Location and staff!! Staff were incredibly helpful!! Housekeeping was very diligent and very thorough. Loved Shangri-la and Singapore for the people and reliability!!

Facilities need to be updated. Needs modernisation.

We had a trip to Singapore in late April, to celebrate my husband's big birthday. It was so kind that Shangri-La Apartments did some decorations in the room and prepared a birthday cake for him. The size of the apartment/room is big enough for our little toddler to walk around and play inside. The location is pretty good, as it's quiet at night. Also, it's not far from shopping malls or subway station by walking. You can take the free shuttle from Shangri-La Apartments or Hotel. Our little one had lots of fun time in the swimming pool. Reception staff and house keepers are very friendly and helpful! We really appreciate their services and help, and will definitely stay there again next time.

None. Everything went well.

We loved the location

The receptionist/concierge could be better. Only one or two staff at the reception were nice, the rest were not really helpful when asked with questions.

Everything

Doubt anything could have been better.

good facility for family but the room needs renovation with new furnitures

furnitures are old

customer service

water dripping above the microwave

A great alternative for families with an excellent pool right on the doorstep of the apartment. Excellent breakfast a short walk away in the main hotel location. Very friendly and accommodating staff.

The rooms are just starting to look a little tired but this is more than made up for by the location, pool, staff and a 2 bedroom apartment with use of the main hotel facilities.

clean and spacious

nothing

it was our second stay at this property. the location and access to the hotel facilities makes it ideal for our family. Plus the staff (from the front desk to housekeeping) are extremely attentive and accommodating. We are already planning our return.

it’s a little dated, but that also means room sizes are larger and it’s very well maintained.

The staff was amazing, upon arrival they knew who exactly I was and was waiting for us. They made the apartment look amazing, from which I requested it to be memorable experience for my anniversary. Thank you all for the amazing memories.

Nothing I can say at the moment.

the hotel people are very friendly, and helpful . they add an extra rolling bed for our son . and also called taxi for us serval times .

the apartment is older , and the bathroom is old too.

property is need of upgrade. it’s comfortable but needs refurbishment. some aspects do look a bit tired such as floors and bathrooms

mentioned above. facilities like nespresso etc should also be provided for the rate charged

good location, nice quiet pool area

spacious, great location , good service, can use all the facilities at Shangri-La hotel; which has a beautiful swimming pool and delicious food.

1.currently there are construction works right outside the window ; could hear the noises. However The apartment did tell me this after I booked, and responded to my email questions promptly 2.ants came in through the kitchen window , although I’ve been told it is common in Singapore

staff were excellent.

beds and pillows were comfy

great location and very comfortable setup. staff were amazing and very kind

a few home basics were missing such as cleaning products, kitchen towel

Fantastic home away from home, with great facilities and use of the main hotel facilities. Tennis, gym, on-site cafe and restaurants of the highest quality. Location is perfect for Orchard shopping, MRT, or Botanic Gardens walks. The Service Director Kat Abdul makes everyone feel welcome and made our family holiday very special. The rooms are spacious, even for large families, and it’s great to have washer/dryers downstairs for quick washes. As there are plenty of long-term residents, it feels more of a community. Recommended for longer stays.

Just be aware of construction in the neighbourhood, we were lucky to a get a room facing the road. The pool is being upgraded, but despite this the awesome main hotel pool is accessible.