تعامل الموضفين في الاستقبال وخدمة الغرف

لاشي

Super clean , wonderful spacious room , nice kitchen with all utilities

It’s very stricted about the check out ontime

Rooms were big and the apartment was well suited for our weekend

More bath mats needed... Water everywhere if you have kids that love long showers :-( shouldn't be a problem if you dont have kids. LOL

The rooms was big enough, the beds was comfortable.

On the first day after moving in, we found one cockroach in the lobby, but we didn’t think anything of it. By the way, we had to wait almost 30 minutes for our luggage to be delivered to our room. The room was very outdated, although the bed linen in the bedroom was fresh. The furniture in the rooms and especially in the kitchen is very outdated, in some places it is simply fixed with bolts. For 5 people there were only 2 sets of towels, the rest had to wait an hour and they brought towels from the pool and the same story was repeated the next day. The next day we were in for a real shock; in the evening there were a large number of cockroaches of various sizes in the corridor and in the kitchen, which suggests that the problem has existed for a long time. Cockroaches were everywhere, on the plates, on the floor, on the walls. One even somehow got into the refrigerator. I went down to the lobby and found the duty manager, Hicham Lall. I also saw a certificate stating that the hotel was last inspected in January 2022! I showed the photo and video and the manager, looking surprised, went with me to check. Having seen the illegal guests, he promised to carry out urgent cleaning right now. After 20 minutes, a man came to us with a bag and said: I was told that I need to take out the trash)))). This was the last straw, the manager on duty did not respond to a Whatsapp message and only after calling the phone number they changed our number. The impressions are very, very unpleasant, and at the same time the hotel has a rating of 8.1 (although many understand that some of the points of 10 are not real) and 4 stars. If you want to pay for 4* and get a full night of adventures with cockroaches, then this is the place for you.

Yes

No

Everything

AC is hot

L emplacement

A l arrivée aucune explication du personnel concernant l hôtel exemple le petit déjeuner on doit le prendre à côté au Novotel mais aucune explication ni les horaires du petit dej, l endroit personnel indifférent

Room beautiful 🙂

When I am coming to check in there are two staff ,one Arabian lady she was busy and one Asian lady she have customers , I wait half an hour . Sorry but I will not come again.