everything

location

Privacy

Late responding

Me and my husband go to London often but never have we been completely blown away with the level of service and quality of a stay. This time the London visit was for my birthday so we decided to leave the babies with my parents to make it a little more relaxing. Upon arrival Pammy knew who we were (helps to fill in the pre check in questionnaire they send) and Tanvina checked us in, both very professional and friendly. I received a complimentary upgrade, a lovely hand written card wishing me a happy birthday and a spa voucher! I was absolutely blown away with the welcome. An added lovely touch was that Tanvia took us up to our room, the room was beautiful, very bright, clean, modern and very comfortable. Tanvia showed us how to work the control panel and if there was anything else we needed. We wanted to catch a show and Pammy introduced us to Lee who helped us book wicked. Very easy process if you don’t know what you want to watch, just ask and I am sure they will help. We left and returned late and went to the desk, again they knew who we were and we got a lovely welcome. This time I asked Imran if we could have a later checkout as I wanted to take advantage of having no babies and maybe having a layin. He off course was happy to help and we got a later check out. Honestly the BEST stay we’ve ever had and we most definitely will return (even with my babies). Great value for money and just amazing from start to end. Thank you Como for making my birthday so special.

all went well

their food options were limited, no nigerian foods

The breakfast was fantastic, so much choice and beautifully presented.The breakfast and front desk staff were very attentive. The bed was extremely comfortable.

Tea and coffee facilities were very simple, not much choice and toiletries ran short during our stay.

Excelente localizaçao e servicos

everything

nothing

Everything was perfect

good location

breakfast expensive

Friendly staff Cleanness of the rooms Location Atmosphere

The breakfast in restaurant is not to up of a 5 star level, specifically the chair and tables quality is very cheap as in a street food restaurant. I found insects in my tea, the waiter refused to said it’s insects! Where I and my husband see 3 of them clearly in my cup and in the pot.

وسع الغرف كنا ثلاث اشخاص و الغرفه كانت مريحة جدا الموظفين رائعين مريم في الاستقبال جدا رائعة و كذلك ماكس و ايضا موظفين البوابة جميعاً رائعين ارتحنا في الفندق امان و سرعة استجابة الموظفين لطلباتنا كان شيء يشكرون عليه جدا تعاون موظفين خدمة الغرف بطبخ القهوة العربية في مطبخهم كان له اثر رائع كانت اقامة موفقه قرب الموقع من الهايد بارك و الاكسفورد و هاردز تقريبا مشي من 15 الي 20 دقيقه

نوعاً ما ارتفاع السعر

Friendly staff nice and chilled

Clean, great food on room service, very convenient location, good value for money in this part of Ldn - will come back!

Does not feel “luxurious”, but again it is clean and super convenient

Konum,Personel, Servis ve Oda

Herşey güzeldi

الموقع ممتاز قريب من كل شي من الهايد بارك من نايتس بردج ومن اكسفورد ستريت تعامل الموظفين خدمومين للغايه نظافه الفندق والترتيب للغرف اكثر من مره في اليوم

لا شيء

Location, hotel room, staff.

Breakfast - no buffett

Clean & spacious apartment, exactly what was needed for my family. Service was wonderful and they were helpful whenever I needed help

-

Perfect in all details. Staff is exceptional.

Everything went well until check out

At check out I was advised of an additional 10% service charge over and above the what I thought was the all inclusive taxes and charges I agreed on the booking.com site. As I was in a rush I did not question but thought this was a bit of bait and switch practice and should have been disclosed at time of booking. Did not leave a good taste on what was otherwise an excellent experience.

central location and a very friendly and helpful staff. I woul definitely recommend to my friends

The staff was really great, making sure my stay was pleasant. The room was very nice, spacious and clean and the personal welcome is a real plus.

Nothing.

Superb! First time at a Como hotel, and am bowled over. The staff are exemplary, and they are what makes this such a wonderful hotel. It is because of Arjun in particular, that I will now try to stay at a Como wherever I go. Arjun has really made this the perfect five star experience for us, from the moment of welcome. Our standard room was of classic 5-star hotel standards and very spacious, with a huge shower, spacious bathroom, and had everything that every good 5 star provides with very good quality bedroom slippers, bathrobes and vanity kit. Mini bar was very well-stocked: half bottle of Taittinger champagne, Chablis, beers and liquors, and good quality tea, coffee. Housekeeping staff are all fantastic, and very fast in delivering any items requested. Breakfast was the BEST I’ve ever had in London!!! Served in natural daylight from a translucent pyramid ceiling, which is a beautiful way to wake up. Many clean, lean and healthy menu options which are perfect for alkaline, vegan, vegetarian, or calorie-controlled diets, or for those into health and wellness. The staff are absolutely fantastic at breakfast, warm, polite, friendly, professional. Nothing was too much trouble. My full English breakfast with a side of avocado was perfect, with extremely good quality ingredients. We were served a complimentary shot of “blood building” juice to start, which was delicious. I ordered my own concoction of celery, cucumber, lettuce and lemon, which was also delicious because of the quality of the ingredients. The peppermint tea is also very high quality. So happy with my stay! And can’t wait to be back!

Interior design is not the best - shower, although big, was flooding and a pool of water on the floor each time we had a shower. There were no USB ports by the bedside for a hotel of this calibre, only a power point (UK point) but it was not next to the bed, but by the side of the bed head rather than at the bedside table (short charging leads don’t reach the bed).

الموقع

الإفطار محدود جداً … لا يوجد تنوع

Room was excellent. Location is perfect. Breakfast was very good.

The staff and hospitality at the hotel were good, as I requested to change the room and they were helpful in doing so

Clean room, use of technology in the room was excellent

Location only

Its not a five star hotel, not coming back

La taille, la déco, l’emplacement

La salle de bain La mauvaise acessibilité aux produits savon shampoo etc