Breakfast was super - great choice and reasonably good quality

Fried eggs available with bacon etc and not having to order them

Location and cleanliness

Pillows were hard

Room was absolutely amazing, hotel was beautiful, staff were incredible and the location could not have been any better, would 1000% book again:))

The room was spacious

The local car park for parking our hire car eas filthy smelly and we were on the 9th floor and the lifts were both broken

The location

We where do we start?! We stayed for 1 night on August 18, 2024. THE GOOD The hotel location is great and this hotel is one we have stayed at many times when visiting Glasgow. The rooms are lovely, the beds are super comfy and the bathroom is very relaxing. THE BAD What let this hotel down on this occasion was the "hotel manager". She called herself Irene. This lady was THE most awful staff member we have ever come across. Let me break this down but before I go into detail, I should say she should absolutely never be customer facing. She requires further customer service training. I'm even doubting she was the manager judging by her behaviour. We arrived at the hotel early evening. We were being checked in by Irene and she asked for a £50 security deposit. In the past we have refused to leave this as we pay as we go. Irene insisted we paid it and said it was for damages. £50 is not going to go far for damages but that wasn't the actual issue. The issue was, we had paid in full for a premium room upfront and were denied our stay unless we paid the £50 security deposit. It was myself and my husband checking in. Irene became very confrontational and so did her colleague who decided to come over and assist with applying pressure at if he were her bodyguard. Irene ushered him away but continued to say "I cannot check you in unless you pay the £50". This is when it became even more upsetting. We asked Irene where we were supposed to sleep and she said "I don't know, I cannot check you in and I'm just doing my job". When I told her our payment for the premium room was non refundable, she shrugged and continued to say "I cannot check you in without you first paying the £50". In the end we paid the £50 and went to our room. Our argument was, what if we didn't have £50? Why wouldn't we still be able to use our room?!

الهدوء

Breakfast not great as my drinks and breakfast was cleared from table before I had finished. Not attentive or aware I was still their.

Breakfast service

Great location for exploring the city. Clean, comfortable room. Friendly staff.

Food was good but choice could have been wider.