The close proximity to concerts.

When we opened the door, there was an overbearing smell of urine like someone had missed getting to the toilet, and although it had been cleaned, you could still smell it. The airconwasnt strong enough to get air flow so we had to open our door. With no windows for natural airflow, it was really stuff and didn't allow for a great sleep or relaxing in your room.

Professional staff, great location

Entered our room and still had dirty linen on the floor! I’ve tried contacting the hotel twice via booking.com with no reply! Terrible customer service in this instance

Beautifully presented and great location! In walking distance to the train station, running track, stadium and Quay Centre. Fantastic buffet breakfast

NA

Great room size. Beds were ridiculously comfortable, heaven! Great size bathroom too with tub ! Great location. Within walking distance to restaurants, coffee shops etc

Honestly, I'd be picking at straws. The only thing I didn't like was the size pillows on the bed. Would have preferred two normal sized pillows, but that wasn't enough for us not to enjoy our stay.

Close to venue.

the roads were blocked off and we couldn't park at the Motel, had to walk through barriers with bags to get to the motel

it was a great location for the even we were attending the staff were friendly and welcoming the room was clean as was the hotel the room service was okay - i would have liked to see more options

i think some more options on the room service menu would have been great. Other than that i thin the hotel was fine Nothing to complain about I would stay there again

The staff were lovely. Helpful and even had little touches like adding 2 bottles of water to the car when it comes to collecting it from valet.

The room was not clean and the facilities were very outdated. Mould present in the air conditioning vent, damage to the edge of the wall, shelf in the bathroom broken previously so on an angle meaning it isn’t usable. The fridge had a smell when it was opened, dust everywhere!

Sound proof rooms Great facilities Close to venues Great parking

We were attending a cheerleader competition and ended up moving our car from the car park to a pay per hour car park at check out time. A fellow competitor informed us that the parking I had paid for at Pullman. Was for 24 hours not until check out. Had I known this I would not have incurred additional costs to myself.

Really comfortable and clean

Staff were lovely and good location

Water was coming out of the drain with muck and dirt when letting water out of the bath. Very dirty and then couldn't use the bath again as we had to leave the water in so the bathroom didn't fill with drain dirt. Could hear the elevator all night in our room. For the price we paid, it really wasn't worth the stay.

Facilities are dated and need to be upgraded

Lovely hotel

Expensive

Location

No sockets near bedside to plug in phone charger, poor dribble of a shower, alarm clock set to wrong time - when rang reception, went downstairs to wait rather than guess when they would come and fix - restaurant poor table service and very slow main course service - and it was quiet.

The staff are very helpful and friendly. The room was comfortable and the location is fantastic.

Nothing

Location, not too busy, food good.

Carpet is getting a bit tired. No complementary water. Powerpoint fittings need replacement/attention

clean and convenient

clean, friendly staff, great location

parking across the road

The location was perfect for our needs. The restaurant was superb for breakfast and dinner and we loved the Executive lounge as well

Lack of seating for two - the ottoman was good for space but not for comfort