Ubicación

Que no recibí la suite, como lo decía mi reserva, me comentaron que era sobre disponibilidad y que ya no tenían.. la habitación es pequeña, la cama no es cómoda, el ruido de los elevadores es constante, no hay secadora de cabello

Esta bien ubicado y hay buenas prestaciones. Personal muy atento y amable

El color de la piscina, el agua no muy limpia

Limpieza y trato

Las instalaciones eléctricas fallaban mucho

Nada

Poca iluminación en la habitación y el aire acondicionado demora en enfriar

Las instalaciones preciosas , la vista, el buffet maravilloso, super limpio y muy cómodo.

La recepcionista no fue tan amable , solo una , los demás perfectos

La piscina

Abuso de gastos a pagar en desayuno por blanquillos Es o no es

Buena ubicación y buenas instalaciones

La señorita de recepción muy grosera. Nos hizo el favor de registrarnos de muy mala cara. Que desagradable tratar con personas sin compromiso en sus trabajo. Por ejemplo entre otras cosas le solicitamos 2 veces apoyo para modular el termostato para la temperatura en la habitación. Nunca envío a nadie. Lastima de instalaciones, muy bien versus el personal que da la cara al cliente. Invito a los dueños-gerencia que analicen la competencia, hay varios hoteles por el mismo precio y misma zona, por lo que el valor agregado solo puede pasar por la calidad en el servicio al cliente. Voy a compartir mi experiencia en todas mis redes para que otras personas no tengan que pasar por la misma experiencia.

Todo

Las alfombras de las habitaciones, muy sucias y viejas.

Todo estuvo excelente ,

Overall you get what you're paying for. The prices for the rooms are fair for what you get, no more and no less. Overall is a good location and the installations are ok.

The hotel feels somehow outdated and lacking maintenance, the pool creates a lot of humidity in the lobby and the rooms feel really old. Good luck not filling everything in the showers with water.

todo el personal super lindo y amable!!

The staff was very kind.

The carpet of the room was old and looked dirty.

We got a King Suite, the view was excellent. The couches were very uncomfortable and old. The bed was really good and pillows too. The buffet was good.

The elevator was next to the room. You could hear it all night. The lobby likes to play music at night, and you can hear it thru the vents. It didn't bother us at all. The gym is small, everything was broken and it was too hot to work out.

good location.

hotel is dated. noisy elevators. difficult to get out, had to take 2 elevators. breakfast so-so

location and it had a weird smell, rooms were pretty small compared to others I’ve stayed in

En general me parecio bonito el hotel y sus instalaciones.

excellent service

Price and breakfast

Internet wasn't work

the service and team was very kind

the room was dirty, specially the bathroom with hair bad decoration

The hospitality, the food, the staff, and the view.

That I couldn't stay there for a long time,

Breakfast was ok, I mean very limited options but tasty overall, Puebla City never disappoints you.

Room was very tiny, and so was everything inside: Tiny TV, Tiny Bathroom, tiny desk, and so on. For solo traveling is ok, but with family, I mean the room was crowded with me only. The deal breaker to me is that looks old and worn out. The gym is very limited and outdated, very old equipment. The staff wasn't particularly friendly, and from your room to the streets is a long way including to change elevators. The shower is super small, and the shower head is awkwardly located right by the wall, so you have to be sticked to the wall to get the shower flow... uncomfortable.