Cleanliness, facilities and staff.

No hot water for morning shower, although it was being fixed: we were just up too early🙂

The hotel was lovely, the restaurant and reception were beautiful and we liked the cube. the room was large and spacious, warm and cozy. No outside noise after 10:30pm which was amazing given how busy you were

Very creaky floorboards in the bedroom, felt very self conscious moving around. The bathroom looked smart but had mould on the shower screen and taps were very stiff. Mattress was comfortable but pillows were awful, like two bricks. Felt unsafe from 9pm onwards till around 1030pm, too many people in the cube and no SIA presence. Poor receptionist looked harassed and couldn’t offer service as she was constantly opening the front door to throw people out. Very small breakfast for price and bacon and sausage undercooked.

the location is great, the bedroom we had (44) was large and clean with a lovely bathroom. It was also really quiet given how busy the town was. Last year we had breakfast on the property, this year it was in the Penny Farthing whjch was better. Food was very good as a whole.

The bed was way too hard, I like a firm mattress but this reminded me of when you did your back in and you out a plank of wood underneath you to keep your back straight. The cube was once again chaotic and too full , and how you can not have orange juice on any bar is beyond me! lack of security giving access to the bedrooms was also a concern, they seemed to be on the door when they felt like it. chef on Sunday did excellent poached eggs, chef on Monday did not and sent out overcooked hard poached eggs.

Welcoming staff. Excellent service. Really good food. Beautiful decor. Very clean. Wonderful beds

Not available in the hotel in the cellar room or the bars. We were told to go to a Cafe in the street in the rain this was not an option

Keys issued when the room wasn't ready. Went back 40mins later still moping the floor. The cellar restraurant not available for breakfast or an evening meal as still being advertised. Being sent to a Cafe down the street in the rain for breakfast which we refused. We left as soon as possible.

We were moved to a two bedroom apartment due to our room not being available on arrival. The apartment was spacious and had a car parking space outside the front door. We had dinner at the Hotel restaurant which was 2 minutes walk, while a good cooked breakfast was provided at the cafe across the street. Staff were all very friendly and helpful.

On arrival, we had some difficulty in finding our way to the Hotel car park which is located at the rear of the property. However, we had a car parking space just outside our apartment which was great.

Location and the room was spectacular

The hotel was beautifully presented, cosy and welcoming. We stayed in a separate annex which totally exceeded our expectations, we absolutely loved it! We had a large open plan sitting area and bedroom, there was a freestanding bath, shower and separate toilet. The room was so clean, decorated beautifully and the staff had also arranged for a bottle of prosecco as we were staying for my boyfriend’s birthday😊 we cant wait to come back!