We had the most amazing stay at Sonaisali Island. Our room was always clean and comfortable, air conditioning worked well. The cleaning staff left us a little box of scones on our last night which were delicious. The staff at the property were so helpful and friendly. The food was always delicious and reasonably priced ($25 AUD for a delicious burger and chips). So many activities to do on the island every day. Perfect place to stay if you are looking for a relaxing holiday. A big special thank you to Sala, Aporossa, Sevenaia and Vara for always having the time to stop and chat to us, nothing was ever a bother for them. This was the second time we have stayed at Sonaisali and will always book here when we come to Fiji. VINAKA!!

The only downside of the property (being very picky) is that the beach is not a swimming beach. It is a little expensive to get into town so make sure you think about this before you book. There was also no microwave in the room. These things did not worry us at all.

The property was clean. Pool was very clean.

We requested toilet paper multiple times but were not given any. We had to chase a service staff who was cleaning another room to get a toilet paper. Buffet dinner finished at 8pm and was not refilled.

The staff were lovely. Treated us like royalty

The condition of the rooms was average at best looks like next to no up keep has be done to the property since first construction.

Amazing staff and amazing food, my son loved the pool, great family environment! Head chef even gave us a tasting of his brand new menu which starts in May!

Property beautiful the island is beautiful staff people are really nice

Construction site near the island, no beach to swim, food expensive

The site, amenities and location albeit you needed a boat to get to it which wasn’t mentioned. Staff were very friendly.

Good quality was average, particularly the dinners. Outside baymaries were covered in small Insects making the food inedible. For the price its was poor. Breakfasts were good. Room was nice although our door often stuck and was hard to open. (Bungalow 35). Extra deposits and credit card charges were not clearly stipulated in the ad which added additional an expense that wasn’t returned for over a week.

Fabulous sea views from our room Wonderfully friendly staff Great pool

AC was so poor and it was so hot in our room that we just couldn’t sleep properly Food options very limited. After 5 either the full on buffet or a full a la carte in the other restaurant. No light meals like burgers pizzas or salads in either restaurant after 5pm which seems odd Isolated with no where to go for a walk

The staff is super friendly.

The facilities are old. Drinks are expensive (we staid in other 2 resorts before this one and this one had the most expensive drinks). Food wasn’t that great.

Stunning location, pool is the absolute highlight focal point and all the staff are so friendly and welcoming. We loved our 2 shirt nights here, and would recommend to anyone visiting Fiji!

The location and sourdings

Everyithing was perfect

The staff

It’s old and needs doing up

位置特别偏僻 特别不方便

卫生特别差 被子枕头特别脏 有味道 没住过这么差的酒店

Buffet breakfast,pool

Everything is so expensive,there is nothing much to do for the kids.There should be more activities,more restaurants

Great location. Friendly staff. Better than expected in every way.

Rooms could’ve been cleaned daily or have a broom and toilet brush in room for guest to use for small clean ups themself if needed. Especially having small messy children it may be helpful.

Staff were amazing !!beautiful surroundings !!

A bit far from main town ,needed more activity's specially on the water

good breakfast, comfortable beds , daily housekeeping, relaxing resort, clean lagoon style pool

resort is good people are friendly but there are lot of lizards in their bures and we had big flying cockroaches in our bure. One was crawling on my husband’s face and he woke up in middle of night to kill it . this is creepy and we dont expect this on our holidays !!! we complained many timew but management said clearly they cant do anything about it which was a shame

The people went above and beyond for us to give us the best possible experience during our trip.

It was a little expensive to travel into Nadi in taxis on a daily basis, the food options were limited and the food quality was average.

Big and cozy room

The bed sheet was re used after previous guest. The surrounding hotel complex is poorly maintained

Friendly staff

Bit away from main town centre and not many meal Options available at hotel

The staff in general is friendly and greeted but that's all, not much for customer service.

Location is terrible. It seems that they were under staff at the only restaurant opened because taking the order and receiving the food took ages. The front desk never picked up the phone in option 0 as they informed. Honestly overrated yo be a Resort.

Nothing

Serv6

The customer service was great. Staff were very helpful and accommodating. Jone was the best!! The facilities were nice and the boat operators were awesome!

Nothing but just a heads up, if you plan to sit outside on the balcony, you might need to apply some insect repellent as there are mosquitoes.

It was clean. Beds were comfortable. Great view

Leaking roof. TV didn’t work one day No microwave or toaster

Peaceful and well kept with very friendly staff. Good for couples as well as for families.

Rooms could use a bit of upgrading and bit more resort based activities would be a nice addition.

Pool

Room facilities were poor roof was leaking when it was raining Room service took too long to be done Lights were very poor Air con wasn’t working properly

clean, comfortable, beautiful location. Great food options and great staff

Abit far from the airport

Everything about this hotel was best

They should improve staff who can guide guests during there stay.

The staff went above and beyond to make our stay a pleasant stay . Comfy beds ,

The resort was very outdated and it needs a major upgrade. Choice of food was limited and no variety or choice it was very disappointing. We payed $650 per night which was so overpriced.

Welcome pack with necklace, hot cookie, water and cold towel was great. Entering the building was a great vibe. Lovely large beds. Bures are big sized rooms.. In general the hotel is ok, staff need training. The hotel is on an island, have great pool but the beach is not what you dream about when thinking of Fiji. I enjoyed horse riding, it was reasonable price too. Breakfast is worth to purchase at check in, significantly cheaper that time and large selection of food. I was a little said that hot chocolate button is not working for the price but one day a waitress organised it, thanks for her. Kasa remembers everybody's name at the program desk, incredible. Fiji cultural program Friday night made outlr week, dancing with the group was awsome. I had my son's Bday that night and the band sang to him via skype. That made my day too. We could check in as early as 8am, room was ready. Lucky day :) Bedrooms, beds, linen, towels are generally clean.

Half of the staff act like we are friends. They are trying to make me feel the part of some kind of family. I chose Hilton for the humble and professional high level of service. I pay for Hilton rooms to get this service. If I need pushy, casual, overfriendly behaviour, I just go to a locally owned traditional hotel. From a hotel associated with the name Hilton, I expect always the same service, which I didn't quite get in Fiji Double Tree. Staff is unsure about international standards. They talk to each other on the floor like we are in the market. You get the napkin thrown on your lap while still talking to each other. They don't find it important to tell you that only 4 meat is available of the 6 if you purchase a sharing platter. The bathroom sink smelt absolutely horrible. Someone before us must have made some weird stuff there. The cleaner should have noticed it while cleaning. Water came up from sinks while showering. We asked for maintenance and disinfection, and they said ok, then no one came. The next day, I asked again and then done something, apparently. We booked for 3 and got 2 of everything. I asked for a robe and was told no more available. This was with only half of the rooms booked. The worst was for us that mum fell down on the stairs, near the pool on the way to the bar. The place was pitch dark. A shef witnessed this and ran to turn on the light, saying that it should be on. I saw his statement where he admitted the same, but the hotel still didn't think they had any kind of responsibility. Mum isn't wearing glasses and never drinks. It was impossible to see those stairs in that dark. I tried to get an incident report but still didn't get one. None of the staff understood we may need that for insurance purposes. They could have at least offered a massage or dinner for her. She missed out on going in the pool with those wounds. Generally, the place is darker than usual.

The staff at the hotel amazing - especially the receptionist who checked us in Nainase she was fantastic and made sure everything that was requested was exceeded. We also loved the lady who worked at the dinner buffet front desk she was an absolute gem and the Tavu restaurant was delish but the lagoon styled pool overall was the highlight for me and my family especially my son. We would definitely return again. Our Bure #2 - was exceptionally clean and beautiful and super spacious for a family of 4 ☺️

Not the hotels fault or a complaint but just a warning for those with a frog phobia - usually after sunset there is multiple little to big frogs gathered on the walking paths after dark.