at the Courtyard!" Felt like part of the family.
Did not see anything that could be done better.
4.0
Clean and staff were very friendly.
The location.
4.0
The staff on check-in was adequate to above adequate
Frayed carpet, blood stain on the bed, shower door off the track so it wouldn’t fully open or close, some sort of drip or clicking noise from the HVAC kept me up all night. A tired property.
I decided to stay one night, not 2 as originally planned. First thing in the morning, I went to check out. When I informed the woman handling checkout of my intentions, she stated that she had just finished reconciling her numbers, her manager wasn’t on site, she was new, and she couldn’t guarantee that I wouldn’t be charged for the second night. She told me to call an 800 number. Poor service, but it was not her, it was a system that set her (and guests) up to fail.
4.0
Location. Mattress was comfortable
The shampoo, conditioner and body wash were all empty. The pillows were so flat and had spots where nothing was in them. The toilet had mold in it. No trash can liners. The staff were rude to my 3 year old son.
4.0
Convenient to the wedding I attended at Jolene Family Winery nearby.
Quiet hotel. Lovely room. Helpful and quick checkin.
4.0
Cleanliness!
4.0
Staff were nice.
I was charged for a prepaid room. Person at the desk said and still no e-mail would be taken care of. Still no email if the situation has been taken care of.
4.0
Did not use breakfast service, did not want to pay an extra $15 when there were other places nearby for less.
The room looked very nice with all the new furnishings, we enjoyed the half circle sofa to relax and watch TV.
The lady at the front desk was rude, stating "no rooms are ready" before even saying hello and knowing why we walked in. It wasn't until I approached the desk that she asked "you're checking in right? Well rooms aren't ready and won't be until 5pm". We arrived at 4pm and our check in time was 3pm. It wasn't until my sister in law went in (she arrived 5 minutes after me) questioned why our rooms weren't ready that the front desk lady changed her tone and said rooms were ready.
The floor in the sink area got wet every time you took a shower along with in the bathroom along the door edge. We did not request another room because we were there for a funeral and it would be too much to move all our stuff for the little bit of time we would be there. We just laid towels on the floor to try and soak up all the water.
4.0
cleanliness and updated furniture/decor
shower pressure and shower head
4.0
pool and mattress
shabby, slight smell, caulk in bathroom peeling
4.0
The staff was extremely cordial. The shuttle to the airport was convenient.
I spent two nights at the hotel one week apart. After the second night, I broke out in hives and what appeared to be bug bites after sleeping in the bed. I am positive that there were bed bugs.
4.0
the location
road noise was terrible, bathroom needs updating.
4.0
proximity to the airport, ability to park and ride.
very old, black mold in bathroom, needs upkeep. Clearly and old motel purchased by Marriott and the entry was renovated but the rooms were not.
4.0
the room size and lay out
the bathroom was dirty hair in the corner and black mold on the walls
4.0
everything
nothing
4.0
Everything
Nothing
4.0
location was great near the airport; the bed and room were very comfortable.
There was no standard skin lotion, the body wash in the shower was empty, the conditioner was empty. And there was no continental breakfast after paying $160 with tax. I won't stay at a Courtyard again and will be wary of Marriotts in the future.
FAQs
How much does this hotel cost compared to others in Sandston?
The average price for a rental in Sandston is $110 per night. This rental is $12 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Courtyard by Marriott Richmond Airport. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Courtyard by Marriott Richmond Airport. Enjoy the water!
Is Courtyard by Marriott Richmond Airport pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Courtyard by Marriott Richmond Airport?
We found 12 amenities for this rental. This includes pool, air conditioner, kitchen or kitchenette, internet / wifi, and smoking allowed.
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