Fabulous clean and comfortable room. Extremely helpful and pleasant staff. Food was good quality with a great choice. Ate in evening and had breakfast. Very good value. Unexpected find in high street.

Nothing

Amazing value for money - staff friendly and food was great - shower perfect

Bit tired in places and could do with some tlc but really nothing to complain about - would highly recommend

Sehr freundliches Personal, geräumiges Zimmer und sehr gute Ausstattung, sehr feines Abendessen, gutes Frühstück, eigene Parkplätze

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The place was in a great location and the room very comfortable. The staff were very good.

The first breakfast was seriously overcooked. Bacon and black pudding rock hard, egg solid. The next morning we requested that the bacon wasn't overcooked but it still came to the table like a burnt offering. Someone clearly doesn't know how to cook a breakfast.

The hotel is in an excellent location being right in the heart of the attractive town of Penrith. Having dedicated free parking is a big bonus All the staff were welcoming and friendly. Our room and the ensuite shower room were of a reasonable size, light and bright and attractively furnished.

We had difficulty finding the car park. Initially we parked in the M&S carpark (free for 90 minutes) which is behind the hotel, but you need to drive past that to get to the hotel's carpark. We checked in around 4pm and after travelling for several hours & having had a walk around Ullswater we both wanted a shower before going out into Penrith. I ran the shower for a good 10 minutes before the water began to get hot and ended up having a warm shower. My husband then had the same issue, although the water was, by then, slightly hotter. Surely hot water should be available after check in time!! Our room was at the front and noisy from traffic & deliveries from about 6 AM. No bedside table on one side of the bed and the bed was very high which, as I'm only 4ft 11ins tall & 70 years old, made getting in & out a bit of a struggle.

The staff was very friendly, my room was perfectly comfortable, breakfast was great, and the location was perfect. It was perfect for my very short layover in Penrith!

Really nothing.

Friendly staff. My room was really comfortable with a good shower.

Would have nice to have shampoo and conditioner in the bathroom, but there was just general body wash.

really nice place, nice bar downstairs and be food was good

nothing!