Comfortable beds.

We stayed at 5 different places during our safari trip and this is the worst of all. The reception staff intended to fool us by giving me a much cheaper and smaller room instead of what I paid for. We booked a triple room that furnished with three REAL beds, but with no communication the staff wanted gave us a double room with an extra temporary bed. Once they took us to the wrong room I found out the room type didn’t match to our booking, staff (name Edward) didn’t admit this and claimed he just wanted to shorten our waiting time. That’s so RIDICULOUS as there’s a huge price and size difference of the two rooms. And these unsatisfactory service was all been done EVEN if other triple rooms (what we have booked) were ready. After a 20 minutes wait, Edward still insisted there’s no room ready for us. I pointed out that there are other triple rooms ready with their doors opened and ready for service. Edward handled the situation horribly, with a bad, sarcastic and arrogant attitude claiming that he ‘actually wanted to give us a better room but he will not anymore.’ He then offered other guests, who came later than us, to check in in rooms that were just ready and with a better view (front row) even that we came earlier and have waited for more then 30mins at this point. Other staff came to apologize to us and asked us not to leave a negative review, and trying to offer us a bottle of wine. We didn’t take any gifts and I do think the future guests deserve to know what may happen to them. No one actually apologised for Edward’s extremely arrogant service and this was surely the worst day of our trip in Africa.

great location

Location in Amboseli National Park

The noise of the fan in my room

Great staff, always friendly and to watch elephants by pass by as you swim in the pool - amazing!

Nothing, had a great stay

Very friendly staff, beautiful rooms in the middle of the Savanah. Views of Kilimandscharo at the pool. Perfect place for those who like to be in the middle of nature.

Great hotel to stay in amboseli, I like the gardens, the view on kili the morning, and the monkeys playing in the hotel. Amazing staff very friendly, thanks for the special attention for our Honeymoon.

Just outside the hotel, there is abandoned lodges. The park should remove those.

The location is great (you can see the elephants from the restaurant), very central in the park. Staff is friendly. Lunch and dinner is very good. There are al lot of options for vegetarians. Rooms are clean. The pool isvery nice, you could spot a lot of animals from there.

You cannot leave a door open (beacause of monkeys etc.). Could only open one window (that did have a sceen against bugs), so the rom gets very hot and stuffy. It would be better if they would equip more windows / doors wits screens, so you could ventilate (and cool down) the room better.

The location is truly unbelievable. You can walk out of your room to see Mount Kilimanjaro (when there are no clouds) or so many animals at the fence line (saw baby elephants, Zebras, Buffalos, Wildabest, Hippos, and more). The staff went above and beyond, they were knowledgeable and friendly, and they even tracked my flight arrangements for me. I very much appreciated that the food is buffet style (plus delicious), and the activities such as the game drives are very reasonably priced as are the extra drinks! I am a tough critic who has traveled the world and this place sticks out as one of the best. If you are looking for a place to stay in Amboseli, you can stop your search. I kept debating my choice when I was looking but I am so glad I went with my gut instinct. I would go back and I would love to bring my family one day. I will highly recommend it to anyone traveling to Kenya. This place is worth the value.