Pros - Good pillows. - Quiet location. - Great shower.

We stayed in the mews building “Caspian room”. Had a terrible nights sleep in a small room with a rock hard bed. Overall a bit disappointing for the price. Big Cons - Rock hard mattress (a clearly known issue as it has two extra padded mattress toppers). - “Wide bed” is actually two single mattresses in one frame. - Toilet door has transparent glass with line of sight from bed to toilet. No privacy. - Undersized duvet for bed width. - Photos misleading as lobby looked like part of the room. The photo of the sofa, is in the lobby, which is shared with the other room in this building and unusable. Small cons - Double charged for room (two receipts but got refund on pointing out the error) - Misleading through omission. Spiral staircase is external and feels treacherous in the wet. - Thin walls and next to other room

Venue, dining area/experience, beautiful surroundings.

As above. As I was attending a seminar, I did not have much time to explore the surroundings.

Excellent staff. When good people, nothing is problem at all. Very happy with attitude and services people there.

Lovely old time lodge but immaculately kept. Staff were excellent.

Access to the room was up a spiral staircase. Bit hard with luggage.

It’s an old but beautifully restored property set in magnificent grounds

Nothing

Beautiful building. Room was small but cosy.

Access to the property is via a badly maintained road where there isn't room for two cars to pass, especially near the building site. Access to the room was via an external metal stairway which was awkward to get luggage up and down and no help was offered. Breakfast was NOT included and no price was stated on the menu. I was charged £15 for an OK breakfast which I think is a lot. Had I known about the price of breakfast and the external access to the room, I would have most likely not booked this property.

Remote single track, aside from slight hum of M5 it was an amazingly peaceful place, location and gardens

Nothing

Room was amazing, gorgeous decor and so many extra nice touches. Lovely grounds and view from my balcony.

Breakfast not included and this wasn't made clear.