The location was fantastic.

There were bed bugs in my room. To be fair to the staff, they were great and handled the situation amazingly, but it was very stressful and meant that I had to replace everything that had been in the room and even get exterminators to my house to ensure they hadn't followed me home. I didn't know this before, but the bites take up to 2 weeks to show so when they appeared after I got home I was very worried! Luckily, all the precautions I took meant that I was safe and none had followed me!

Every thing

Nothing

Perfect for an early morning train to catch. Great location.

No TV remote in the room

The privacy

The train station behind the hotel

Everything

Na

Central location

N/A

Nice place very clean

a lot of noise

Good old fashioned hotel. Easy to get to all the places of interest.

No biscuits in the room.

De sfeer in het hotel en het vriendelijke personeel

Geluid aan de achterkant van het hotel. Maar ja, dat hoort er bij als je midden in de stad zit. En het was wat te warm op de kamer.

As a solo traveler I always note the warmth of welcome and helpfulness being on my own. I felt the staff were great ambassadors for the hotel, cairn group and city....bravo.

N/A

Location. Staff were friendly.

Booked hotel for pool. Was not told before hand it was closed until arrival. We based our stay solely on this, no emails sent to say about it. Bed very uncomfortable. Place is very dated and in dire need of refurbishment. Breakfast poor quality. Would definitely not stay again or recommend. It's also really noisy at night with people slamming doors at all hours and shouting and running up and down corridor.

They very kindly stored our bikes.

Room was boiling hot and no AC.

so clean and spacious felt super cosy

our room was based on a main road so there was a lot of noise at night but the hotel can’t control that so it’s ok

Location and room size and cleanliness

I think they need to organise breakfast better in the sense that you need somewhere to put your plate down to put food on it. The current situation of holing the plate and lifting lids and trying to use tongs isn’t great

This is a classic station hotel with a grand entrance.

The rooms were miles away along a rabbit warren of musty and unkempt corridors with endless stairs. The rooms were fine but old and well past their best. The whole place smelled a bit.

Everything about the property was brilliant we had time at the spa with the kids and was brilliant!

Nothing would definitely return

Breakfast was a little cold but it was later in the morning..09.45. Tea pot for one was yuck…very weak tasteless tea..I’m a Yorkshire lass & like a good strong cup of tea ! Location was fab & the decor inside the hotel was sublime

Nothing really …was a great stay overall

Really excellent location, very close to cathedral, castle and views of the bridge...and very close to the station (<5 mins walk). Room good size, comfortable bed, clean bathroom, tea/coffee making facilities (and many milk capsules in the fridge - why don't other hotels do this?!), friendly staff, very good restaurant with excellent food/drinks, very reasonable price given location/facilities.

No bottles of water provided in room. Room facing street and quite noisy (not sure if there is double glazing or not).

The building itself is beautiful

Cracked sink in the bathroom

I was only there for one night and the hotel was good for that. It's a fabulous old building, exactly as a station hotel should be. The restaurant provided a good evening meal with a nice bar, and nice breakfast. Very suitable for an elderly lady on her own.

My one quibble was the poor bedroom lighting.

Great location, staff were all friendly and the hotel room was lovely and clean and a great size

Very confusing layout to find hotel rooms

I have stayed here before love the location and it’s a beautiful hotel with a lovely entrance with Chandelier and the small double room is perfect for me. Nice quiet room at the back of the building.

I had a problem with the heating as it was far too hot and even when you turned it down it stayed hot because of the pipes running through, it was boiling had to get somebody from Reception to come up and wedge the window open as that wouldn’t move for me finally then slept once I had some air in the room.

Architecture, location, cleanliness, excellent services and staff. Very good food, friendly and helpful employees. Congratulations!

The noise from the front-facing room. I was lucky to have had my room swapped with a rear-facing one, which I fully enjoyed.

Good location, clean, pleasant restaurant and public areas.

Beds were a bit squeaky and old.

Room was lovely beds very comfortable, maybe hot chocolate in room as my daughter doesn't drink tea or coffee

The noise from other rooms and outside from early morning at 430am.

Breakfast was excellent. Location was noisy during the early hours but if you book a city centre hotel you have to expect it really. Very easy to walk to places of interest from here.

My sons room had a leak in the ceiling. A bucket and towel had been left in his room. He had to go and ask to be moved as the leak got worse. I really think an apology note should have been left in his room asking him to go to reception and they would relocate him. I really don’t think he should have had to ask to be moved. Not good PR.

It’s was good location to the railway station

It’s was a lovely room , but noise at night as it’s s city

We got to breakfast late so everything was finishing up but the staff were great and the food was ok - I would have liked food a bit fresher but do understand we were at the end of the sitting. The actual hotel itself (staircase, landings etc) are fabulous

The room was smaller than expected and very "dated". The bath and sink looked old and the bed was far too soft and uncomfortable. My "view" was a brick wall a few feet away and I had to keep the window open to get some circulation....pretty disappointing all round really

Lovely hotel Lovely room and staff

Our bed was extremely uncomfortable Rm 106