Staff on the reception are welcoming ,polite

We saw a mouse in the eating area in the resturant !Very

All staff were polite, helpful and friendly. Great variety of choices for breakfast.

Location as we weee flying out from Heathrow.

$2000 AUD for one night and late checkout is a ridiculous amount of money. There was mould in the bathroom above the shower. We ordered a fold out bed and it wasn’t ready when we got to the room. Just felt a bit sub-standard for the price.

Warmly greeted at reception, I loved the cleanliness, the service from all staff, the room decor and cleanliness, facilities in the room (kettle, hairdryer etc) amazing large bath, the comfiest bed. Amazing food in the dining room.

I loved every bit!

首先地理位置太棒了！和paddington火车站、地铁站无缝衔接，酒店大堂有一个门直通车站里面。房间安静舒适、早餐丰盛，我们一共住了6晚，对比过附近的酒店，这个环境和位置绝对性价比第一

早餐的英式breakfast可否增加black pudding？我知道这个可能有些不适合所有人，可是对于想尝试传统英式早餐的人可以提供选择

酒店位置非常好，设施温馨舒适

Great breakfast buffet with dietary considerations such as vegan, vegetarian, gluten free etc. Great location very convenient to get the tube into the city and the direct train to the airport. Room was spacious for London standards.

A bit dated and our room wasn't ready when we arrived so of course they upsold us to the " next best room" as a tired traveller you're not going to say no to that. It would have been nice to have just been given the available room without being sold it.

Proximity to everywhere because of the train station.

The staff (house keepers are THIEVES they STEAL) They stole more than half of what I forgot in a bag in the room I stayed in . I had to travel with son to another city. when I returned to checkout , unfortunately I forgot an M&S bag with items I shopped . By the time I realized I had forgotten the bag which was just 4/ 5 days later ,I called the hotel and they said they had found the bag.i was happy but that was cut short when I realized they stole my M&S brief underwear,tea box, body splash hand wash ,natural honey , sweets I bought for my kids and left only the baby cloths I bought in the bag. I dint realize they had stolen from the bag because when I got the bag from the front desk the bag was sealed so I just trusted them and left until when I got to the new hotel where I checked in then I realized they Had STOLEN most of the items in the bag. I was VERY disappointed that a hotel like Hilton would employ staff that are compromised like that . However I Couldn’t go back to complain because I was leaving to my home country that day . This was my second experience with theft at the hotel that’s why am writing. Hotel rule should be regardless of whatever “DO NOT TAKE” from what’s not yours because it hurts! Be carful and very mindful Keep your belongings safe .