Location, room , breakfast

Check in

Excellent gym, pool, sauna, steam room. Both the indoor and outdoor pools where kept warm. The breakfast was a good select and views over the harbour where stunning.

Although breakfast was good the poor choice of evening menus meant that we had our evening meals away from the hotel. Everything is alacarte and there is nothing simple offered for people like us that do not like this type of meal.

superb position on Sandbanks

very poor shower water pressure very low

Breakfast good but lacked customer service.

Service with breakfast would of been good.

Room was good and comfortable and bar service and hotel staff very good but breakfast disappointing set out in cold room lacking interest. The hotel very tired and disappointing. Would only stay again for the location and view of the harbour at considerably reduced rate - not worth £300+night b+b - sorry

Stunning location, friendly staff, great breakfast! Will return. Thank you.

Nothing

Location excellent,lots of walks and lots to see. Breakfast very good, set you up for the day. Staff very helpful.

Not enough choice on the evening menu.

lovely views, very helpful staff. the breakfast provision was very good, good car parking.

we thought the lunch prices were expensive relative to the overlay quality and choice of the food

The staff were extremely helpful and went out of their way to help me with a problem I had getting onto the beach.

Nothing I can think of except that the lift was out of order but was in the process of being mended and ofcourse this would have been unforeseen.

it was warm and had what you needed, dinning was exceptional could not fault it, staff were friendly and there was a lot of them, could do with more bar snacks, and flowers

no room service, a lot of money for a basic hotel room was expecting more, hydro pool was cold and showers were too, felt rushed at breakfast, then property shut on the Sunday so we couldn’t stay for the day and relax, toe nail on the floor next to bed

Location was a dream . The waitress through eveing meal was lovely . Smart appearance. Beautiful veiw , nice drinks area .

On arrival , receptionist was frosty , didn’t tell us about amenities. Had to question for info . The indoor swimming pool was freezing plus very very small . We were not advised of out door jacuzzi till ,we were dressed and told from another person . There was no room service ; we would like to have had a bottle of Prosecco in our room . We didn’t sleep at all due to the very hard bed ( we ached in the morning) and the heat in our room was overwhelming. Food was very disappointing. We ordered the steak only to be told they had ran out and gave us a substitute duck , this confused of some dicj on a plate with mang tout . We sent this back , the waitress agreed it was lame . The second dish I had was a fish dish which was way to salty and felt thrown together. My husbands fish and chips was good .

location next to the sea and very quiet

Good location and next to the sea. I like dining room and some room that we could see sea view.

Some time there was function party going on. Music was quite loud to the floor above. But that wasn’t every time we stay.

the view from the room

bathroom tiny pool cold staff not very helpful

fantastic views

location was amazing

bathroom dated, limited availability for breakfast slot.

The staff where amazing. Couldn't fault the service or the food.

Could of done with aircon