Es un hotel colonial, bonito

No aceptan tarjetas AMEX, tuvieron un evento privado y el restaurante no tenía servicio para los demás huéspedes, el cuarto que ocupe sin ventilación, sin aire acondicionado, nunca estuve a una temperatura agradable ni con ventilador, soplaba aire caliente, la televisión y programación muy limitada

muy buena ubicación

el personal el grosero, no es nada atento, nisiquiera nos indicaron la habitación, mi novio tuvo que buscarla, no cuentan con servicio al cuarto, las sábanas están rotas, muy muy mala calidad en sus blancos.

La ubicación y el trato de los empleados

Falta de estacionamiento propio del hotel

Muy amables todos!

la ubicación

el personal, tienen muy mala comunicación, y que las habitaciones que me tocaron no se ven como las imagenes que vi en booking, los desayunos hay demasiado ruido con la musica en vivo que mas bien parece ruido.

El lobbie del hotel es bonito y tiene elevador

El baño olía muy feo y no me quisieron facturar mi pago

The one thing I do have to say the location of this hotel is perfect. Right across from the zocalo Central to everything, restaurants located right under the restaurant.

The staff was not very friendly in arrival, nor at check out. The hotel is very old which is part of the charm however, hotel room had roaches we had to move rooms in order to feel comfortable.

Location & unique shape inside the hotel

We didn’t like first room, it was only one small window.

It was charming and right at historic center of the beautiful Tepoztlán

The room was too small and no AC but a noisy fan

The property is literally around the corner from the Zócalo. I loved every single thing about the location. Our room did NOT have AC and it was a bit warm but thankfully it rained that evening so we got to sleep with the window open and get some fresh air. Staff was VERY friendly and helpful. The property definitely has a colonial feeling to it and its beautiful.

There was no AC but they did have a fan we were able to use so it helped a bit!

The location and value for money were fantastic. The room was basic but comfortable and very clean.

There was almost no water-pressure in the shower. It was like walking under a dripping sink.

Great stay, really good value for money. the location was amazing, so central to Puebla.

no air con and the fan was quite loud to leave on

Location, pleasing style of deco and structure, comfortable beds, clean inside and out.

No AC or cool air flow system to keep room cool during the night; had a fan, but wasn’t enough, plus added noise. cold shower of 10 minutes before warm water kicked in. Had a very pleasant conversation with lobby receptionist during a phone call before the line was disconnected; then, later tried to connect again, and it was a different receptionist not too polite regarding transportation manners to the hotel.

The hotel was a central location to all the activities shopping and food locations

The location was great!

When I checked-in I had dirty towels and a broken fan. They also waste A LOT of water for you to take a shower you have to run the water for about 15 minutes or more to get warm water.

Location

Lack of hot water; Slow WiFi (3 Mbps)

The room view is incredible

The room is too hot since it receives the sunlight all day long

Did not eat in.

I love that you are generous with water. A small refrigerator would be awesome after a long day in the heat.

No air conditioner in the rooms Not enough pressure in the shower or the bathroom faucet

Air conditioning would be nice

Price

No wifi not as clean as you would imagine

It was great location

The only things missing were a little fridge and pot for tea.

location and room