It was so clean and the beds so comfortable. Great location and staff. The shower was off the wall wonderful, so powerful and plenty of hot water.

Valet parking was more of a hindrance than a help as they wanted you to unload and then they drive it into the the garage which was just there. They could get rid of that. Also we weren’t warned that the swimming pool couldn’t be used as they were renovating the deck. There was quite a bit of dog barking overnight from behind the hotel.

It was a beautiful property. Very clean and a great room with views of the city.

Nothing

Es una experiencia increíble quedarse en el Hotel, cuenta con un excelente diseño arquitectónico y me encantó que tienen obras de arte (estando la mayoría a la venta) El personal es muy amable y servicial. Todo esto nos llevó a quedarnos una noche más en el hotel.

Detalles: algunas totallas empezaban a deshilacharse en las orillas. No pusieron nuevo surtdio de jabón y shampoo hasta que esya por terminarse el que ya se tenía.

If it is within your budget, I believe you will be very well pleased with your stay here. Everything about it is a class act. Normally I’d write more, but truthfully, that’s enough. It is a fantastic hotel. With one qualification as follows. But here’s the thing. Would I, personally, stay here again? Probably not. I slept okay but, for me, the beds were a bit on the hard side. And my sleep wasn’t as great as at another hotel that I tried on this visit. So I moved back to my favorite hotel of this trip, noting to you that it does not have a gym, swimming pool, or restaurant (so please don’t rule out Cartesiano if you want a gym and swimming pool). To give you an analogy, it’s like a restaurant where the food is great, but there is that one person who is a little more sensitive to saltiness than the majority of people, who would not enjoy the meal as much even though the food is great. Well, that is me, respect to bed comfort. I don’t like hard beds, and am just OK with semi hard beds. I came to Puebla in January 2024, with the intention of seeing museums that we had missed when we were here in October 2023, visiting more restaurants, that we did not have an opportunity to dine at, and to try a different hotel, each for two nights, before moving onto another hotel. The intention was to check out several hotels at various price points for comfortable beds, because, you see, in Mexico a lot of times, the beds can be very hard, and in some cases it is like sleeping on concrete. Hotels opt for harder beds because they last longer before needing to be replaced. So on this particular trip, I visited many hotels during the day to check out the beds, and stayed in four different ones over the length of my vacation of two weeks.

See my comment above on my personal need for a slightly softer bed.

Excellent

All perfect

Very clean, comfortable and great food

the breakfast was great, and the rooms were nice, the pool has a great view.

the first night we were in a premium suite and we were in a horrible room, that had a terrible sewage smell and was very dark like a dungeon, we asked to change but somehow the staff member was unable to accommodate us, even though there were rooms available. So that was a bummer, the next day we decided we had to move and I talked to a different staff member and we were accommodated and moved to a room on the second floor. It could have been a language problem, because originally we requested a room with a bathtub, and that was the ground floor smelly room. We said we didn't care about the bathtub, we just wanted a room with some light that didn't smell but I don't think the person got it. The suites are not separate rooms, just bigger, and the smallest rooms ironically have the best views.

Everything

The pool needed attention it was green.

I love the sofisticación of the place

The hotel is beautiful.

I had to call to get water and coffee because it wasn’t provided daily.

Everything was so cozy, clean and beautiful

The staff are extremely hospitable and welcoming. There are many personal touches (you will see when you book). Amazing location, close to everything but quiet and safe. The rooms are incredible. The pool is nice and clean. If you are staying in Puebla, you must stay here.

I would not change a single thing. It was an amazing experience.

GOODD AKOMODASI AND GOOD SERVICE

First service akomodasi good , and all i like

Great hotel, and a honestly a nice unexpected surprise. Big room, comfy bed, walk in enormous shower. Friendly staff, delicous dinner in the hotel restaurant (ground floor). Very well thought through architecture, attention to details, good lighting. Good price.

all stairs in the facilities look quite dangerous and have no barriers, so if travelling with kids - hold them tight.

Beautiful hotel, great location!

Some of the staff could use some further training. In regard to knowledge and service not quiet matching up to other 4 or 5 star hotels. We ate at the restaurant several times and got sick twice. The only two times on our trip through Mexico.

How beautiful it is.

No complaints.

Was amazing!!!

everything great place, luxurious relaxing and beautiful

nothing

The room and hotel are very contemporary, in good taste. Location is fantastic, feels like everything is at most 3-4 blocks away. Restaurant is very good. Staff are very nice.

Pool area can be noisy due to street down below and park across the street. Take some headphones!

The Beds. And Linens. fab !!!! The Pool ..and the Staff

excellent service and location. breakfast was exceptional. the staff works very hard to keep the facility top notch

Beautiful pool area, great location and easy to reach by taxi. Step out the door into the historic town.

Everything is excellent,

The breakfast could be better

Perfect Location close to Zocalo and main crafts and commercial shops. Cleanliness and staff kindness. I recommend visiting the spa and its restaurant.

Everything was perfect