Good sized room, good view, friendly staff, right by the pier and the start of the high street so convenient overall.

Room safe was broken in first room and carpet had a lot of stains. Moved to a new room where the room safe was also broken but the on-site technician repaired it. The sink didn't have a plug and the water pressure in the shower wasn't much more than a trickle (and the shower/bath was slippery despite its supposed anti-slip surface).

View was great.

Cleanliness of room was poor. Food in restaurant was inedible.

We love everything about this hotel, food is delicious, beds are soooo comfy, our room had the cutest balcony! Staff are always lovely!

The only thing I didn't like, but didn't affect our stay or anything was the carpets along corridors and in our room had quite a few stains.

Sea view, free upgrade, will definitely be back

Fire alarm sounding off at midnight for about 2mins but all ok, just made us jump.

It was awful room unclean for 2 days really unhappy it was aassive list that housekeeping didn't do before my stay spent 2 days trying to sort it out. Hours/over a day wasted on reception to get the room cleaned

The dirty room alcohol left in lift and on sides in public area. I told reception but it stayed the same for the whole of my stay. Breakfast was awful rubbery oil just nasty.

Very little choice and expensive for £12 each

Needed cost hangers in the room and a plug for the wash basin. Some information in the room would be useful

Good customer service Apologized for our complaint and refunded us 20% Break was good Great location

Toilet was dirty with dry poo on arrival Balcony was dirty, dry birds drops on the balcony table abd spider web all over the balcony Bed mattress was bad, not good quality, woke up with aches Pillow was like a leaf , very thin and only 2 pillows No car parking, we had to pay lot for car parks

It was terrible from the start. The room had cobwebs on the windows. Moved to another standard room and same with cobwebs, tel didn’t work and poo on toilet seat. Move to another room the same but this time window wouldn’t close so freezing and dangerous the bottom window nearly hit my head as it comes out towards you. No heating so finally upgraded to a beautiful superior room but soon saw the toilet seat was broken, sliding off, no housekeeping had to beg for it to be cleaned. No staff doing it. Carpet stains, cobwebs, took them hours to do anything basic like toilet roll and towels. The balcony was big and beautiful. One tiny flat pillow so we both got neck pain! Never again.

Lily and Sam was excellent and very hard working and willing to help. Lily even cleaned the 3rd room just in case any cobwebs. The superior room and balcony was a good size but all run down with the shower over flooding.