silence

location

Almost everything.

No restaurants close by.

The room is modern and clean

The location is not at the walking distance to restaurants or any drugstores.

The loxation and the meal

Some staff person did not have the empathy to make easier the check-in facing aan emergency situation. .Previously I had done a pre-checkin

Very clean spacious room Close to bus terminal

Area had no outside restaurants Restaurant had very few choices

Was very clean

The room was small The food was poor, without flavor, the meat was hard to cut and eat, the view isn't a sea view is more kinda marine and is a window that can't be open :'(

They could accommodate me early, it's always a great start with me The building and the room itself were very nice, but nothing spectacular The restaurant is offer a nice and affordable buffet for dinner Easy to access to the airports and good wifi

Location itself is not nice - the port which the room faces are just an industrial site, disappointing + no restaurant or shopping in walking distance - I would definitely would choose Copacabana next time. The rooftop swimming pool is long, but very narrow, difficult to get a sunbed and no view from it, the darken glass facade takes away the illusion.

Didn't bother to try

For a hotel built in the last 10 years, why only Brazilian-style electric outlets? Corners on walls and doors are rotting (termites?), not one TV station in a language other than Portuguese, dark and depressing hallways with no artwork whatsoever... And this is a 4star hotel? It diminishes my opinion of Accor in general and Novotel specifically. By American standards, this is a 3 star Holiday Inn at BEST. Forewarned is forearmed.

The spacious room, the comfortable bed, the toilet amenities, the view, the staff, breakfast.

The pool.

Clean rooms

Actitud staff at the front desk when we were domingo check in

The room is clean, the staff is very polite and the breakfast is amazing.

Our room was on the side where there was a funk event and we couldn't sleep well

Conforto

Demora no check in e check out

breakfast, room, bathroom, gym, swimming pool, food quality

location was ok for the purpose of my trip, but I wouldn’t recommend this hotel for someone traveling on vacation (it is far from the touristic Rio and located in a dangerous and ugly neighborhood)

I never had an experience like this! First, we took an elevator that was terrifying with doors that open at half… Secondly, they give us a really nice room but with 2 single beds instead of a queen size. Well this can happen BUT we had to wait 25mn that the person in charge of the reception came back from a pillow mission… then he gave us a « better and upgraded » room. It was a room for people in wheel chair (ok I don’t care at all!) BUT here starts the real drama. There was traces of rust inside the toilet and it was leaky toilet, the shadow curtain was dirty and plenty of moisissure traces, on the floor there was like traces of glue with hair, the pillows were there since while apparently as there was brown traces on one of them and to finish a trace of gel or cream or don’t know what on the table… we arrived at 22h50, it was passed midnight we were exhausted so we decided to stay in this room and complain in the morning. But shame on this hotel that offered this can of room to anyone and more than that we know that there is few rooms for people in wheel chair so that means that if it was our case we may couldn’t change our room, it’s really shameful!! For an hotel with high international standards it’s unacceptable… it worth a bad motel and not an hotel where you paid around 50€/night!

Rooms are clean and comfortable

Not enough staff for the Check-in, long Lines. I used a car to get to the hotel. In the entrance, There was a car line, and no warnings at all. About 15 minutes later, i had to get out of my car, get in the hotel and stop a costumer attendance so i could ask about the valet and parking Services. The parking lot was a bit far and, despite there were closer connections between the lot and the hotel tower, theses doors were closed, what made the costumers walk outside the building at any time in a dangerous neighboorhood. This wasn’t specified in booking.com, as wasn’t also the faço that there’s a cost for the parking even for the costumers.

Everything👍