Simply, WOW. After 1 visit, this hotel is now in the top 3 list of any hotel in the UAE! The hotel was amazing, the staff were incredible and honestly- this hotel is so simply beautiful that it tops many other famous options out there. Highly recommend people to stay there. The customer service, the care and thought taken into making our stay memorable was amazing. They clearly have an incredible team and management. Oh and they have THE BEST BED in any hotel we've ever stayed at.

Everything

Nothing

Excellent staff and great service! Restaurants delivered high level

Wifi in room did not work

النظافه

لايوجد

Good location

Not very professional

My experience at the hotel was truly exceptional. The hotel offered a wide range of excellent amenities, and the toiletries were thoughtfully stocked. What truly stood out to me was the breakfast experience, which pleasantly deviated from the usual buffet style. The comfort of the beds was remarkable, and the television options were impressive, with the added convenience of being able to connect your phone to the screen, making it perfect for enjoying Netflix and YouTube.

The room service did take a bit longer, but it makes sense since we stayed in one of the apartments, which is in a separate building next to the main hotel.

I did not book the room with breakfast however the breakfast at Market restaurant was very limited . it would have been better to have as Buffet as other hotels

Staff attitude

The staff was very friendly and helpful. On arrival our room was upgraded which was very welcome. The room was spacious with pool and marina view. We had really a wonderful stay. Big thanks to Rony for making my daughter happy - the gift is amazing, a lovely surprise and such a kind gesture from you I am so grateful :)

Breakfast on request (a la carte) suggested to have buffet option which is the best ever

The room and the cleanliness

Our stay was amazing and the staff was exceptional! Special thanks to each and every one of you, special thanks to Carmen who would always greet us with a smile and was always eager to help and support us

Beautiful stay thank you so much

Incredible staff, great restaurant, amazing room

Light dimmers are slow

The design

Facilities

The hotel is amazing from lobby to rooms to bathrooms the vibe is just amazing and the decoration as well

1. We didn’t get a nice welcome treat like every one told me they did 2. We booked 2 rooms with twin bed but we only got 1 room with twin bed and the other was king bed 3. We asked at the check in to remove the extra bed we requested during booking but they did not remove it until we checked out ( i called guest services twice to have it removed) the room was smaller with it so it was annoying 4. They wanted to charge us for the extra bed but after discussion they didn’t

My second time here. They gave me a room with the best view thank you all

Everything. The Staff is very kind and respectful. The location is awesome. There are many luxury Cafes/Restaurants just next to the hotel. The food is awesome. The room is awesome + clean + luxury

clean and nice decoration the food was good room service was good they clear the room twice the furniture was clean with a comfy bed

the man in the reception was rude and not respectful at all , he did not treat us in a good we have been in 3 stars hotel and that never happened so unprofessional. a bit far from yas island

everything was perfect

none