Location was good

Booked for 3 adults and were given a room with one double bed, requested for the sofa bed to be made up and they said they had run out of rooms with sofa bed and we would all have to share the one bed- or one person would have to sleep on the small normal sofa. Despite booking for three adults!! The room flooded whenever anyone showered. Tried to use the pool but you had to buy their swim caps in order to swim. All staff we encountered were very rude. Don’t stay here!! Also watched swat teams and police go into rooms.

The location is superb and breakfast was great with many options!

The elevators were not ideal as not all reach the ground floor. They were usually busy and moving luggage was not the easiest.

جيد

الموقع

Breakfast was ok. Could have been better.

The location is very convenient and breakfast was extremely various and yummy. The pool has a smaller pond with warmer water, perfect for children. Nespresso machine and pods inside the room!

Hardly found a staff member who can speak English. The first day the pool was closed for renovation and we were not informed in advance.

Very busy area

Crowdy and too much traffic around

Restoran personeli çok iyiydi. Ve çok cana yakındı. Oda temizliği de gayet güzeldi. Konum olarak da iyi.

Kahvaltı çok zayıf. Büyük oranda o coğrafya insanına hitap ediyor. Otel bir rezidansta 11. Katta lobi var ve oradan sonra katlar var. Böyle olunca otel konseptinden uzak oluyor. Açıkcası consierge hizmeti almak isteseniz giriş kata iniyorsunuz lobi için tekrar 11. Kata çıkıyorsunuz. Alışılmışın dışında geldi bana. Uçağım gece yarısı idi. Belli bir miktar karşılığı 18:00 a kadar ücretli late check outu kabul ettim. Şöyle bir rica da bulundum. 18:30 da namaz kılmam gerekiyor 19:00 olamazmı dediğimdi arada ki 1 saate de ücret istediler. Ne kadar ısrar etsemde o ücreti aldılar. Otel müdürü bu konu da hiç yardımcı olmadı.

Location is great in Nanjing Road

Unfortunately in China majority even can not undesrtand one English word !!!

Amazing location just above walking street. Comfy room, helpful staff.

Elevator systems are a little bit confusing.

Amazing location, cool architecture and design

There was mice in the hotel. We told the staff and they switched us to a higher floor but there was evidence of mice there too. The rooms aren’t cleaned very well. The towels and robes in the room were not switched out for us and were filthy. We had them replaced. We tried to use the “pillow menu” but were told it’s only one per room not one per guest. The bar in the hotel isn’t part of the Conrad which is fine but when I attempted to put a drink on my room they acted like I was trying not to pay and screeched at me “pay now pay now” which was so embarrassing. But the worst thing was, at check in we were forced to pay more to have my 16 year old son sleep in a bed as opposed to the FLOOR even though we booked for three people. We chose it because it said kids stay free up to 17 years old. The staff said he was booked to stay in the room but there was no bed unless we paid extra. I understand Asia has floor sleeping as a norm but the Conrad is a global brand and I presumed hotel guests would get to sleep in beds. The extra bed was a gritty trundle that was then left outside our room for us to carry in ourselves. It took three of us because the wheels didn’t seem to work - and it was so dirty and covered in stains. We noticed then there was mice droppings in the room. So we complained and we were moved to another room. We noticed mice droppings there too, and in the hallways. Then we were slapped with an amount more than we had agreed at check out which was double the original booking.com price. They didn’t care at all that I was annoyed. I would probably have left a better review about the hotel staff if they hadn’t been so rude at check out, because they were nice about the room move.

Tout

Rien

Great hospitality, Best location, Friendly staff, beautiful ambience

Excelent localization, very clean, and everything looks brand new

The adress in the booking map is wrong

Because of room availability we were upgraded to a site on the 57th floor, with the best view of Shanghai. The location is great (although the pin on Google maps isn't correct, make sure you give your taxi driver the address in Chinese to avoid the mistake we did), very close to shops and restaurants and walking distance to some of the main attractions. The room was super spacious and clean, free toiletries and robes provided and comfortable bed and bedding. The staff speak English and were very helpful with some printing we needed. I would definitely recommend this hotel.

super emplacement, vue à couper le souffle. Déjeuner très bon.

rien c'était super

Everything

The steam of the shower is a bit low need to change it

Местоположение, панорамный вид.

Медленное заселение. Нет раннего заезда. Не встретили с багажом, стойка регистрации находится на 11 этаже. Грязные окна в номере. Маленький выбор европейских блюд на завтрак.

The location

The staff were terribly unqualified, barely spoke English apart from the Check-in people. The property looks good from afar but is terribly dated from up-close..

Breakfast didn’t start till 6.30am so I had to leave without breakfast it was poor timing

Check in was simply atrocious big que and only two counters it took me 50 minutes to reach the check in counter and staff was very unfriendly and unprofessional.

Sehr gute Lage

Excellent location

Very long queues for check in and check out

Most staff were extremely fruendly

The staff at the breakfast restaurant greeting people where extremely poor, basically stopped helping me with my query then blanked me

great location and accessible to any sightseeing area

the lifts are very confusing to swimming pool and gym.

Stay was good and pleasant

Check in and out can be a nightmare with long queues

Great Location Easy Access to Metro and Shopping Area Bed was very comfy, Good Space in bedroom and bahtroom.

Quite Expensive.

the staff were very friendly and it was very clean .

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