Had an amazing stay at the Dockland Excel Apartment, was very well organised by our host and everything ran smoothly. Was a lovely, spacious and clean apartment that comfortably fit all 12 of us. Would 100% Recommend

lovely apartment, great views, very clean

nothing :)

great views easy transport links quiet

nothing

- Appartment is very spacious. - 2 separate bedrooms - Instructions to finding the key were very clear - At the airport we got a phonecall that we were placed in another appartment as the other one had plumbing difficulties. It was a bit further away, but they arranged it quickly. - In a modern building - Pleasant contact with employee Sam. - excellent public transport via the DLR line. Only a short walk to the train station. Supermarket right next to the train station Gallions Reach.

- The appartment is is need of some Time, Love and Care. There are some things that need fixing or a bit of paint.(for example door from the living room to the balcony did not open). There were only 3 glasses in the appartment and no instructions on how the sleeping sofas worked or where to find the bed linen. However, after contact with Sam, it was explained well.. - One day before departure we had to send pictures of our passports. I felt a bit uncomfortable and it was rather stressful as we had to collect the passports quickly and make them identity proof. - This new appartment is very close to City Airport. For us it was no problem that airplanes flew right by the appartment, but it may be unpleasant for some. Please note: we were in another appartment.

Overall the stay was good, was such a peaceful area and the communication was excellent, 9 out of 10. Only thing I would say is that it was a bit awkward trying to get the key as it is in a bit of an awkward position with the risk of possibly dropping in the area. Other than that felt safe and we were quite happy with our stay.

Location

Difficulties contacting property before check in. (Property contacted me 24 hours before check in, but didn’t respond to earlier messages sent a week+ before check in.)

Clear lines of communication in relation to picking up keys and use of car parking.

location

dirty, wet towels left in wardrobe, shower screen not on shower, bin full of cans and bottles, lamps didn’t work drains in shower blocked

Shabz was extremely helpful and even upgraded us to an apartment with parking at no extra cost. Location was good for the o2 arena. Kitchen and lounge area was nice. Apartment was well equipped.

Great Munication between myself and Shabs

Shabz was great, who mangers the apartment 10/10, he upgraded us to a better location the family loved it.

Excellent location in quiet area. Interesting view & engaged the children.Close to public transport . The host Shabz was friendly, polite & quite exceptional. Quick to respond to any queries & went above & beyond to help in any way he could including sourcing secure parking. He made a difference to our stay as we felt securely looked after.

Weren’t contacted till the morning of check in to discuss trip details which was an issue but the check in manager Shabz was amazing, he found us a different property to suit our guests, stayed in touch throughout the trip and arranged a late check out since our train was not till late

We did not end up staying at this property we stayed at a different one

The property was clean with good facilities, quiet and in a convenient location.

Securing the keys took a bit of effort.

The location was fantastic with the view onto the river. We had some great communication from the host and they looked after us every step of the way. Facilities were spot on and it is a great place to come back to after a hard day's work!!

The only thing and it is very small is where the key box was left. It ended up having a temporary fence put in front of it and because I have large hands it was quite difficult to both extract the key and replace it at the end of the stay.

The property was perfect and the owner Shabz was more than helpful he even tried finding another apartment closer to our event I will definitely recommend and be using again THANKS SHABZ

The only downside was that we had to go home 😞

Great ample space and lovely large screen tv great kitchen. Lots of tea coffee available and washing machine available if you need to wash your clothes too.

It was very difficult to find the lock box and get the keys out as there was a fence in front of the area so this delayed us a lot. Very annoyed on check in.

The view

Great place great host!

An excellent service from Shabz and the team. Without doubt one of the favourite accommodation I stayed in London! Excellent location. Beds are super comfortable and rooms are spaceous

Really good customer service. Took good care of us. Would definitely recommend

Nothing it was the worst apartment I’ve ever stayed in

Everything was awful the apartment was not fi for purpose. Beds were broken we had to move mattresses on the floor. it was dirty the door was broken. The ‘host’ took 4 weeks to give my deposit back but they still owe me £50 but I don’t want to speak to them I’d rather lose £50 then speak to them scammers