Quinta Esencia
Hotel in Puebla
4-Star Hotel
Reasons to book
Great price for your budgetOne of the lowest cost properties in the area
Includes essentialsAir conditioner, Internet / Wifi, Parking and more
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this hotel
Situated in Puebla, 6.4 km from Acropolis Puebla, Quinta Esencia features accommodation with a fitness centre, private parking, a terrace and a restaurant. With free WiFi, this 4-star hotel offers room service and a 24-hour front desk.
Amenities
Air conditioner
Internet / Wifi
Parking
Laundry
Balcony or Patio
Hot tub or spa
TV
Gym or Fitness Center
Map of Puebla
Available Rooms
Suite
1 King • 269 ft²
Sleeps 3
You'll be directed to Booking.com for availability & pricing
Deluxe Suite with Spa Bath
1 King • 269 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
Deluxe Suite with Spa Bath
1 King • 322 ft²
Sleeps 6
+
You'll be directed to Booking.com for availability & pricing
Deluxe King Suite
1 King • 645 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
Standard Suite
1 Queen • 247 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
££££
Reviews
100% verified reviews
0.5
El hotel es muy lindo y bien ubicado
El valet parking chocó mi camioneta el primer día que llegamos al estacionarla, rayó todo el costado y dobló una puerta.
Fue una pésima experiencia porque además no tienen seguro, nos hicieron esperar con mentiras y cuentos más de 12 horas porque buscaban un seguro que cubriera el evento, (lo cual nunca aplica) la gerente estaba de fiesta y solo buscaba maneras para no pagar y tenernos esperando. Incluso quería que regresara en unos días para solucionarlo...
Aunque decían que sí pagarían se hizo noche y solo se comprometieron a pagar al siguiente día. De los tres días que íbamos nos arruinaron la mitad de la vacación .
Mientras eso se acordaba ya era media noche y experimenté varios episodios de ineptitud, poca preparación y capacitación del personal de recepción, evidentemente del valet parking y una desgracia la gerente que no sabía ni redactar una carta compromiso.
No tienen idea de cómo reaccionar a crisis y jamás se les ocurrieron estrategias para aminorar la terrible experiencia. No ofrecieron cortesía de nada, hasta me cobraron la comida de mis hijos mientras esperábamos a su ajustador que nunca llegó. No quería las cosas gratis, pero un buen gerente hubiera hecho cosas para entretener a mis hijos en lo.que se arreglaba la situación.
Aunque tenía mucha ilusión del lugar, NO LO RECOMIENDO.
El personal bastante inútil. Grosero el recepcionista de la noche, el recepcionista del día tenía unos días que había empezado a trabajar, cero capacidad, experiencia, resolución... Nada... En verdad no fue grato. Y la cereza del pastel, una gerente inútil, mentirosa y poco habilidosa.
Una desgracia.
Les urge capacitación y mejorar su atención al cliente. Sé que fue un accidente, pero al final, chocaron una camioneta nueva y aunque si terminaron pagando nos arruinaron 2 días de.estancia y lo que me falta al tener que dejar mi camioneta para arreglar.
4.0
Las instalaciones del cuarto son hermosas, amplias y cómodas
No cumplen con lo de traer el valet parking el auto se tuvo que llevar y traer de forma personal el mismo porque nunca estuvo la persona encargada por diferentes circunstancias.
Otro es que no se tiene elevador hay que subir y bajar escaleras para las personas de la tercera edad es complicado y no lo aclaran al hacer la reservación.
4.0
Todo
La terraza
4.0
Love the room, felt like I was back in time, great space
The lighting in the room was to dark no windows different light bulbs,ice machine, and more english speaking channels
4.0
Ubicación y atención del personal
Instalaciones un poco deterioradas
1.0
Sólo la ubicación
El cuarto estaba bonito, pero el baño sumamente viejo, sin mantenimiento, la tapa del wc toda vieja y percudida y el sofá cama de terror, incómodo y ya con los resortes salidos. La verdad fue una pésima experiencia, bastante caro para el cuarto que ofrecieron, no sé si todos los cuartos estén igual pero el nuestro en el primer piso con muchos detalles. Jamás lo recomendaré
4.0
Nice place to stay near the Zocalo. Friendly staff. Superb restaurant.
There was some noice in the morning that woke me up, it was a bit annoying.
5.0
Excellent location. Excellent customer service.
Water pressure in shower wasn’t great but in the grand scheme of things so minor of a complaint.
4.0
The downtown location is very good. Valet took care of car parking for a fee. The architecture and decoration is elegant and provides a great view from the rooftop. Receptionists were helpful.
My suite had a very high ceiling and 2 levels but no air circulation, ie stuffy. Fridge needed maintenance. Bathtub: hydro massage could not be switched on. Jacuzzi on rooftop was not available. Reply: Maintenance. Curbside terrace was also being painted and not available. Bar is closed on Tuesdays.
0.5
the restaurant in the hotel was incredible. Augurio. pls have a meal at this place.
one of the three rooms we booked had a horrible smell. we would have stayed if we were able to move to another room, unfortunately, they were sold out. we ended up moving all three rooms to another hotel. front desk staff was very understanding, although the owners of the hotel should not have put the room up for sale.
3.5
The service and a coffe break (they ask u for the time you want it in your room)
The I got bitten by insects in the room
4.5
no windows on the room that was booked, so no natural light
5.0
The staff was extremely friendly and nice, and it was really close to the center. We could use the hot tub for a couple of hours with privacy and comfort. The morning coffee was good!
The hot water of the jacuzzi took longer to run, so I had to pull some tweaks to make it hotter.
5.0
The theme is very elegant ..
The staff Mauricio, Elizabeth, Antonio, Rafael were exceptional ... hotel is located well close to zocalo and many other museums walking distance. The rooms are spacious and chic. The jacuzzi on the terrace may be reserved during these pandemic times but it is a nice set up. Daily coffee is delivered to the room.
Would definitely stay again
0.5
the room was lovely. The area was great.
The breakfast was appalling, no choice in food. the staff had bad attitude, especially when you came home late. they gave us vouchers to use that were unusable. they added more to bill. Booking.com gave me a price of $7200 Mexican peso when I arrived the price was $8246 Mexican peso
FAQs
How much does this hotel cost compared to others in Puebla?
The average price for a rental in Puebla is £44 per night. This rental is £19 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Quinta Esencia. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Quinta Esencia pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Quinta Esencia?
We found 8 amenities for this rental. This includes air conditioner, internet / wifi, parking, laundry, and balcony or patio.
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