The room was lovely, the view was amazing, and the access to the front AND the carpark was cosy!

The lack of an AC unit in the south facing room meant it was consistantly warm/hot in the day due to the sunlight.

First point - the room cost was very reasonable so has to be put in that context. and I've stayed in worse that was only acceptable for twice the money so could have been better but way above the minimum for the outlay. We didn't eat here and the costs looked pretty reasonable on the menu though, although I'm guessing its very "chain family pub food" (sometimes that can be good sometimes disappointing). River facing room as well which was probably much nicer than road facing. I had a quick look in other rooms as I departed and they all looked of a similar high standard for the outlay.

The approach to the rooms through the narrow dark corridor with three different keys to get in was not so inviting but once in the room happy. From the road side the site does not look that inviting. Get around the back to the river side brightens the experience

The location

Nothing

The staff were very attentive

The room was very small, especially to fit a travel cot in. Only a shower in the room and no bath. Breakfast was very disappointing, only cooked available, no continental and not even any juice included. We had breakfast on both days and they didn't have the same things available which they did the day before

Its a good location for buses into Norwich and access by car for the ring road and by-pass. The staff were very good. Our room was a decent size and we were pleased with the large towels and bathroom. Having a bar/restaurant on site is a bonus.

Our bed was very hard so we did not sleep well. The hotel is in dire need of refurbishment. We had two downpours during our visit. This resulted in water pouring through the ceiling and we had to move from our dinner table due to water ingress flooding in the restaurant.

Parking

Bed was comfy, appreciated having tea in the room as I always have it in the morning.

The window wouldn’t stay at a low height, I had it wide open otherwise it would fall on it’s own. The radiator wouldn’t turn off. The room was too hot!

Free off street parking Comfortable bed Most staff very helpful

No lifts to rooms Options for breakfast were limited to fried breakfast or toast. No cereal, no fruit. Not enough light at desk mirror.